Definitely would recommend this shop to anyone who needs advice and honest opinions about everything to do with sound. We love our new speakers and definitely be back for any other acquisitions. Speci... See more
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See what reviewers are saying
Great service always, and it's great to know when you realise you are talking to experienced technicians. I have always liked to walk in to collect rather than get it delivered, as it gives me a chanc... See more
Company replied
I was served by Zak who was able to answer my questions and offered advice. I had expected to order and collect later in the week but Zak noticed one in stock and then went himself to find the item wh... See more
Company replied
I've always used Richer Sounds over the years as they've usually got decent stuff for a good price. James in the Eton branch was very helpful in finding me the type of turntable that was needed. I'd... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
40 High Street, SL4 6BD, Eton, United Kingdom
- 0333 900 0087
4.9
Excellent
1K reviews
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Listened to my requirements
Listened to my requirements. Price beat competitor. Unbiased advice. No pressure sales or up selling.
October 14, 2025
Reply from Richer Sounds - Eton
Thank you for your 5 star review!
Reply from Richer Sounds - Eton
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Roberts radio petite 2
Great advice from Kurt and a better price than Amazon.
October 14, 2025
Unprompted review
Reply from Richer Sounds - Eton
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Denon PMA600NE bargain
The amplifier was a clearance bargain. No damage, works perfectly. Already reduced in price, I was given the VIP reduction of 10%, a total of £100 off full price (or 25%). I reserved it and it was ready for me to collect. Works well with my ProJect turntable bought from the very same shop.
October 6, 2025
Reply from Richer Sounds - Eton
Thank you for your 5 star review, it’s lovely to read your comments.
Great staff and a great Price too
Great staff and a great Price too. One think don't you have a person who could help me connect to Bluetooth from my sounds Bar to my other devices in my flat. Thank you From Robert.
August 23, 2025
Unprompted review
Reply from Richer Sounds - Eton
Thank you for your wonderful feedback
Great advice on selection of TV
Great advice on selection of TV, by Kurt, told me about the deals that were on.
October 12, 2025
Unprompted review
Reply from Richer Sounds - Eton
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent advice given by Kurt at Eton…
Excellent advice given by Kurt at Eton regarding a soundbar.Purchased what I wanted and delivered next day.Great service. Thanks
October 10, 2025
Unprompted review
Reply from Richer Sounds - Eton
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent service
Came in to enquire about a new turntable and speakers. Very helpful and knowledgable staff in branch. Extremely happy with the recommendation I was given and purchased. Would highly recommend!
October 4, 2025
Reply from Richer Sounds - Eton
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
great as always
October 3, 2025
Reply from Richer Sounds - Eton
Thanks for your feedback, great to read you were happy with our service.
Store / on line purchase
Originally went to the Eton High Street store and the Deputy Manager Zac, gave me some very useful advice, but I was not able to make a purchase there as I was not sure of dimensions of TV stand required. Once I measured up I made the purchase on line using Zac's recommendations and also taking advantage of the 6 year guarantees. Excellent service both in store and on line, delivery was also within the time slot given.
October 2, 2025
Reply from Richer Sounds - Eton
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Telephone order placed easily after…
Telephone order placed easily after voucher did not work online
October 1, 2025
Reply from Richer Sounds - Eton
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
All the equipment is faulty and waiting…
All the equipment is faulty and waiting ages to get it resolved
May 31, 2025
Reply from Richer Sounds - Eton
Thank you for your feedback, although I was genuinely concerned to read you have had problems with the system you purchased from us.
Having investigated with the store manager, I understand the set up issues you experienced were solely down to a technical setting within the amplifier; although initially fixed with some advice over the phone, after you experienced the same problem again the store manager personally visited you to after the shop closed to resolve things.
I have left a voicemail for you and e-mailed you directly to confirm all is now well, should you need any further help please do get in touch..
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Reply from Richer Sounds - Eton
Thanks for your feedback, great to read you were happy with our service.
Great product knowledge explained in…
Great product knowledge explained in understandable language.
September 20, 2025
Reply from Richer Sounds - Eton
Thank you for your wonderful feedback
Being able to test all the equioment…
Being able to test all the equioment before buying and the personalized service
September 26, 2025
Reply from Richer Sounds - Eton
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Eton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great service from the team in Windsor
Great service from the team in Windsor. Really pleased with our OLED TV which we bought at a great price. The 6 year guarantee was the icing on the cake
September 21, 2025
Reply from Richer Sounds - Eton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Satisfied customer, should have him stuffed!
Very helpful,especially as I am a picky customer.
There are few retail outlets like this these days I fear the internet.
September 17, 2025
Reply from Richer Sounds - Eton
Thank you for your 5 star review, it’s lovely to read your comments.
5* service and happy customer
This was my 3rd TV purchase from RS, Eton branch. I went to store with an intension to buy a big TV but limited budget. Mr James and Mr Tony demonstrated number of TVs and finally recommended 73" TV within my budget. The quotation was quite competitive, compared to other stores and that comes with 6 years guarantee. TV was delivered next day early morning and fitted immediately.
Happy customer and surely next time will be visiting again.
September 19, 2025
Reply from Richer Sounds - Eton
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Steve’s review Windsor
Friendly knowledgable, relevant information and good prices
September 18, 2025
Reply from Richer Sounds - Eton
Thanks for your great feedback and for supporting local business.
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