What a lovely , friendly and helpful guy the delivery man from Richer Sounds was. He carried the box into my kitchen. Explained the customer service options I had Gave me amazing confidence... See more
Company replied
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See what reviewers are saying
Trav and Zak came to deliver my Tv this morning. They rang me before and asked if they could deliver earlier than time advised. So they came earlier and followed my instructions as my property is not... See more
Opted for the 3-5 day free delivery but the order was scheduled to be delivered in two days. Given a time slot but then received a call half an hour before the time slot saying they could deliver in t... See more
Company replied
Great service, informed of my delivery window well in advance. Delivery driver called beforehand so I could be ready for them. Carried my order into the house. Very friendly guys, happy with the servi... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
Richer Sounds, Hankey Place 3 - 4, SE1 4BB, London, England, United Kingdom
- 0333 900 0093
5.0
Excellent
3K reviews
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Great delivery service from Richer…
Great delivery service from Richer sounds. Notified of a 3h window 24h before and the guys came at the expected time, also giving 10 mins notice by phone on the day. Zak &Ian carefully bought the order up to my flat. Much better service than the normal delivery companies.
July 23, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your wonderful feedback
Brilliant service
Brilliant service. The guys (Warwick and Paul) were friendly, speedy and went above and beyond to help out.
They have made my day.
Thank you so much both of you.
👍
July 23, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
Great service
Opted for the 3-5 day free delivery but the order was scheduled to be delivered in two days. Given a time slot but then received a call half an hour before the time slot saying they could deliver in the next ten minutes if it wasn't a problem. Warwick and Rob were polite, friendly and placed the new TV carefully in the livng room. Great service.
July 22, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Phoned half hour before delivery
Phoned half hour before delivery. Arrived on time. Delivery team Warwick and Rob were friendly and polite. Placed tv box exactly where needed. Offered advice about opening safely. Box was perfect, no scuffs, dents or holes.
July 22, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Orderd the tv on the Sunday arrived on…
Orderd the tv on the Sunday arrived on the Tuesday got a message to tell me what time the tv would be delivered. Got a text message on the day of arrival asking if it was still ok to be delivered and if there was a problem I could contact the delivery guys directly. The delivery guy was very helpful and courteous would highly recommend richer sounds to anyone five 🌟🌟🌟🌟🌟
July 21, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Very happy with the product delivered…
Very happy with the product delivered on time nice friends staff 6 years warranty very happy
July 21, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for the great feedback and for confirming you're happy with your purchase, which we're glad to hear. Hopefully next time we will be able to obtain a full 5 stars in the next rating!
The Customer Experience team
Delivery lads
Delivery lads Zak and Ian were polite and gave me a courtesy call to say their arrival to me would be imminent
They were quick and placed the TV exactly where I wanted it
Thank you
July 21, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind review, we look forward to your next visit.
Fast, friendly and efficient delivery
Ordered a new TV from Richer Sounds on Friday. Was delivered on Monday. Great communication throughout. Had a text on the morning of delivery with a time slot and then received a phone call prior to delivery to let me know they were on the way. Karol and Rob very friendly and helpful. Would highly recommend to all. Thank you 😃
July 20, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Good service from everyone at Richer Sounds
Warwick and Paul were on time, very polite a d very helpful. Richer Sounds should be very proud of these guys. Mind you, it's only what I expect from this company. Let's see if .y new tv works when I turn it on!
July 19, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review!
We had a delivery today of our online…
We had a delivery today of our online purchase a new TV from Richer Sounds. Gareth the young man who delivered our TV was friendly, professional and respectful of our property. We would highly recommend Gareth and Richer Sounds 100%
June 23, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
Excellent service & customer care from…
Excellent service & customer care from ordering of TV in Lichfield store to delivery.Kept informed through whole process
July 17, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent service as always
Excellent service as always! The only team I truly trust.
July 17, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your great feedback and for supporting local business.
Easy delivery by Gareth and Mark
Easy delivery by Gareth and Mark, kept me informed, no problems. Would definitely use Richer Sounds again, the cheapest price for a quality Tv. Bought from the Stockport store, again nice easy no problems.
July 16, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Friendly and professional
Excellent communication, TV arrived on time. Delivery team (Warwick and Rob) parked considerately and were v friendly and professional).
July 16, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your great feedback and for supporting local business.
Great TV at a great price and the…
Great TV at a great price and the delivery team went above and beyond putting it down in my cellar
July 16, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind review, we look forward to your next visit.
Delivery
Wawrick and Rob were lovely and friendly, delivered my TV and soundbar with no fuss while also having a quick chat with me
July 16, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
I have used Richer Sounds in Sheffield…
I have used Richer Sounds in Sheffield for 25 years and they have always given 5 star service, easy ordering process and the best price available, I would also give a big shout out for the 2 delivery guys who are very professional and very nice with it, a real credit to Richer Sounds, well done Boys.
July 16, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Friendly delivery and communication
Friendly delivery and great communication.
July 16, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Efficient and friendly delivery. Delivery was at…
Delivery was at the agreed time and Karol was friendly, courteous and very helpful. The goods were exactly as ordered and were handled with care. I wish all deliveries from other suppliers were as efficient and friendly.
July 14, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent service delivered carefully…
Excellent service delivered carefully driver Zak was more than helpful.
July 16, 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
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