As always the team at Reigate branch were most helpful and friendly when I made my purchase which made my visit an enjoyable experience. The manager always has time to talk about product in general,... See more
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The salesman, Mark, clearly knew his work and quickly and expertly assessed my special needs as a visually-impaired and deaf customer. His recommendation, and the fact I was allowed to experience his... See more
Company replied
Purchased a TV and Soundbar from them (again) recently. As always the service was top notch, great advice, no pressure environment, and an actual shop you can look at things in! Cannot recommend the... See more
Company replied
The entire team at Reigate Richer Sounds are amazing. Ian the manager was very patient and helpful in specking out my system. Richard was then brilliant when it came to making the sale. Ollie helped... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
51 Bell Street, RH2 7AQ, Reigate, United Kingdom
- 0333 900 0081
4.9
Excellent
1K reviews
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Everyone was incredible helpful and…
Everyone was incredible helpful and friendly as we were a bit needy when setting up the audio system at home
May 9, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I always turn to Richer Sounds for a quality and competitive service
As always the team at Reigate branch were most helpful and friendly when I made my purchase which made my visit an enjoyable experience. The manager always has time to talk about product in general, to pass on technical information and keen to demonstrate the new demo room installation. The projector I purchased was very competitively priced and the six year warranty a real bonus which makes me come back time after time.
May 6, 2026
Reply from Richer Sounds - Reigate
Thank you for your 5 star review!
It was easy to order with helpful staff…
It was easy to order with helpful staff and the delivery team were excellent.
May 7, 2026
Reply from Richer Sounds - Reigate
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Knowledgeable and helpful
The guys in Reigate are always extremely knowledgeable and helpful. The price is always very competitive too.
April 30, 2026
Reply from Richer Sounds - Reigate
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent service
The salesman, Mark, clearly knew his work and quickly and expertly assessed my special needs as a visually-impaired and deaf customer. His recommendation, and the fact I was allowed to experience his selection for several minutes, proved correct and very helpful. I found the experience very reassuring, and the product recommended has proved ideal. I would certainly shop with you again. Roy
April 29, 2026
Reply from Richer Sounds - Reigate
Thank you for taking the time such a great review and for the very kind comments about Mark, I'm so pleased to read that he was able to reassuringly help recommend what has turned out to be the right product for your specific needs, and will of course pass your feedback to him directly.
I did note that the review score was a one star and judging by the positive nature of your comments felt this may be an accidental oversight. Of course if there are aspects of the service you feel we could improve, I would be most keen to hear more, and you can contact me via the below address should you need to..
seniorcomplaintsteam@richersounds.com
Many thanks for your custom.
Tom Griffiths
Head of Customer Experience
Richer Sounds
Easily ordered on-line
Easily ordered on-line, informed when it would be delivered to shop and then informed when ready to pick up.
April 27, 2026
Reply from Richer Sounds - Reigate
Thank you for your 5 star review!
Great service from Adrian who quickly…
Great service from Adrian who quickly identified the best turntable for me. Great price too.
April 25, 2026
Reply from Richer Sounds - Reigate
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Super helpful team
Super helpful team. Great advice to help me to choose the right TV and mount - thank you Adrian particularly. And excellent super-professional installation by Darren. Very happy. Great service. Great prices.
April 22, 2026
Reply from Richer Sounds - Reigate
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Super friendly staff and efficient
Super friendly staff and efficient, speedy delivery.
April 14, 2026
Reply from Richer Sounds - Reigate
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Reigate
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Good advice from John
Good advice from John, the excellent installation service from Darren
April 18, 2026
Reply from Richer Sounds - Reigate
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great Team at Reigate…
The entire team at Reigate Richer Sounds are amazing. Ian the manager was very patient and helpful in specking out my system. Richard was then brilliant when it came to making the sale. Ollie helped with all the loading when the equipment arrived and Paul did a great job with the cabling. I had a problem with one of the items and Paul sorted it all out and got me a replacement the next day. All in all, great all round service, including the support needed with a problem. I couldn’t recommend them more!!!
(Also gave me the best recommendation for a local sausage role - thank you my friend)
April 9, 2026
Reply from Richer Sounds - Reigate
Thank you for your 5 star review, it’s lovely to read your comments.
Best place to buy a TV these days
Purchased a TV and Soundbar from them (again) recently. As always the service was top notch, great advice, no pressure environment, and an actual shop you can look at things in! Cannot recommend them enough
April 17, 2026
Reply from Richer Sounds - Reigate
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Good advice from knowledgeable staff…
Good advice from knowledgeable staff without being put under any pressure to buy a particular device. And of course your 6 year free warranty. Great service all round.
Five stars!!!
April 14, 2026
Reply from Richer Sounds - Reigate
Thanks for your great feedback and for supporting local business.
Wouldn't go anywhere else.
Lovely people and a great experience buying our fabulous new equipment. So pleased with it.
Many thanks
April 9, 2026
Reply from Richer Sounds - Reigate
Thank you for your 5 star review!
Rang for advice and everything was…
Rang for advice and everything was explained perfectly. Ordered over the phone and delivered as promised the next day.
April 9, 2026
Reply from Richer Sounds - Reigate
Thank you for your 5 star review!
Great Service & Helpful advice
Great succinct advice, geared to my price point. And the product was in store
April 4, 2026
Reply from Richer Sounds - Reigate
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Samsung tv
John the gentleman who served me was very knowledgeable and answered all my questions in a way that I could understand
April 6, 2026
Reply from Richer Sounds - Reigate
Thanks for your great feedback and for supporting local business.
Helpful and friendly assistant
Helpful and friendly assistant, item delivered in a couple of days (very good considering item was ordered on a bank holiday).
April 6, 2026
Reply from Richer Sounds - Reigate
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
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