Having had a few difficulties with the tactile controls on a pair off new headphones followimg a recent purchase. I returned to Richer Sounds for help. I was treated extremely polightly by the Manger... See more
Company replied
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We had a problem with a fault on a recently purchased cd/ radio player. We contacted the company and there was no messing about ……. Just a straightforward exchange. Excellent service.The staff member... See more
Company replied
Good service, the person who helped me was informative and he knew well his subject. I ended up buying a higher spec TV great company will use again and recommed to others
Company replied
The cello -Roku television purchased was good value and delivered without delay . The 7 year guarantee with the purchase was an important part of my decision to buy this tv. I always go to Richer Soun... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
31 High Street, GL50 1DX, Cheltenham, United Kingdom
- 0333 900 0057
4.9
Excellent
2K reviews
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Good quality product at a fair price
Good quality product at a fair price. The staff were very knowledgeable and helpful especially Jason.
August 22, 2026
Reply from Richer Sounds - Cheltenham
Thank you for your 5 star review!
I received excellent product…
I received excellent product information and advice on the phone. It’s great to speak with a real person. My new TV arrived the following day. Excellent service.
August 20, 2026
Reply from Richer Sounds - Cheltenham
Thank you for your 5 star review!
The helpfulness of staff polite and…
The helpfulness of staff polite and considerate attitude. When I had a problem it was delt with efficiently. I left the store happy. Thank you.
August 18, 2026
Reply from Richer Sounds - Cheltenham
Thanks for your 5 star review, we look forward to seeing you again next time
great service as usual
August 18, 2026
Reply from Richer Sounds - Cheltenham
Thank you for your wonderful feedback
Reply from Richer Sounds - Cheltenham
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Cheltenham
Thanks for your feedback, great to read you were happy with our service.
Good products and technical help.
Web site provided good product information that was supported by helpful technical support from store. Easy ordering process. Efficient delivery. A very good buying experience.
August 13, 2026
Reply from Richer Sounds - Cheltenham
Thanks for your kind review, we look forward to your next visit.
Great service
Great service and a good deal and great comunications would highly recommend.
August 13, 2026
Reply from Richer Sounds - Cheltenham
Thanks for your kind review, we look forward to your next visit.
A positive experience 🙂
The staff were knowledgeable, friendly and very helpful even though busy. I felt like they cared about what my needs were and how they could help. I will use richer sounds Cheltenham again - and I live in the north of Scotland!
August 13, 2026
Reply from Richer Sounds - Cheltenham
Thanks for your feedback, great to read you were happy with our service.
Great helpful advice from knowledgeable…
Great helpful advice from knowledgeable & friendly staff, & an excellent range of products at prices to suit your budget. Just what you need.
August 11, 2026
Reply from Richer Sounds - Cheltenham
Thanks for your great feedback and for supporting local business.
Guys in the store were great
Guys in the store were great, I got an open box product with a nice discount and the speakers I got have been amazing. I highly recommend the Cheltenham store
February 7, 2026
Reply from Richer Sounds - Cheltenham
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Perfect from initial visit
Perfect from initial visit, to sound demo and then reduction at end. Great service and pricing.
August 6, 2026
Reply from Richer Sounds - Cheltenham
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Cheltenham
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
All ways a reply from staff excellent…
All ways a reply from staff excellent communication quality products just bought my forth product .
Steve
Staff (Mandy)
August 1, 2026
Reply from Richer Sounds - Cheltenham
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Cheltenham
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Best place for friendly, informative staff.
Jason was very helpful, he sourced the turntable I wanted from another store so I didn’t have to wait for stock to arrive. All in all a very good experience. It’s my go to place for hifi.
July 30, 2026
Reply from Richer Sounds - Cheltenham
Thanks for your feedback, great to read you were happy with our service.
Great product...great service!
Great TV display in shop, no pressure selling. Staff answered all my questions, excellent service. Great product at a fair price and 6 year guarantee.... recommended!
July 29, 2026
Reply from Richer Sounds - Cheltenham
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Staff member found some old stock to…
Staff member found some old stock to save me money & fitted the jack’s while I waited in your experience room. Also although I didn’t purchase my Amp from you Mandy was really informative on a previous visit when listening to what I wanted. Great experience all round. Thank you all 👍
July 28, 2026
Reply from Richer Sounds - Cheltenham
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
All the team at Richer sounds in…
All the team at Richer sounds in Cheltenham were very helpful and knowledgeable. I was very nervous about changing my hi fi equipment but was pleased to experience their guidance on my purchase. Always felt I was in safe hands with team. Many thanks.
July 16, 2026
Reply from Richer Sounds - Cheltenham
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Cheltenham
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
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