Richer Sounds - Hull Reviews 

2,224
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TrustScore 5 out of 5

4.9

88-90 Prospect Street, HU1 3RT Hull, GB

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Rated 5 out of 5 stars

Great in store advice. Ordered turntable and speakers over the phone. When turntable arrived the veneer was chipped. Chappers was excellent in arranging a replacement and collection of damaged item wi... See more

Company replied

Rated 5 out of 5 stars

All companies should adopt the same customer care as Richer Sounds. Their help was so appreciated by me. Deliveries where exceptionally quick. When I had a problem they sorted it quickly(my fault, n... See more

Company replied

Rated 5 out of 5 stars

Richer Sounds Hull. Once again I found the purchase experience so straightforward and friendly. Chappers made parting with money so easy! From start to finish a pleasant transaction. Delivery w... See more

Company replied

Rated 5 out of 5 stars

Was looking for a new TV so popped in to ask about what is recommended. The staff where very helpful and knowledgeable so i went ahead and ordered it for delivery and had peace of mind with their 6yr... See more

Company replied


Company details

  1. Hi-fi shop
  2. also in
  3. Electronics Store
  4. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 88-90 Prospect Street, HU1 3RT, Hull, United Kingdom

  • 0333 900 0059

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,224)

23,642 reviews in the last 12 months

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Rated 5 out of 5 stars

Great technical knowledge and customer service

I went there with a clear idea of what I wanted and the staff were very knowledgeable and offered alternatives for me to consider but no high pressure sales talk. Their whole aim was to give me the information to make an informed decision.
Once the decision was made, the paperwork and delivery was easy to complete. A thoroughly pleasant experience and I would use them again and recommend them to anyone.

August 26, 2026
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Reply from Richer Sounds - Hull

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Great knowledge and advice

Great knowledge and advice

August 26, 2026
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Reply from Richer Sounds - Hull

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Worth a visit.

I've bought around 8 items from this store in 7 years. Mainly from Kal, Chappers and recently Joey. If you want a demo as I did on last purchase they had the item set up in the demo room for me to hear. I believe if you give them some notice they can demo most items to view or hear. A service I've not had at other places is they drew my attention to buy the item cheaper. The no brainer is the 6 year warranty on most items which is free. I have paid £10 on one item and was told if I don't claim then I get the £10 back (which after 6 years of cost of living might get me a freddo haha). At least go view what you're intending on buying.

August 25, 2026
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Reply from Richer Sounds - Hull

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

LG TV

Quick delivery and on time

February 21, 2026
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Reply from Richer Sounds - Hull

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Consistently good for service and advice

You can’t beat Richer Sounds for reliable help and knowledgeable advice, there’s no pressure. I don’t think of going anywhere else for value and reliability.

August 23, 2026
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Reply from Richer Sounds - Hull

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Excellent customer service

We had a problem with our CD/ Radio . Rang the Hull store was told to return it to the store. Took it back in to them in the afternoon arranged for a replacement to be delivered to my home address the next day . No hassle and I received it the very next day . Now that is very good customer service.

August 17, 2026
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Reply from Richer Sounds - Hull

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Smooth

Great product at a great price, easy to buy online. Picked it up 2 days later off by a lovely chap in my local branch.

August 13, 2026
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Reply from Richer Sounds - Hull

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

A great shopping experience

Richer Sounds was recommended to us and we weren’t disappointed! It lived up to our expectations. Laurie helped me choose the tv and soundbar being patient with someone who isn’t a techno whizz . Also recommended Aerialfix to install everything a godsend ! Will definitely use again thankyou

August 7, 2026
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Reply from Richer Sounds - Hull

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

From calling at your shop for some…

From calling at your shop for some advice on a new TV to replace the one bought from you 6yrs ago i ordered one with you the advice was spot on warranty is second to none, price was good and delivery was great and on time you are 5star to deal with and would recomend to anyone keep up the good work staff are excellent.

August 5, 2026
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Reply from Richer Sounds - Hull

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

The first contact I had was I think…

The first contact I had was I think with York branch who searched for stock of the product I wanted from clearance -audio pro addon c3 - and said there was one ex service left in Hull and that they would check with them and ask Hull branch to call me
Same day, Joey I think from Hull called and gave me a description of product and confirmation it was the right one, and that it was cheaper than I expected then did payment via the link.
I received the item next day -
Really happy with the service

July 24, 2026
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Reply from Richer Sounds - Hull

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Friendly staff

Prompt service, friendly staff, remarkably fast delivery

July 30, 2026
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Reply from Richer Sounds - Hull

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

After sales care... EXCELLENT!

We've bought several TVs from Richer Sounds over the years. Good prices, warranties and great choices to choose from.

They have always been very helpful both over the phone and in their shop (Hull).

Most importantly to us, is after sales care. If anything goes wrong or you need help setting up etc, someone will always help you. That's the reason we only ever buy all our TVs from them....the 'after sales care', because they really do care and happy to help 😁🤞👍

July 27, 2026
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Reply from Richer Sounds - Hull

Thanks for your feedback, great to read you were happy with our service.

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