Richer Sounds - Glasgow Reviews 4,923

TrustScore 5 out of 5

4.9

57 Jamaica Street, G1 4NN Glasgow, GB


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Rated 5 out of 5 stars

Initial meeting with Simon was great. He understood what i was looking for and pointed me in the right direction offering me a great deal rather than pushing the most expensive option. Quot... See more

Company replied

Rated 5 out of 5 stars

Wanted a couple of subs so thought I'd call for a deal & I wasn't disappointed. Spoke with a very nice gent (sorry, unable to recall your name)from Glasgow who did indeed strike a very satisfactor... See more

Company replied

Rated 5 out of 5 stars

I am always happy to give my business first to Richer Sounds. I have a long history of getting the best deals, service and genuine product knowledge and recommendations for my needs. Love Richer Sound... See more

Company replied

Rated 5 out of 5 stars

I have pre-ordered a turn table needle and instead if delivery to my place, course it thru their branch hear in Glasgow. They were kind enough to inform me every time there is an update on the deliver... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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Rated 5 out of 5 stars

I am always happy to give my business…

I am always happy to give my business first to Richer Sounds. I have a long history of getting the best deals, service and genuine product knowledge and recommendations for my needs. Love Richer Sounds!

May 28, 2026
Richer Sounds - Glasgow logo

Reply from Richer Sounds - Glasgow

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Projecting a great image

Initial meeting with Simon was great. He understood what i was looking for and pointed me in the right direction offering me a great deal rather than pushing the most expensive option.
Quote promptly provided and reply to additional query answered quickly.

Despite shop just closing due to bank holiday, the guys let me in to make my purchase on my second visit even though it was 10 minutes after closing time.

Sale went through and as promised my goods arriving tomorrow free of charge and inside the expected timescale.

Just need a good result for Scotland v Haiti to make purchase worthwhile 😄

Great service, great delivery definitely would recommend

Thanks chaps 👍

May 25, 2026
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Reply from Richer Sounds - Glasgow

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Friendly and helpful staff every…

Friendly and helpful staff every time,always a joy to shop in there

May 23, 2026
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Reply from Richer Sounds - Glasgow

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Great all round experience

Great all round experience, very knowlegable and friendly staff, who explain everything, they do what they say they will do.
Highly recommended

May 24, 2026
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Reply from Richer Sounds - Glasgow

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Richer Sounds have very efficient customer service.

I have pre-ordered a turn table needle and instead if delivery to my place, course it thru their branch hear in Glasgow. They were kind enough to inform me every time there is an update on the delivery process. Efficient service and happy with the product.

May 19, 2026
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Reply from Richer Sounds - Glasgow

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Wanted a couple of subs so thought I'd…

Wanted a couple of subs so thought I'd call for a deal & I wasn't disappointed.
Spoke with a very nice gent (sorry, unable to recall your name)from Glasgow who did indeed strike a very satisfactory deal with me.
Subs arrived the next day.
All in all - Superb service that all sellers should strive to attain.
Outstanding!

May 22, 2026
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Reply from Richer Sounds - Glasgow

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Definitely would recommend Richer Sounds

Great service from my first contact by telephone. Once my goods were in store, delivery and installation went really smoothly.

May 22, 2026
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Reply from Richer Sounds - Glasgow

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 1 out of 5 stars

Audio Pro Addon T3+ Bluetooth speaker battery

My portable Bluetooth speaker only works when it's plugged into the mains. Not exactly portable! I'll be taking it back to my local Bath store.

May 21, 2026
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Reply from Richer Sounds - Glasgow

I was truly sorry to read you have had issues with the product you purchased, from initial investigation it has a rechargeable battery which should allow the product to be portable, so may have a fault.

Either myself or a senior team member will contact you to arrange exchange or refund asap..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

Great service

Great service , quick delivery , couldn’t sort delivery online due to postcode but Simon in the Glasgow store sorted the issue , excellent customer service from Simon , highly recommend .

May 20, 2026
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Reply from Richer Sounds - Glasgow

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Slight rushed and undervalued

Slight rushed. Sold a scat cable which I didn’t require as there was a scat cable supplied. Also, the sales person was not aware of the DVD and its capability’s. I had to note the specific details. The sales person was not aware and noted this, saying it would cost thousands of pounds for the multi region dvd player.
Disappointed as this was my first visit and recommended by friend.

Thanks to Tom and David who very kindly kept their word. Thus reinstated my trust in Richer sounds, your intervention was very professional and appreciated. Thanks guys, great recovery. I now have reevaluated my thoughts on my past experience.

May 19, 2026
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Reply from Richer Sounds - Glasgow

I was genuinely sorry to read about your experience, particularly as this was your first visit to us following a recommendation, which is obviously disappointing.

The colleague involved is long-serving one with a very strong track record, which I think just goes to show that even with the best intentions, mistakes can happen if we’re not fully on top of things on the day. We take feedback seriously and have addressed this with him, to ensure the product knowledge gaps are filled and that he does better next time.

The store have tried to get in touch with you via phone to arrange a refund for the cable sold in error, so we will follow this up to make sure that issue resolved quickly and the situation put right. Of course if there’s anything you’d like to add in the meantime, please feel free to contact us at the address below..

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

Very helpful chap called David…

Very helpful chap called David introduced me to a digital stylus gauge when I bought a replacement stylus. He demonstrated how to use it and how to set up my turntable. Very knowledgeable and friendly person. Thank you.

May 11, 2026
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Reply from Richer Sounds - Glasgow

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Excellent customer support

I decided to order a new WiiM Ultra and opted to do so by telephone. I was routed to the Glasgow branch which is rather funny as I now live in Leicester but was born and grew up in Glasgow.

The order was taken by Jordan who was very knowledgeable and sorted things out quickly and easily.

Best of all, my purchase arrived 24 hours later.

Top-rate service all round!

May 7, 2026
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Reply from Richer Sounds - Glasgow

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Informative

Informative. Quick delivery. Helpful.

May 17, 2026
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Reply from Richer Sounds - Glasgow

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

The TV was a fantastic price and the…

The TV was a fantastic price and the delivery was very fast this is the second TV i have got from them

May 15, 2026
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Reply from Richer Sounds - Glasgow

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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