Richer Sounds - Glasgow Reviews 

5,067
TrustScore 5 out of 5

4.9

57 Jamaica Street, G1 4NN Glasgow, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Staff at shop were very .helpful and arranged home delivery when I could only opt for collect when I ordered on line. Delivery excellent with good communication Very happy with 6 year warranty. Great... See more

Rated 5 out of 5 stars

Called the store about a clearance product. Dean answered the call and helped me put a no obligation reservation on the product for me to consider my options. I had questions around the condition o... See more

Company replied

Rated 5 out of 5 stars

bought casette player and it was delivered into shop within two days. Collected it and also asked about connecting cable, advised and happy with results. Thank you

Company replied

Rated 5 out of 5 stars

I’d always use a proper, independent store to source my TV, Hi-Fi equipment. Having worked in my local independent electronics retailer before it stopped trading when the internet killed everything on... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(5,067)

24,787 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The staff were great

The staff were great.
I bought an amplifier and speakers.
The speaker wire was free but it was one piece. I cut and trimmed it to use it as two wires. I was expecting it to be prepared at the shop. Not a big deal but it would be a nice touch.

June 29, 2026
Richer Sounds - Glasgow logo

Reply from Richer Sounds - Glasgow

Thanks for the positive review, and the kind words about the team. The basic free cable pack we included with Hi Fi systems does comes pre prepared when required, so the cable length included is in one piece allowing customers to choose their lengths upon installation.

We're grateful for the feedback of course and will take it onboard.

The Customer Experience team

Rated 5 out of 5 stars

Great price and fast delivery

Great price and fast delivery. Friendly, helpful staff in the Glasgow store. They even refunded my £2 parking ticket price, which was a nice gesture.
Only complaint would be that whoever packed my amp for in-store collection stuck a large, sticky DPD delivery label directly onto the amplifier's presentation box. Not very nice as it was a gift for my son

June 28, 2026
Richer Sounds - Glasgow logo

Reply from Richer Sounds - Glasgow

Thank you for your 5 star review!

Rated 5 out of 5 stars

Great service as always.

Great service as always.

June 27, 2026
Richer Sounds - Glasgow logo

Reply from Richer Sounds - Glasgow

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Extremely helpful

Spoke to boy on phone, told him what I was looking for, he was extremely helpful and was out in about 10/15 mins 👍

June 27, 2026
Richer Sounds - Glasgow logo

Reply from Richer Sounds - Glasgow

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

great experience

great experience. Spoke to someone over the phone from the glasgow branch on saturday about an Amp I wanted, had it delivered and in hand by monday. Can't really beat that

June 27, 2026
Richer Sounds - Glasgow logo

Reply from Richer Sounds - Glasgow

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Once again very easy going staff

Once again very easy going staff, great to get on with and have great knowledge of the products they sell. Delivery was earlier that expected so happy days!

June 27, 2026
Richer Sounds - Glasgow logo

Reply from Richer Sounds - Glasgow

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 4 out of 5 stars

Great chat and advice from the shop…

Great chat and advice from the shop owner, well worth the visit and very happy with my new ear buds

June 27, 2026
Richer Sounds - Glasgow logo

Reply from Richer Sounds - Glasgow

Thank you for the great feedback, and for the comments on your experience. We're so pleased you are happy with the earbuds of course, and hope next time you visit we can deliver a full 5 star experience!

The Customer Experience team

Rated 5 out of 5 stars

the Glasgow store.

Visited the Glasgow store to see and listen to an amplifier. David assisted and showed the product off to his knowledge. Very friendly and happy to discuss and show other products. Got the amp for less cost than other stores, even online.
Had delivered to the store and was unable to pick up. Simon delivered it on his way home. Unbelievable service. Have bought things before. My go to store.
Also 6 year warranty is unbeatable.

June 27, 2026
Richer Sounds - Glasgow logo

Reply from Richer Sounds - Glasgow

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Hi Fi purchase at Richer Sounds

I wanted to purchase a turntable, amplifier and speakers for my daughter’s birthday. The staff were extremely professional and knowledgeable. It was great to get advice from experienced users about the products and which would be most suited for a first entry level combination. The items purchased were very competitively priced and delivery was also quick. The system is now set up at my daughter’s home and she is absolutely delighted with the products and the amazing sound quality. I would like to thank everyone at the Glasgow store, particularly David whose advice was greatly appreciated when choosing the right combination. Also a mention to Jordan for his assistance when collecting the equipment at the store. Ps nearly forgot another thank you for the umbrella offered which did come in very handy during the downpour as we were leaving the store. I would highly recommend Richer Sounds to anyone considering purchasing this type of equipment as the service is exceptional. Kind regards John

June 26, 2026
Richer Sounds - Glasgow logo

Reply from Richer Sounds - Glasgow

Thank you for your 5 star review!

Rated 5 out of 5 stars

Richer Sounds comes up trumps again.

Another efficient delivery and personal contact from store when product arrived. Friendly and engaging staff when I went to pick up the product.

June 23, 2026
Richer Sounds - Glasgow logo

Reply from Richer Sounds - Glasgow

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Fabulous service in Glasgow

I personally got great service in Glasgow Richer Sounds from David.
After a couple of visits I decided on a new Technics SL1200 gr2 turntable.
Incredibly this was delivered and installed in under 24 hours, I’m absolutely delighted.

June 24, 2026
Richer Sounds - Glasgow logo

Reply from Richer Sounds - Glasgow

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Excellent service as always

I was only looking for a replacement Ortofon 2m blue cartridge replacement, but phoned the Glasgow store to check it was in stock before going to collect. Was put aside for me to collect. Perfect 👌

June 24, 2026
Richer Sounds - Glasgow logo

Reply from Richer Sounds - Glasgow

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Would 100% recommend using Richer…

Would 100% recommend using Richer Sounds to anyone, was a pleasure to deal with! I dealt with David & Dean of the Glasgow branch, both highly professional unlike a lot of other companies I have dealt with recently.

June 24, 2026
Richer Sounds - Glasgow logo

Reply from Richer Sounds - Glasgow

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Great Customer Service

Great Customer Service, I even received a phone call the day after from Stephen to say I'd accidentally been over charged and the balance would be returned to my account.

June 20, 2026
Richer Sounds - Glasgow logo

Reply from Richer Sounds - Glasgow

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. Simon was a very affable person to do business with

June 23, 2026
Richer Sounds - Glasgow logo

Reply from Richer Sounds - Glasgow

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Bought a denon av receiver but really…

Bought a denon av receiver but really wasn't for me going from a two channel setup to a surround setup was a mistake for me,not that there was a problem with it,it was just not the sound i was after, was worried I was stuck with it, caller richer sound and was told to bring it back, no questions asked just as long as it was in the condition it went out , swapped it out for a wiim amp ultra, back to a two channel setup and im loving it, my last amplifier also was from here and my next one will be aswell, they don't just rush you to part with your money and get a sale, I spoke to 3 different guys in the sales team and everyone of them were so king and professional, I honestly would tell anyone looking for any audio products to go here,top class sales team,and thanks for making a hard customer happy.

June 21, 2026
Richer Sounds - Glasgow logo

Reply from Richer Sounds - Glasgow

Thank you for your 5 star review, it’s lovely to read your comments.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look