Jeff from telephone support was extremely helpful in selecting a suitable tv for our needs and sent over a shortlist of options. Followed by a very helpful and communicative Gareth delivering the tv 2... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent service from the Chester team, thanks. Kit purchased and assisted with loading car. Remainder arrived on time, and I was able to adjust the home delivery easily when it turned out I couldn'... See more
Company replied
Gareth and Mark were clean and tidy, polite and accommodating when I asked to place the very large package in the conservatory.. They checked to box for damage before leaving. All in all about 5 mi... See more
Company replied
This is Customer service like no other...from cradle to grave you just cannot fault any part of the process....from ordering and delivered next day by delivery drivers that actually care about the way... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
Richer Sounds, Hankey Place 3 - 4, SE1 4BB, London, England, United Kingdom
- 0333 900 0093
5.0
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is the second time we are buying a…
This is the second time we are buying a TV from this company the service is exceptional from start to the television arriving. Thank you all at the Richar Sound team.
October 16, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review!
Selection and delivery of a tv
Jeff from telephone support was extremely helpful in selecting a suitable tv for our needs and sent over a shortlist of options. Followed by a very helpful and communicative Gareth delivering the tv 2 days later. He text in the morning to advise our slot and adjusted his schedule to suit our availability. What a very pleasant experience this has been. A full 5 stars all around. Thank you
October 16, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Brilliant service
Brilliant service. I was kept up to date with my order and my delivery, very friendly delivery driver as well. Would highly recommend using them.
October 16, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
By far my favourite delivery guys
By far my favourite delivery guys, Gareth and Karol were excellent as always. Already looking forward to spending kore money with Richer Sounds, they always come through.
October 16, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Zak & Ian Delivery (Richer Sounds)
Zak & Ian delivered today. Really nice guys. Friendly, helpful and keen to make sure my experience was top notch. 100% happy, cheers Zak & Ian
October 14, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Quick, courteous and professional
Had delivery of new TV today from Gareth & Mark. Got a courtesy call 30 mins before they arrived, all on time and about as quick and efficient as you could ask for.
Spot on!
October 15, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
Excellent service from the Chester…
Excellent service from the Chester team, thanks. Kit purchased and assisted with loading car. Remainder arrived on time, and I was able to adjust the home delivery easily when it turned out I couldn't be available.
As a bonus, was advised on dealing with interference and connection problems with my home HiFi system already installed.
October 10, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Distribution
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Fantastic delivery and service
Great communication pre delivery. Lovely guys. Helpful - and provided good advice on how to situate the TV. Excellent service. Please pass on our gratitude.
October 14, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review!
Can’t fault Richer Sounds great…
Can’t fault Richer Sounds great delivery service
Text with 2hr time slot and telephoned 1/2 hr prior to delivery
Bang on time thanks to Paul and Karol definitely
Recommend 😊
October 14, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - Distribution
Thank you for your wonderful feedback
Fantastic in store service from Jacob I…
Fantastic in store service from Jacob I the Stoke branch very knowledgeable. Karol and Paul the delivery team on time careful and polite.
Thank you
October 13, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
The Best Experience
This is Customer service like no other...from cradle to grave you just cannot fault any part of the process....from ordering and delivered next day by delivery drivers that actually care about the way the delivery....just blown away with everything. Big thanks to Gareth and Mark
October 13, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great lads Gareth and Mark delivered…
Great lads Gareth and Mark delivered our Tv and Soundbar in the timeslot we were given. Very satisfied with this delivery..thankyou
October 13, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your great feedback and for supporting local business.
Easy purchase good people to deal with
Easy purchase good people to deal with. Delivery on time which is always a surprise these days.
October 12, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Slick
Slick, great comms. Good delivery team kept us updated on the day. Thanks to Gareth and Mark
October 9, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Richer Sounds is a great company to buy…
Richer Sounds is a great company to buy off, I have used them many times. This delivery of a Samsung tv by Karol and Paul was very efficient. I was given a delivery slot (only two days after ordering) and Karol rang me when they were ½ hour away. All good! 👍
October 9, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Excellent service
I received a text giving me a 1hr delivery slot which was great. Gareth and Mark rang to say they were going to be early if that was ok which is was. They were very polite and professional and provided an excellent service. I am very pleased with the experience and would highly recommend.
October 9, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your wonderful feedback
Arrived on time following Gareth’s…
Arrived on time following Gareth’s phone call and he very kindly carried it into the house to allow easy unpacking. Top job
October 8, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.