I popped in to talk amplifier. Everyone was really helpful. In the end I ordered an off the shelf unboxed Denon AVR-X2800H. After getting it home i discovered it was missing the microphone and the re... See more
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See what reviewers are saying
Very glad that I went with Richer Sounds. The employees know their stuff, are super helpful (Massive thanks to Simon from the Chiswick branch in London!) and made things seamless. Payment was take... See more
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Well, it's taken ten weeks of dedicated collaboration by the exceptionally pleasant Chiswick chaps, but we've finally identified a faulty amplifier, which was hampering the new speakers and new stream... See more
Company replied
Great advice and service from Tim. After emailing back and forth and visiting the store to compare Tim's recommendations, I decided to go with the Argon mk2 vinyl player in electric amber for my boyfr... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
482 Chiswick High Road, W4 5TT, London, United Kingdom
- 0333 900 0055
4.9
Excellent
1K reviews
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Great knowledge, advice and service
I went to Richer Sounds, Chiswick to discuss a new smart TV. Jim, the store manager, was very knowledgeable and helpful and recommended an alternative set, based on our needs and home set-up. He was 100% right in his recommendations and we're thrilled with our choice. Delivery was also on time, as promised.
November 11, 2025
Reply from Richer Sounds - Chiswick
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
I bought from Chiswick branch London
I bought from Chiswick branch London. I ordered a Denon system, but then realised I had ordered one without WiFi, so I rang and spoke with Paddy. He advised me and was able to return the unopened Denon and reorder a system with WiFi. The advice I received was second to none. These people really know what they are talking about. I have been using Richer Sounds for years now and will always go there. The knowledge and help is priceless. Well done Richer Sounds and well done Paddy.
November 11, 2025
Reply from Richer Sounds - Chiswick
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Chiswick
Thank you for your 5 star review, it’s lovely to read your comments.
The absolute best customer service…
The absolute best customer service ever.
Can’t speak more highly! Excellent price and delivered next day!
November 6, 2025
Reply from Richer Sounds - Chiswick
Thank you for your wonderful feedback
Price matched sound bar and beat price…
Price matched sound bar and beat price - arrived when promised - very impressed
November 5, 2025
Reply from Richer Sounds - Chiswick
Thank you for your 5 star review!
Simon couldn’t have been more helpful
November 1, 2025
Reply from Richer Sounds - Chiswick
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Chiswick
Thanks for your 5 star review, we look forward to seeing you again next time
I used to shop in richer sounds not anymore
I used to shop in richer sounds, but lately I’ve found this company lacking in knowledge and customer support, false promises and misleading customers, staff are always friendly, but there’s too much competition out the, enquired about a tv, and was immediately pressured into a more expensive option, anyway bought a better version online for £800 less, I was told that a deal like that don’t exsist! Thanks R/S but not anymore.
October 29, 2025
Reply from Richer Sounds - Chiswick
I was so sorry to read that that after being a loyal customer previously, you have had reason to doubt us following a recent experience.
Of course this is disappointing and I will investigate with the store using the receipt details provided on this review which appears to relate to a cancelled order. We will then contact you via those details to restore your faith in us..
seniorcomplaintsteam@richersounds.com
Apologies again,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Hi-Fi Enthusiast
I was really well looked after — everyone was attentive and made sure I had everything I needed. A special thank you to Tim and Jim, the manager, for their excellent care.
October 28, 2025
Reply from Richer Sounds - Chiswick
Thanks for your 5 star review, we look forward to seeing you again next time
Knowledgeable and very helpful and…
Knowledgeable and very helpful and friendly staff. Happy to set up demos and provide additional insight into kit being tested. Straightforward on costs and with an excellent 6 year warranty on a lot of products. Delivery happened as described and within the delivery window provided. Would highly recommend and will be using Richard Sounds again.
October 19, 2025
Reply from Richer Sounds - Chiswick
Thanks for your 5 star review, we look forward to seeing you again next time
Good advice.
October 17, 2025
Reply from Richer Sounds - Chiswick
Thank you for your wonderful feedback
Outstanding advice and support
Outstanding advice and support! Have been a customer for many years, buying from different locations, and the service has always been outstanding! Thank you
October 15, 2025
Reply from Richer Sounds - Chiswick
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great easy ordering
Great easy ordering, very prompt delivery to store. Good pricing, very impressed with Richer sounds.
October 15, 2025
Reply from Richer Sounds - Chiswick
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Chiswick
Thank you for your 5 star review!
Very helpful manager (Jim) and staff
Very helpful manager (Jim) and staff. Gave me a great price and helped with installation. Very customer-satisfaction orientated.
October 7, 2025
Reply from Richer Sounds - Chiswick
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Dealing with a company that cares
October 7, 2025
Reply from Richer Sounds - Chiswick
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Chiswick
Thanks for your 5 star review, we look forward to seeing you again next time
Ordering was easy - all went as described
Ordering was easy - product delivered as stated-helpful people in local store.
October 3, 2025
Reply from Richer Sounds - Chiswick
Thanks for your great feedback and for supporting local business.
I bought a big screen tv from Richer…
I bought a big screen tv from Richer Sounds and what a great experience it was. The sale person Jim, was really helpful tracking down a missing sound bar and I was kept informed at every step of the sale. The delivery was made by two great guys Rob and Trav who made an akward heavy item look easy at getting into my living room. Great job guys Thanks.
All in all a great company to deal with.
October 10, 2025
Unprompted review
Reply from Richer Sounds - Chiswick
Thanks for your 5 star review, we look forward to seeing you again next time
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