Had researched my plans,knew Sony was the market leader,so just needed to research best deal & warranty. Joe in Chester shop assured me that even though only had 55” Bravia on display,exactly same as... See more
Company replied
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Ewan went the extra mile in helping sort out the wiring for my speakers and even put the fittings on, very nice guy and as usual your staff are always friendly, approachable and available. I really... See more
Company replied
From the minute my call was answered I received great advice and friendly support while talking through my prospective purchase. The attention and time given was second to none. I would highly recomme... See more
Company replied
The great thing about shopping at Richer Sound is the quality service you get from the friendly knowledgeable staff. Combine that with the most competitive prices in the UK what’s not to like. Richer... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
15 Hoole Road, CH2 3NH, Chester, United Kingdom
- 0333 900 0063
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Wonderful
Wonderfully friendly and helpful staff. Great service and follow up offered if needed.
Good price for our item.
August 16, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
First choice Sony!
Had researched my plans,knew Sony was the market leader,so just needed to research best deal & warranty. Joe in Chester shop assured me that even though only had 55” Bravia on display,exactly same as 65”! From purchase to house delivery 4 working days,every step,very professional. Thank you!
August 14, 2026
Reply from Richer Sounds - Chester
Thanks for your 5 star review, we look forward to seeing you again next time
Brilliant service from this Company…
Brilliant service from this Company since I have been using them and that was many many years ago.
August 14, 2026
Reply from Richer Sounds - Chester
Thanks for your 5 star review, we look forward to seeing you again next time
Ewan went the extra mile…
Ewan went the extra mile in helping sort out the wiring for my speakers and even put the fittings on, very nice guy and as usual your staff are always friendly, approachable and available.
I really love visiting and if I could buy more stuff I would but when I do need electrical items, yours will be where I visit.
August 7, 2026
Reply from Richer Sounds - Chester
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
First rate, friendly service
From the minute my call was answered I received great advice and friendly support while talking through my prospective purchase. The attention and time given was second to none. I would highly recommend Richer Sounds to anyone
August 8, 2026
Reply from Richer Sounds - Chester
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
All expectations for a customer were…
All expectations for a customer were met !
Very unusual in todays world (restored my confidence in people) as your staff are so genuine and sincere, leaving me to feel good about the whole experience.
August 5, 2026
Reply from Richer Sounds - Chester
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
things dint go as it should but they…
things dint go as it should but they couldn't do enough for me thanks Richer sounds i will always use you and a special thanks to Craig at Chester store you were brill
August 7, 2026
Reply from Richer Sounds - Chester
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Good experience at Richer Sounds
Very pleased with all the help l received from Adam to get the TV suitable for myself.
The delivery was very smooth.
Also l was told about a man from Rossett who has setup my TV brilliantly today.
Very pleased all round
August 1, 2026
Reply from Richer Sounds - Chester
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Chester
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent Process
Excellent process from buying online to delivery. Quick easy and well delivered by Tracy and Paul. Richer sounds were the cheapest and also provide a 6 year warranty. This isn’t out first purchase and definitely won’t be our last
August 13, 2026
Unprompted review
Reply from Richer Sounds - Chester
Thanks for your kind review, we look forward to your next visit.
Quality service time and time again.
The great thing about shopping at Richer Sound is the quality service you get from the friendly knowledgeable staff. Combine that with the most competitive prices in the UK what’s not to like. Richer is always my go to place for audio visual tech.
August 5, 2026
Reply from Richer Sounds - Chester
Thanks for your great feedback and for supporting local business.
Product was initially out of stock but…
Product was initially out of stock but Chester store was easy to contact to get updates. A thoroughly pleasant bunch of people including Chris the store manager. Thanks.
August 4, 2026
Reply from Richer Sounds - Chester
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
ive used before and this time always…
ive used before and this time always great service nice to deal with on phone had a good deal and top delivery on time,i will always use them if thay have what i want.
August 5, 2026
Reply from Richer Sounds - Chester
Thanks for your great feedback and for supporting local business.
Yamaha R-N600A Stereo Receiver.
I was very impressed with the great service, that I had from Craig from Richer Sounds, he was excellent, and a real gem, he explained all I needed to know, and also, I was very pleased with the delivery, I would definitely recommend Craig from Richer Sounds Chester, I will definitely be going again, I also love my Yamaha R-N600A Reciever, the best thing ever I have had, brilliant sound and is fantastic, I hope Richer Sounds keep up for ever, and never closes, keep up the good work Craig.
August 1, 2026
Reply from Richer Sounds - Chester
Thanks for your kind review, we look forward to your next visit.
Very Good Service and TV
August 2, 2026
Reply from Richer Sounds - Chester
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
LG OLED G6 EVO
Paul and Warwick delivered my TV with care and consideration and keeping me informed by phone,This is the second TV I've purchased from Richer Sounds Chester ,I'm very happy with my TV and soundbar and can highly recommend this company.
August 2, 2026
Reply from Richer Sounds - Chester
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Chester
Thanks for your feedback, great to read you were happy with our service.
Good price & staff kept to one side…
Good price & staff kept to one side till I was able to pick it up.
July 30, 2026
Reply from Richer Sounds - Chester
Thank you for your wonderful feedback
Good advice - great service
Nice to walk into a shop and talk with staff who know their subject. Bought a cd deck in the afternoon that wasn't in stock - it was delivered to my home the following morning. Great service..!
July 28, 2026
Reply from Richer Sounds - Chester
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Chester
Thanks for your great feedback and for supporting local business.
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