The whole experience was top notch. I called the Guildford store and Roland helped me purchase the LG G-series 65" OLED Evo 4K wall mounted version with the LG US70TR soundbar. Roland was super helpf... See more
Company replied
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The whole experience was top notch. I called the Guildford store and Roland helped me purchase the LG G-series 65" OLED Evo 4K wall mounted version with the LG US70TR soundbar. Roland was super helpf... See more
Company replied
I wouldn’t buy my AV equipment from anyone else. Staff always knowledgeable and helpful, they price match and give a long warranty. Plus supporting a local High street business. What’s not to like?
Company replied
Great range of items. Easy to navigate website. Once item was ordered I received regular updates on how my order was progressing. I was called on the expected date telling me my order was ready, which... See more
Company replied
Great communication with Guildford branch. First by email then phone. Personal service, knowledgeable staff, real people, no auto AI bot nonsense. They worked to source what I wanted from another sto... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
10 London Road, GU1 2AF, Guildford, United Kingdom
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Tayla explained all about the new TV and Dan was excellent when I came in to buy it.

Reply from Richer Sounds - Guildford
The attention I received was excellent. My lack of technical knowledge was supported with understanding my requirements and always with the value for money and keeping me to my budgeting.

Reply from Richer Sounds - Guildford
The Expertise from the staff and the knowledge that gives you the confidence that your purchasing quality products. I always avoid other outlets and my go too store for audio and TV is and always will be Richer Sounds.

Reply from Richer Sounds - Guildford
Great instore service & follow through on delivery.

Reply from Richer Sounds - Guildford
Excellent service from Franklin when hunting down a JBL speaker, from initial call through to collection instore. Thanks!

Reply from Richer Sounds - Guildford
The customer service was excellent. Let down only by the late delivery of my click and collect which I was expecting the next day.

Reply from Richer Sounds - Guildford

Reply from Richer Sounds - Guildford
Great experience! Richer Sounds continue to remind me how much better an in-store buying experience is. Always helpful with pragmatic advice and making sure I pay best price for the products. Thanks Roland and others!

Reply from Richer Sounds - Guildford
Tayla at Guildford was extremely helpful and made sure I got the best deal for my Sonos speaker.

Reply from Richer Sounds - Guildford
I spoke to Franklin in the Guildford branch - he was really helpful and came away with a pair of speakers for my lounge set up - v happy indeed!!

Reply from Richer Sounds - Guildford
Staff have good knowledge of products and are very helpful.

Reply from Richer Sounds - Guildford
I can always rely on the staff in Richersounds, they are very helpful in helping me with my purchase.
They give me professional advise about the products.

Reply from Richer Sounds - Guildford
Helpful and knowledgeable service. We were looking for a new TV and was helped out by Franklin who really knew his stuff. Slightly cheaper than competitors too.

Reply from Richer Sounds - Guildford
Excellent service and price as usual from Guildford branch.

Reply from Richer Sounds - Guildford
Franklin was super helpful today. Booked a demo for me in the sound room before the store had officially opened. Helped answer all my questions. Great job, thanks for your time. Will come back again.

Reply from Richer Sounds - Guildford
Excellent service at the Guildford branch, very helpful and quickly dealt with an issue with the record deck

Reply from Richer Sounds - Guildford
shop service was great delivery was a bit lousy set a sudden time and then they will lay by an hour very rude delivery was crap thank you

Reply from Richer Sounds - Guildford
First class customer service from only phone call contact. Really attentive, only negative was delivery was delayed by one day on the expected date of delivery which wasn't a concern but could have been if I'd been working that week. More notice would be helpful if delay in delivery.

Reply from Richer Sounds - Guildford
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