Paul, manager of Middlesbrough store, talked me through the options, was very knowledgeable and helpful. He kept me informed during the ordering and collection process. All extremely efficient and ap... See more
Company replied
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Paul, manager of Middlesbrough store, talked me through the options, was very knowledgeable and helpful. He kept me informed during the ordering and collection process. All extremely efficient and ap... See more
Company replied
What an excellent shop Richer Sounds at Middlesborough are. Dave helped me choose some new wireless headphones. I was free to spend 2 hassle free supportive hours in their sound room. Highly experienc... See more
Company replied
I recently bought a Hisense tv from Richer Sounds. Now, encountering an annoying issue with the on screen mute display, I tried to source an answer via the Hisense website. AI intervention, absolute... See more
Company replied
So friendly providing a balanced opinion for our needs rather than pushing us towards unnecessary products with functionality that was superfluous to our needs. We also realised one purchase was unnec... See more
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
63-65 Borough Road, TS1 3AA, Middlesbrough, United Kingdom
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Reply from Richer Sounds - Middlesbrough
The checkout process was smooth and efficient, and I felt valued as a customer. Overall, it was a pleasant shopping experience, and I would definitely return in the future.

Reply from Richer Sounds - Middlesbrough
Great advice on telephone prior to collecting order from shop.
Staff went over and beyond to explain product to make sure we understood before leaving!
Thank you 😊

Reply from Richer Sounds - Middlesbrough

Reply from Richer Sounds - Middlesbrough
Expert honest advice given, and nothing was to mutch trouble for them helping me. 5 stars from me.
I became a v.i.p member and they gave me a discount of over £ 50.00,,,,,,,,,, with a 6 yr warranty for all,
amp, cd player, and floor standing speakers,
Tony.

Reply from Richer Sounds - Middlesbrough
Ordered online, delivered promptly by DPD to store for collection.
I've also bought directly from the shop previously and found the staff to be helpful and knowledgeable.

Reply from Richer Sounds - Middlesbrough
Helpful and friendly from ringing through to going into the store to collect. Would recommend to friends and family.

Reply from Richer Sounds - Middlesbrough

Reply from Richer Sounds - Middlesbrough
My original choice wasn't available but Paul sorted me a Hisense 43" Pro, and a Pedestal Stand which solved my problem regarding its positioning. The TV is great and the stand a perfect solution. The personal contact was better than shopping online, and Richer Sounds Middlesbrough the answer.

Reply from Richer Sounds - Middlesbrough
The staff member Dave from Middlesbrough branch who dealt with my television purchase provided me with the best customer service I have received from any retailer in over 20 years. For me it is this which makes the difference when I am considering a retailer for subsequent purchases. Needless to say I shall be using Richer Sounds in future.

Reply from Richer Sounds - Middlesbrough
I felt with the manager him self helped me with all my questions that I asked him polite and friendly to talk to ales helped with the delivery of my TV

Reply from Richer Sounds - Middlesbrough
For a start the advice that the staff give is excellent, the number of times I have purchased TV and hi-fi from Richer Sounds never once have I been convinced to purchase the most expensive or something that doesn't suit me, advice has always been in the customers best interests. Prices of equipment is very competitive, as long as I live I'll never buy from anywhere else .
Dave who was my advisor and salesman from Middlesbrough was top of the pops

Reply from Richer Sounds - Middlesbrough
Richer Sounds, Middlesbrough, have proved, once again for us, that they are tops for tv!! ...Thanks!
I've purchased a few things from this shop and I've never been disappointed, the staff are very friendly and helpful and i will be using them regularly. The layout in the Middlesbrough shop is superb so I can't fault them at all.
Excellent service from start to finish, all staff friendly and knowledgeable.
The staff are very helpful and very informative they dont push you at all this is how a shop should be run

Reply from Richer Sounds - Middlesbrough
after initial disapointment that the TV I wanted was not available at the Middlesbrough store, Shaun came back to me with a solution/delivery from another store which as worked out fine

Reply from Richer Sounds - Middlesbrough
Great customer service with knowledgeable staff who listen to what you are looking to purchase and provide advice that is suitable for your needs and requirements

Reply from Richer Sounds - Middlesbrough
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