We purchased our last TV back in 2017 from Richer Sounds in Reigate, and we had such a great experience that we decided to go back there this year (2026) to get a replacement. I'm pleased to report th... See more
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Assistant was very helpful-helped me understand what i needed(i'm 74). didn't push the most expensive thing in the shop and i am very happy with my purchase-Essentials Stream Connect Music Streamer
Company replied
Everyone in here is so lovely and helpful with amazing knowledge of all their products. I purchased a new TV and they made it super easy and even took my old broken one for recycling.
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I can only say that Omar went beyond the extra mile to find what we wanted. Having his sound studio scattered with speakers nothing was too much trouble We found the perfect ones that work for us.
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
51 Bell Street, RH2 7AQ, Reigate, United Kingdom
- 0333 900 0081
4.9
Excellent
2K reviews
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Reply from Richer Sounds - Reigate
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent friendly staff
Excellent friendly staff. Very knowledgeable and happy to humour my Richer Sounds trip down memory lane.
March 22, 2026
Reply from Richer Sounds - Reigate
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Reigate
Thank you for your wonderful feedback
Great expert advice given
Great expert advice given. Especially needed when purchasing that important piece of kit for your music system… really pleased with our new streamer and amp
March 18, 2026
Reply from Richer Sounds - Reigate
Thanks for your 5 star review, we look forward to seeing you again next time
We popped into the shop in Reigate
We popped into the shop in Reigate. Staff were really informative and helpful.
March 19, 2026
Reply from Richer Sounds - Reigate
Thank you for your wonderful feedback
Clear friendly guidance from staff…
Clear friendly guidance from staff -good value for money.
March 16, 2026
Reply from Richer Sounds - Reigate
Thank you for your 5 star review!
Very knowledgable and help from Richard…
Very knowledgable and help from Richard at the Reigate store
March 12, 2026
Reply from Richer Sounds - Reigate
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
The people and the availability of what…
The people and the availability of what we wanted
March 12, 2026
Reply from Richer Sounds - Reigate
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Reigate
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Audiolab 6000a mkll
Got a great deal on a Marantz amp but I did not do enough research on size did not fit in my cabinet 😔 so needed an amp with less depth richer sounds Reigate were fantastic and understanding and made the exchange. The Audiolab 6000a is just spectacular in every way and good price.
March 11, 2026
Reply from Richer Sounds - Reigate
Thanks for your 5 star review, we look forward to seeing you again next time
Cambridge evo one
I went into the Reigate store, your colleagues talked me through the options, then demonstrated the different products. It was really helpful. It's good to talk to people who are enthusiasts for the thing they're selling. I then bought it online from you as I ran out of time over the weekend to buy it in store.
March 9, 2026
Reply from Richer Sounds - Reigate
Thank you for your 5 star review, it’s lovely to read your comments.
Reigate store were brilliant
Reigate store were brilliant, super service, great knowledge and friendly staff. Ollie made the purchase easy. Also price brilliant, cheaper than other competitors by a far margin.
March 7, 2026
Reply from Richer Sounds - Reigate
Thanks for your great feedback and for supporting local business.
Helpful and friendly Staff in store and…
Helpful and friendly Staff in store and on the phone
Everything went as smoothly as I could have hoped for
December 18, 2025
Reply from Richer Sounds - Reigate
Thanks for your great feedback and for supporting local business.
Knowledgeable and helpful staff
Went for advice, got it, they recommended a good product (projector) and although they didn't have one in store it was delivered FOC to my home next day. Couldn't ask for more. Knowledgeable and helpful staff, very happy.
March 5, 2026
Reply from Richer Sounds - Reigate
Thank you for your 5 star review, it’s lovely to read your comments.
Knowledgable helpful staff
Knowledgable helpful staff, great products at a great price. I already knew what I wanted, LG OLED TV and SONOS soundbar, having visited in store. I did wait for the price to settle, then one phone call and my purchase was complete! Great service, thank you to the guys at Reigate! Recommend.
March 3, 2026
Reply from Richer Sounds - Reigate
Thank you for your wonderful feedback
Very helpful staff at reigate
March 3, 2026
Reply from Richer Sounds - Reigate
Thanks for your great feedback and for supporting local business.
Doing everything right
Doing everything right, year on year.
Service, advice, price, delivery, all excellent -what more could I wont!
March 2, 2026
Reply from Richer Sounds - Reigate
Thank you for your 5 star review, it’s lovely to read your comments.
Excellent service
Excellent service, I had a few issues with the tv and they were more than happy to help resolve the issue and offer a refund / exchange despite it passing the usual 14 days of purchase. Always have used RS, always will
February 28, 2026
Reply from Richer Sounds - Reigate
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Reigate
Thank you for your 5 star review!
Nice to talk to someone who was very…
Nice to talk to someone who was very knowledgeable about tv’s
February 24, 2026
Reply from Richer Sounds - Reigate
Thank you for your wonderful feedback
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