I needed a new 10m, HDMI cable and like trying to pick a toothpaste of a supermarket shelf found it a bit confusing! One 'phone call later and I was very satisfied that I had ordered the right one,... See more
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I needed a new 10m, HDMI cable and like trying to pick a toothpaste of a supermarket shelf found it a bit confusing! One 'phone call later and I was very satisfied that I had ordered the right one,... See more
Company replied
Ben was very knowledgeable about his job which made purchasing a new TV very easy. This is the first time I’ve purchased anything from richer sounds and it won’t be the last. Brilliant personalised... See more
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The personal care concern of Richer Sounds distinguishes them from other retailers. I bought our Humax TV recorder from the Plymouth branch about 15 years ago-it still works perfectly. Yes I appreci... See more
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Superb service. Knew all the answers I needed to make a purchase of a LG C5 55" TV on the phone. Arrived at the shop, in Plymouth, and left literally 5 minutes later having purchased exactly what I wa... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
87-89 Exeter Street, PL4 0AH, Plymouth, United Kingdom
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the conversation help by Ying was first class . Delivery by the best , DPD
Ordered a new TV - seamless and great value for money - fitting crew were sublime
I needed a new 10m, HDMI cable and like trying to pick a toothpaste of a supermarket shelf found it a bit confusing! One 'phone call later and I was very satisfied that I had ordered the right one, due primarily to the knowledge of the staff.
Despite choosing the slowest form of delivery, what I ordered on Saturday arrived Tuesday... excellent

Reply from Richer Sounds - Plymouth
Always receive great service and advice from the Plymouth store nothing is too much trouble to them, ordered items always received promptly and well packed with excellent delivery service from DPD

Reply from Richer Sounds - Plymouth
Competitively priced quality brands sold by excellent helpful listening staff. Whenever possible I use Richer Sounds as I really appreciate the non pushed sensibly priced extended warranty options on the products, unlike the forcefully pushed commission earning overpriced warranty schemes sold by the major electrical outlets.

Reply from Richer Sounds - Plymouth
Another great experience at The Plymouth Store, I was given plenty of time to listen to different Floorstanding speakers and with the managers help decided on the right set, many thanks team Plymouth!

Reply from Richer Sounds - Plymouth
Bought Hisense TV from telesales team. Best price, six year warranty, next day delivery. Excellent service from Ben.

Reply from Richer Sounds - Plymouth

Reply from Richer Sounds - Plymouth
Ben was very knowledgeable about his job which made purchasing a new TV very easy. This is the first time I’ve purchased anything from richer sounds and it won’t be the last. Brilliant personalised experience which you can’t get with bigger chains like Curry’s but most of all they know what there talking about. The price point was cheaper than any where else. Many thanks 🙏

Reply from Richer Sounds - Plymouth
I had great customer service from your employees, very polite knew everything about the product did not push more expensive items, I ended up getting a radio as well as a new TV becouse of the great service and products

Reply from Richer Sounds - Plymouth
The staff at the Plymouth store were simply A1 Nothing was to much trouble

Reply from Richer Sounds - Plymouth
Great advice and help from Jamie at the Plymouth Branch. Purchased an Eversolo DMP A8, which is a great machine but fiddly to set up. Jamie was a great help in sorting things out.

Reply from Richer Sounds - Plymouth
Honest candid advice with no attempts to upsell to items that were more expensive, staff were exemplary

Reply from Richer Sounds - Plymouth
All went swimmingly by mail order. My amplifier came within a few days, and is performing well.
Thank you Jamie

Reply from Richer Sounds - Plymouth
I visited the Plymouth store on a Tuesday where Jamie gave me a lot of help in choosing the right tv. The following day I phoned the store and ordered via Josh.
Despite not paying for express delivery the set was delivered on the Thursday.
This is the second tv I have purchased from the Plymouth store recently and on both occasions I have had brilliant service. I really appreciate being able to speak to someone knowledgeable face to face.
Thank you

Reply from Richer Sounds - Plymouth
Ordered some new decks 1210’s mk7’s and they got delivered early the next day!
Got a bit of discount too.
Well happy

Reply from Richer Sounds - Plymouth
I try to buy from Richer Sounds if I can, but I thought that I would have to get from another retailer. I wanted a new 55 inch Samsung TV, but it was cheaper elsewhere. I rang the Plymouth shop and spoke to Ben who came up with a lower price so I quickly said yes. TV delivered a few days later and I'm very pleased with it. Thank you Ben!

Reply from Richer Sounds - Plymouth
Staff were all knowledgeable and listened to customer requirements before giving recommendations
Parking close to shop was essential

Reply from Richer Sounds - Plymouth
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