The first contact I had was I think with York branch who searched for stock of the product I wanted from clearance -audio pro addon c3 - and said there was one ex service left in Hull and that they... See more
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Great experience with Richer sounds Hull (again). Our tv packed in after 12 years that we bought from Richer sounds originally. Needed a new tv and after checking the usual places in store and online... See more
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When deciding to upgrade your HiFi, you can read many magazines, but in the end listening to the options is the only way to make the personal choice. To this end, the Richer Sounds team in Hull, under... See more
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I bought my new TV over the phone and was very impressed with the service I received. The advisor Tony was friendly, polite, and extremely helpful throughout the whole process, took the time to answe... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
88-90 Prospect Street, HU1 3RT, Hull, United Kingdom
- 0333 900 0059
4.9
Excellent
2K reviews
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This company invites their customers to review, whether positive or negative
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I was given great advice and treat with…
I was given great advice and treat with great respect. A pleasure to deal with
March 15, 2026
Reply from Richer Sounds - Hull
Thanks for your 5 star review, we look forward to seeing you again next time
Great service and advice
Great service and advice. This is another purchase from Richer Sounds and the staff are always very helpful
March 11, 2026
Reply from Richer Sounds - Hull
Thanks for your feedback, great to read you were happy with our service.
All staff very knowledgeable and…
All staff very knowledgeable and authentic and very pleasant to deal with particularly Kal but also the other chap when he as on day off!!
March 12, 2026
Reply from Richer Sounds - Hull
Thank you for your 5 star review, it’s lovely to read your comments.
Very helpful assistant on the phone
Very helpful assistant on the phone; web site easy to use..
March 9, 2026
Reply from Richer Sounds - Hull
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
I couldn't fault my experience with…
I couldn't fault my experience with Richer sounds. I ordered a new TV and received a great deal with a discount on the TV and a half price sound bar. Joey was brilliant and even supplied a free projector on request when this was added to the available deals within days of my purchase. I would recommend Richer Sounds Hull to anyone looking for great deals and great service
March 8, 2026
Reply from Richer Sounds - Hull
Thanks for your feedback, great to read you were happy with our service.
Very helpful and friendly.
Very helpful and friendly.
Good advice and saved me a trip into the shop, (I was very pushed for time and I hate traffic!).
February 16, 2026
Reply from Richer Sounds - Hull
Thanks for your great feedback and for supporting local business.
Great service
Our old tv had broken so we looked at the website and chose 3 tvs in our price range. The staff were really helpful and friendly and advised us of the best one to suit our needs. Great customer service.
March 1, 2026
Reply from Richer Sounds - Hull
Thank you for your 5 star review, it’s lovely to read your comments.
Buying a new television To be honest we have always found…
To be honest we have always found Richer Sound very good and helpful. The only problem we have had this time was programming our new television in they were still very helpful but in the end we had to pay some one to do it for us.
March 3, 2026
Reply from Richer Sounds - Hull
Thanks for the feedback and for the positive comments about the store team. I'm sorry of course that the installation of the TV proved difficult, if you do experience any issues with the item now it has been successfully set up, please don't hesitate to get in touch..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Brilliant service
Brilliant service, I rang the hull store for help setting my soundbar up and arranged a home visit with Laurie (I hope I have spelt the name correctly) within 2 hours he was at my home and we discussed what problems I was having getting the best set up and sound, after a short while and some explaining to me he had it sorted to my satisfaction, cannot fault the service well done and yes iam extremely happy now with the soundbar
March 2, 2026
Reply from Richer Sounds - Hull
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
THESE GUYS ARE THE BEST !!!
THESE GUYS ARE THE BEST !!!
In a world of average customer service, these guys go above and beyond. Great product knowledge and customer service. You truly get the sense and feeling that they guys want to provide you with the best products and services.
Can’t thank them enough for finding a solution for my media wall issues.
Will never shop anywhere else.
February 22, 2026
Reply from Richer Sounds - Hull
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Lg g5 65 in
Just upgraded from 4 to 5 star .
Arrived with a choice in my head , staff came over to help .
The two TVs I thought about were on the shop floor ,the lg C5 65 , I looked at it , I said I'm also considering the lg g5 ,he said it's there behind you .
Turned ,looked at it ,said right I'm having that .I've been mulling over these TVs for weeks .
Having Weighed up the costs and the difference between the two .I just had to have the g5 .
We didn't want the wall version ,stand only ,our walls are so thin ,cost was around 150 more ,a lot for a basic stand imo .but it is what it is .
Saying that ,if had of bought the the wall mount TV ,you'd get a free £999 pound surround system ,buying mine you get the £699 free surround system , not sure why but hey ho .
Staff were helpful ,
The TV ,surround arrived on the day stated for delivery. Even after the van broke down ,and they messaged me ,still came on the day .
The TV is wow ,seriously wow ,my Panasonic of 14 years ,served us well ,but this is a shock to the system ,the lg g5 ,is surprising me still after 3 days in.
I am watching football now ,the picture is quality .
Still a bit of tweaking to do ,but it's getting there .
The surround is still to be took out the box ,looks good though .
Now ask me a year down the line what I think ,but at the moment worth every penny ....
February 28, 2026
Reply from Richer Sounds - Hull
Thank you for your review, great to read you are happy with the TV, I agree it is a great choice! Apologies for the hiccup with the courier but I'm glad they overcame it, and that our colleagues were helpful too. Thanks again for your custom.
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Real people, really helpful and knowledgeable
Dealt with a very helpful person in the store, had a good discussion about projector technologies before ordering one. He even digned me up and got me a little more discount too. Advised about buying a spare bulb and recommended a business to buy it from. Couldn't have been any more helpful!
February 26, 2026
Reply from Richer Sounds - Hull
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Hull
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Really great service in Hull
Really great service in Hull, complete professionalism and advice. I'm very happy with my new turntable purchase. Thank you again.
February 25, 2026
Reply from Richer Sounds - Hull
Thanks for your kind review, we look forward to your next visit.
Helpful staff
Helpful staff, gave me valuable information and provided a free cable.
February 23, 2026
Reply from Richer Sounds - Hull
Thank you for your wonderful feedback
Great advice regarding choice of TV for…
Great advice regarding choice of TV for the bedroom
The price was a happy surprise with the next working day the TV was available for collection and loaded into the car by Paul 🤗
February 22, 2026
Reply from Richer Sounds - Hull
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Hull
Thanks for your 5 star review, we look forward to seeing you again next time
Price match
The price match promise was executed without quibble or delay, great customer service.
February 18, 2026
Reply from Richer Sounds - Hull
Thanks for your great feedback and for supporting local business.
Your member listened to my…see above
Your member listened to my requirements, suggested what would suit my needs and located one in Oxford .Sent straight to my house the next day and up and running perfectly. I have bought from you before but this time I am 90 yrs old and wife 95 yeas old, housebound and everything went smooth. Full marks
February 19, 2026
Reply from Richer Sounds - Hull
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Hull
Thanks for your great feedback and for supporting local business.
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