Richer Sounds - Hull Reviews 

2,223
•
TrustScore 5 out of 5

4.9

88-90 Prospect Street, HU1 3RT Hull, GB

•

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Rated 5 out of 5 stars

All companies should adopt the same customer care as Richer Sounds. Their help was so appreciated by me. Deliveries where exceptionally quick. When I had a problem they sorted it quickly(my fault, n... See more

Company replied

Rated 5 out of 5 stars

Richer Sounds Hull. Once again I found the purchase experience so straightforward and friendly. Chappers made parting with money so easy! From start to finish a pleasant transaction. Delivery w... See more

Company replied

Rated 5 out of 5 stars

Was looking for a new TV so popped in to ask about what is recommended. The staff where very helpful and knowledgeable so i went ahead and ordered it for delivery and had peace of mind with their 6yr... See more

Company replied

Rated 5 out of 5 stars

Id like to thank the staff of Richer Sounds for their outstanding customer service, across several branches - Sheffield, York and Hull. Today at Hull, Kal went above and beyond to patiently explain a... See more

Company replied


Company details

  1. Hi-fi shop
  2. also in
  3. Electronics Store
  4. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 88-90 Prospect Street, HU1 3RT, Hull, United Kingdom

  • 0333 900 0059

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,223)

23,595 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent staff

Great knowledge from all the staff in hull Paul the manager is very helpful and always has time for everyone in the store very friendly and great customer service

September 24, 2026
Richer Sounds - Hull logo

Reply from Richer Sounds - Hull

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Great service

Great service, from the hull branch

September 23, 2026
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Reply from Richer Sounds - Hull

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Excellent customer care. …

All companies should adopt the same customer care as Richer Sounds. Their help was so appreciated by me. Deliveries where exceptionally quick. When I had a problem they sorted it quickly(my fault, not theirs). A first class company that I would be happy to use again.

September 16, 2026
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Reply from Richer Sounds - Hull

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with, great price i paid for my tv. second time i bought from these, delivered when I needed at no cost. Free 6 year warranty, you have to be nuts not to buy from Richersounds

August 28, 2026
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Reply from Richer Sounds - Hull

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Was looking for a new TV so popped in…

Was looking for a new TV so popped in to ask about what is recommended. The staff where very helpful and knowledgeable so i went ahead and ordered it for delivery and had peace of mind with their 6yr warranty offered with the TV i chose and if you are not happy in first days of owning there is no hassle on sorting out a return which is a bonus.
Very happy as a first time customer to the store.

September 8, 2026
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Reply from Richer Sounds - Hull

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Rel subwoofer

Went into Richer sounds for a small TV which we are Happy with . Talking about speaker improvements got a Rel subwoofer. So happy with the advice

September 7, 2026
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Reply from Richer Sounds - Hull

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 4 out of 5 stars

Always a good experience shopping at…

Always a good experience shopping at richer sounds.
Although stock levels seem to be lower on many items nowadays.

September 12, 2026
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Reply from Richer Sounds - Hull

Thank you for your feedback and for taking the time to leave us a review.

We hope you enjoy your new purchase!

Many thanks,

The Customer Experience team

Rated 5 out of 5 stars

Richer Sounds Hull superb.

Richer Sounds Hull. Once again I found the purchase experience so straightforward and friendly.
Chappers made parting with money so easy!
From start to finish a pleasant transaction.
Delivery was next day and good communication ensured that I was fully informed and aware of delivery time.
The Marantz cd player has lived up to my expectations and using my Cambridge aud500 phono interconnects I now can fully enjoy the superb sound stage and clarity of my music. Great service once again!

September 9, 2026
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Reply from Richer Sounds - Hull

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Excellent service from Paul

Excellent service from Paul, thank you very much, Neville

September 3, 2026
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Reply from Richer Sounds - Hull

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 4 out of 5 stars

When I called on the phone the manager…

When I called on the phone the manager (Paul) was very helpful .. but was not around when I visited the store to view the TV. I was then helped by another very knowlegedable and helpful guy (Kal) who gave me a quotation but when I called to confirm the order, he was not around and whoever was meant to call me back never did! In the end I called again and placed the order. So - very helpful and very knowledgeable staff who were empowered to construct a deal - but the lack of continuity re a single point of contact is a little disappointing. Great products at great prices though and so well worth persevering!

September 1, 2026
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Reply from Richer Sounds - Hull

Thank you for your feedback and for taking the time to leave us a review.

Whilst we were pleased to read that our colleagues were helpful and knowledgeable, we appreciate the lack of continuity would have been frustrating for you and will be sure to pass this feedback on to our Hull colleagues.

We hope you enjoy your new purchase!

Many thanks,

The Customer Experience team

Rated 5 out of 5 stars

Superb Helpful Service

Extremely helpful staff member who discussed the TV and the advice confirmed my choice and collected TV from shop the next day. The large item was placed in my car by the shop staff. Great service and great TV.

September 2, 2026
Richer Sounds - Hull logo

Reply from Richer Sounds - Hull

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Very experienced and knowledgeable…

Very experienced and knowledgeable staff.Kal was very helpful, he advised me on everything I needed and fitted everything I wanted into the budget I wanted to spend.

September 1, 2026
Richer Sounds - Hull logo

Reply from Richer Sounds - Hull

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff in Hull store - explained about my purchase. Have bought from this shop before and would definitely purchase from them again.

August 29, 2026
Richer Sounds - Hull logo

Reply from Richer Sounds - Hull

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great staff & service

Id like to thank the staff of Richer Sounds for their outstanding customer service, across several branches - Sheffield, York and Hull. Today at Hull, Kal went above and beyond to patiently explain and recommend products which met my needs. He gave us insightful information and was pleasant and supportive. A great deal was achieved and I am looking forward to trying out my new products. Thanks Kal and the Richer Sounds Team. Great Staff and service.

September 5, 2026
Unprompted review
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Reply from Richer Sounds - Hull

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

realy helpful on the phone

realy helpful on the phone, great price for the TV I wanted.

August 28, 2026
Richer Sounds - Hull logo

Reply from Richer Sounds - Hull

Thank you for your wonderful feedback

Rated 5 out of 5 stars

A local store is which I've always used…

A local store is which I've always used for my hifi products and even though I've left the city, I still returned to buy my latest purchase. The prices beat everyone else, the staff were really very helpful even loading it into my car, when picking it up, and anything I needed help,assistance or advice they was there and very very knowledge, they are the institution to go for all your hifi, TV , speakers etc.

August 27, 2026
Richer Sounds - Hull logo

Reply from Richer Sounds - Hull

Thank you for your 5 star review!

Rated 5 out of 5 stars

Great technical knowledge and customer service

I went there with a clear idea of what I wanted and the staff were very knowledgeable and offered alternatives for me to consider but no high pressure sales talk. Their whole aim was to give me the information to make an informed decision.
Once the decision was made, the paperwork and delivery was easy to complete. A thoroughly pleasant experience and I would use them again and recommend them to anyone.

August 26, 2026
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Reply from Richer Sounds - Hull

Thanks for your kind review, we look forward to your next visit.

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