Staff member found some old stock to save me money & fitted the jack’s while I waited in your experience room. Also although I didn’t purchase my Amp from you Mandy was really informative on a previou... See more
Company replied
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Staff member found some old stock to save me money & fitted the jack’s while I waited in your experience room. Also although I didn’t purchase my Amp from you Mandy was really informative on a previou... See more
Company replied
Extremely helpful staff especially Mandy. Made sure that I was aware of any promotions etc. that the manufacturers were having. I won’t shop anywhere else for TVs etc. especially as the founder of Ric... See more
Company replied
The helpfulness of staff polite and considerate attitude. When I had a problem it was delt with efficiently. I left the store happy. Thank you.
Company replied
Visited Richer Sounds in Cheltenham to enquire about a streamer with a CD player. Spoke with Richard who suggested I look at the Eversolo play CD edition. No sales pressure whatsoever simply good soli... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
31 High Street, GL50 1DX, Cheltenham, United Kingdom
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Really helpful when deciding on what to buy. Gave a good deal and was delivered very quickly.

Reply from Richer Sounds - Cheltenham
I knew what I wanted, so I expected an easy conversation.
My phone call was quickly rewarded with a human voice in my local store who listened to my needs, checked stock and made sure that I had the necessary cables and stands. Local stock was not available so I was made aware of my collection or delivery options. The items arrived earlier than expected. No fuss or complications, real humans, real shops, pleasurable shopping, excellent hi fi.

Reply from Richer Sounds - Cheltenham
Staff were knowledgeable, friendly, courteous and helpful. We got what we needed and were very pleased with our purchase. We were served by Jason who took a lot of time and effort.

Reply from Richer Sounds - Cheltenham
Great to get assurance from knowledgeable staff about my TV bracket.
Not 5* yet because the brackets Not been put up.

Reply from Richer Sounds - Cheltenham
The staff were very helpful with their suggestions and the after sales service I received. Prices are competitive too.

Reply from Richer Sounds - Cheltenham
Very good support from Luke at Cheltenham and a professional delivery experience too. High levels of customer service, knowledgeable staff and price competitive too. What’s not to love?

Reply from Richer Sounds - Cheltenham
Very helpful staff, and had what I needed in store. The price was very reasonable as well. Have used them before and prefer to use on the high street brands.

Reply from Richer Sounds - Cheltenham
Once again Richer Sounds came up trumps. Nick was able to source us the tv we wanted (which we couldn’t get anywhere else) for next day delivery. He wa# also super knowledgeable about how to set up the tv within a media wall and access all the necessary services.

Reply from Richer Sounds - Cheltenham
It's extremely rare to find service like these guys provide in this day and age but they nailed it. They have a real old school approach to everything which just works. They help, advise and genuinely make you feel valued and appreciated as a customer rather than just a tick on a sales sheet like most do nowadays!
I won't hesitate to use them again for any kit that I want or need in the future. Thanks RS and especially to the guys at the Cheltenham branch for not only a flawless experience, but for restoring my faith in humanity somewhat!

Reply from Richer Sounds - Cheltenham
Fantastic in every way possible. Couldn’t have been better. I would recommend them to anyone.

Reply from Richer Sounds - Cheltenham
The store were very helpful ... able to confirm my choice.
Delivery was as expected and all went well.
Happy with everything

Reply from Richer Sounds - Cheltenham
I ordered some Shokz headphones online through the Richer Sounds website and I received a call first thing the following morning to say that they were ready for me to collect from the store. The staff in my local Cheltenham store were all very polite and helpful. Will definitely buy from them again.

Reply from Richer Sounds - Cheltenham
Great Demo in store by Gaetan.
Product has exceeded my expectations. Perfect product for my needs.
Quick delivery.

Reply from Richer Sounds - Cheltenham
Good experience from first enquiring in the Cheltenham store. Helpful but not pushy advisor. Listened to what we wanted. When we decide to by a new tv the process was quick and easy, delivery arranged. Delivery people kept us informed, arrived in the time frame, courteous and friendly people. Very satisfied. Managed to set the tv up ourselves and appears to be working perfectly. Very pleased.

Reply from Richer Sounds - Cheltenham
Cheltenham has a great team. They always provide the very best service. Thanks to all.

Reply from Richer Sounds - Cheltenham

Reply from Richer Sounds - Cheltenham
Always good experience. Nice guy's always helpful also delivery service reliable.

Reply from Richer Sounds - Cheltenham
Great sales team they let us in early and helped us with what we wanted and gave us a great deal, really friendly and helpful service.

Reply from Richer Sounds - Cheltenham

Reply from Richer Sounds - Cheltenham
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