Richer Sounds - Guildford Reviews 

competitive offer, with good knowledge by staff and general helpfulness

Excellent customer service, no hard sell. Also two weeks later still honoured a low price match.

The staff were friendly and helpful.
Was looking for a new TV and found that Richer Sounds were competitively priced but offered a much longer warranty than any of other retailers.
What stood in addition to being friendly and helpful, was that at no stage was I given any hard sales pitch.
I ended up with a good deal on a managers special priced TV.
The TV was delivered and I am happy with my purchase.

A very helpful conversation with Dylan at your Guildford branch. Very knowledgable, and not at all pushy. Just really helpful.

The guys at Richer Sounds, Guildford were very accommodating when I rang them up late on Cyber Monday to arrange a demo of two products, they had on promotion. They arranged everything within two hours and provided excellent customer support.

Short and sweet. I did my homework before coming to the shop. I had one question which was answered almost immediately and accurately. No hard sell. In and out within 5 minutes. Fantastic.

Knowledgeable staff knew exactly what I wanted

After being so disappointed with the service at certain big stores, I vowed I would always use a smaller retailer. I am never disappointed with Richer Sounds. The range of goods is superb and the staff are knowledgeable and friendly.

I don’t normally leave reviews but this company consistently provides not only excellent service but expert advice. Needed to return the wrong bracket I’d bought and opened, the shop wasn’t fully open yet but they let me in anyway, said it wasn’t an issue I’d opened the product and then explained exactly what I needed, how to put it up and asked me to call later if I had any questions. Dylan in Guildford, you are a credit to the business, this is service done right and a reason to still visit stores. Why can’t all business provide this level of customer service and expertise? Amazing, thank you

Went to the Guildford store and had a good chat with Roland about projectors. Went away and came to a decision so called him back and he arranged a swift delivery of our chosen one. Fabulous service! Can’t recommend Richer Sounds highly enough.

Friendly, helpful, polite and knowledgeable staff. Good prices, especially Black Friday! Wouldn’t go anywhere else to buy a television.

Franklin was very helpful. Very friendly and great service

Good service great price prompt delivery

Friendly knowledgeable staff. Let me demo their own personal headphones as stock was low

Help staff and knowledge

Great service. Booked a demo of a Marantz M-CR612 with a couple of speaker options; so good! - service, friendly and knowledgable sales staff, great product offerings. Yes, I could have bought it all on line for the same price, but 1. I would have bought the wrong speakers, and 2. this way you get to support a long standing British business set up and still run by an entrepreneur.

Great service, competitive prices, thank you!

Very helpful and they quickly found what I wanted, packed it carefully for easy transporting.
A good price and knowledgeable staff.

Extremely knowledgeable helpful and friendly staff. Answered all my questions regarding each type of Television that is available to help me decide which was right for me.

Helpful advice on choice of amplifier. Delivered free of charge next day. New amp working well.