A fault on product made me seek a replacement The online experience to get advice was quick and resolved my query The assistance from staff in store was absolutely excellent Product delivered q... See more
Company replied
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Very knowledgeable team, really easy to deal with, very helpful and patient with my enquiries. No high pressure sales Kept well informed about my delivery - items I purchased were out of stock. De... See more
Company replied
Made phone call and was given excellent information and price for goods.Shipping was excellent.Had no problems with purchase.Member of staff was very helpful and polite,which I don't always find these... See more
Company replied
Simon was really friendly and helpful during my visit and great at answering all my questions. The delivery arrangements for the product were excellent - it was really well packaged and arrived even q... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
57 Jamaica Street, G1 4NN, Glasgow, United Kingdom
- 0333 900 0038
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Always very knowledgeable and I feel…
Always very knowledgeable and I feel much more informed before making a final decision.
October 11, 2026
When I called to buy my TV the…
When I called to buy my TV the colleague was great and professional
October 10, 2026
Brilliantly knowledgeable staff and a…
Brilliantly knowledgeable staff and a great audio visual retailer ... But the delivery company they used was not the best.. I hope you guys read this and act... It could cost you future sales
November 23, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I ordered an Ortofon 2m stylus from the…
I ordered an Ortofon 2m stylus from the Glasgow shop. I picked the item up 2 days later. The staff were very knowledgeable and friendly. I would have no hesitation in using Richer Sounds again.
October 9, 2026
Reply from Richer Sounds - Glasgow
Thanks for your great feedback and for supporting local business.
Charlie knew what I was looking for.
October 7, 2026
Reply from Richer Sounds - Glasgow
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Glasgow
Thanks for your 5 star review, we look forward to seeing you again next time
Alan at the Glasgow store was really…
Alan at the Glasgow store was really helpful with my telesales phone call and managed to put the tv order through quick enough for next day delivery 🙌🏻
October 8, 2026
Reply from Richer Sounds - Glasgow
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Glasgow
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent service from Dean and Stephen
Excellent service from Dean, Stephen and all the team at Richer Sounds Glasgow. They really know how to make a customer feel valued. Excellent deals as well
October 8, 2026
Reply from Richer Sounds - Glasgow
Thank you for your wonderful feedback
Knowledgeable, interested and a pleasure to deal with
Very knowledgeable team, really easy to deal with, very helpful and patient with my enquiries.
No high pressure sales
Kept well informed about my delivery - items I purchased were out of stock.
Delivery arrived on expected day and time
October 7, 2026
Reply from Richer Sounds - Glasgow
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
A fault on product
A fault on product made me seek a replacement
The online experience to get advice was quick and resolved my query
The assistance from staff in store was absolutely excellent
Product delivered quickly with great comms
Product fully met expectations
Would recommend Richer Sounds to others based on this
October 7, 2026
Reply from Richer Sounds - Glasgow
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great service
Staff member helpful and knowledgeable Staff member helpful and knowledgeable
October 6, 2026
Reply from Richer Sounds - Glasgow
Thanks for your kind review, we look forward to your next visit.
Excellent service
Good price, quick delivery. When the remote sensor was found to be faulty, a replacement arrived in short order.
October 6, 2026
Reply from Richer Sounds - Glasgow
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Purchasing a oled tv
Very straightforward answered all my questions and gave clear answers. Service and delivery was very quick. Also price very competitive. Sales and delivery people very helpful and keept me updated.
October 5, 2026
Reply from Richer Sounds - Glasgow
Thanks for your great feedback and for supporting local business.
Purchase of mxn10
Made phone call and was given excellent information and price for goods.Shipping was excellent.Had no problems with purchase.Member of staff was very helpful and polite,which I don't always find these days.
October 5, 2026
Reply from Richer Sounds - Glasgow
Thanks for your great feedback and for supporting local business.
Excellent customer service.
October 4, 2026
Reply from Richer Sounds - Glasgow
Thank you for your feedback and for taking the time to leave us a review.
We hope you enjoy your new purchase!
Many thanks,
The Customer Experience team
Great service in Glasgow
Simon was really friendly and helpful during my visit and great at answering all my questions. The delivery arrangements for the product were excellent - it was really well packaged and arrived even quicker than I expected. I am very pleased with my new Evo.
October 3, 2026
Unprompted review
Reply from Richer Sounds - Glasgow
Thank you for your 5 star review!
New TV and soundbar
The salesman was very helpful and delivery was very rapid, next day.
October 5, 2026
Reply from Richer Sounds - Glasgow
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
As usual superb service
As usual superb service. Staff are always hard at work. The glasgow branch had 2 on and both busy so was a bit of a wait to get my order. But thats not their fault.
October 4, 2026
Reply from Richer Sounds - Glasgow
Thanks for your kind review, we look forward to your next visit.
Very efficient n professional sales…
Very efficient n professional sales staff service.
October 3, 2026
Reply from Richer Sounds - Glasgow
Thanks for your feedback, great to read you were happy with our service.
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