Always a pleasure dealing with Richer Sounds. Knowledgeable, helpful and reliable as always. Big thanks to Sam at Solihull who has helped me many times over the years with several purchases and always... See more
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See what reviewers are saying
TV I purchases last year developed a fault that the manufacturer couldn't fix. Liaised with the team at RS Solihull and they walked me through my options regarding a replacement. The Replacement TV ha... See more
Company replied
I kept delaying a decision on buying a new Roberts DAB radio, thinking I wanted to buy it instore. I finally just called the RS telesales line. I spoke to Carl and had a good chat about what I n... See more
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I got a quick response when my tv broke down but because of the fantastic warranty they provide I was fgiven a great credit I could put towards a newer model and I'm so happy with my set up I'd like t... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
9 Station Road, B91 3TG, Solihull, United Kingdom
- 0333 900 0090
4.9
Excellent
2K reviews
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polite and profesional
so I popped out for a trip to solihull with my wife to get out the house and as we were walking up the high street I happened to notice the store and saw the
Technics SL 1500 C in the window and went in for a look at it
originally I had no intention of spending the £899 on a turntable at all but I got into a conversation with Samuel who after attaining my potential budget had offered me an Audio Technica version and a nice one too at a budget price along with speakers at the price of the Technics turntable .
Never once did he try to push the sale for either product and gave some great professional advice along with a written quote for me to think over
so after a coffee I went back and yes purchased the SL1500 C with the Cambridge LR S blue speakers with it, way more than I had planned on spending today but I was really happy with the service professionalism and general chat and the next day delivery. Thank you Sam for a great experience can't wait to drop the needle on some Pink Floyd and Ozzy vinyl again, i will definitely be back for more gear to grow my set up again. definitely a store to visit just for all your Audio Visual needs or just a look ... oh and also picked up a copy of AC/DC Back in Black gold vinyl and Ozzy Osbourne Blizzard of Ozz which I was after as a back up to my originals so all in all a great day once again thank you fora great experience
June 16, 2026
Unprompted review
Reply from Richer Sounds - Solihul
Thanks for your kind review, we look forward to your next visit.
Great Value and personal service
Tom was very Knowledgeable and a great help. All went very smoothly with quick delivery and a great price. LOL sounds like a made up review but it's true.
June 9, 2026
Reply from Richer Sounds - Solihul
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
A very smooth purchase from a great…
A very smooth purchase from a great bunch of guys.
Ordered online and picked up my TV from the branch. Upon phone/email contact with the branch the sales assistants were very knowledgeable and helpful. Definitely recommend them to anybody.
The only confusion can occur is the parking for the pickup however they will guide you as to where to park.
June 8, 2026
Reply from Richer Sounds - Solihul
Thanks for your kind review, we look forward to your next visit.
Solihull branch
Solihull branch
Great service and knowledgeable service.
Staff here know their stuff
June 7, 2026
Reply from Richer Sounds - Solihul
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Helpful
I was having difficulty ordering online. I spoke to customer services and it was sorted out fast. Order was received quickly.
June 3, 2026
Reply from Richer Sounds - Solihul
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Solihul
Thank you for your 5 star review, it’s lovely to read your comments.
Great deal for my new LG6 with a top sound bar system in the deal. Very happy.
Very good advice and a great deal.
June 4, 2026
Reply from Richer Sounds - Solihul
Thanks for your feedback, great to read you were happy with our service.
Great service as usual from the Solihull store team
I went into the Solihull store and asked the staff for advice on choosing the best TV for a given budget.
The advice was great (even though I changed my mind on budget and screen size halfway through) and I'm very happy with my choice (CelloQ50UK9000)
Free delivery took 2 just days, the TV is superb and there's a 7-year warranty to boot. Awesome
June 1, 2026
Reply from Richer Sounds - Solihul
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Solihul
Thanks for your kind review, we look forward to your next visit.
Meze 105AER headphones
I had identified the Meze 105AER as a pair of headphones that I may buy. When I saw the price reduction, I decided to buy them. I have not been disappointed, they sound as good as I hoped.
May 29, 2026
Reply from Richer Sounds - Solihul
Thank you for your 5 star review, it’s lovely to read your comments.
FOR MANY YEARS WE only deal WTH RICHER…
FOR MANY YEARS WE only deal WTH RICHER SOUNDsTHEY GIIVE UNFAILING BACK UP AND SERVICE
Also they know what they are talking about
May 29, 2026
Reply from Richer Sounds - Solihul
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Solihul
Thank you for your 5 star review, it’s lovely to read your comments.
Really easy to deal with
Really easy to deal with, nice guy on the phone, very knowledgeable and helpful.
May 27, 2026
Reply from Richer Sounds - Solihul
Thanks for your feedback, great to read you were happy with our service.
Richer sounds - Sam
We came in to Richer sounds this evening looking to order a TV. We did come in a little bit later on in the day and we wanted finance. Another staff member explained that finance would take a few hours and as they were closing soon, we wouldn't be able to take deposits and move forward. Sam was lovely and explained that they close at 5pm and that we still had around 10 minutes. A few minutes later our finance was approved and Sam waited patiently and took us through all the rest to confirm our finance agreement take our deposit. Sam was INCREDIBLY patient and helped us through the whole process. Thank you Sam for staying behind after your finishing time and helping us to secure our incredible new TV.
WOULD 100% RECOMMEND SAM!!
Brilliant customer service. He went above and beyond. Thank you Sam!
June 2, 2026
Unprompted review
Reply from Richer Sounds - Solihul
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Solihul
Thanks for your great feedback and for supporting local business.
Buying a tv
Fabulous from going into the Shop staff were exceptional, very helpful and polite, delivery men, contacted us to let us know they will be with us in half an hour from start to delivery really pleased with the service that was provided 
June 2, 2026
Unprompted review
Reply from Richer Sounds - Solihul
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - Solihul
Thank you for your wonderful feedback
Very pleased
Order was placed late on a Friday afternoon and I was very impressed by being told it was out for delivery on the Monday. Unfortunately the courier couldn't find the address (not an easy task), however, Richer Sounds were in contact very quickly and took further details and a map. Delivery was successfully made the next day.
Full marks to Richer Sounds for customer service.
May 22, 2026
Reply from Richer Sounds - Solihul
Thank you for your wonderful feedback
Reply from Richer Sounds - Solihul
Thanks for your 5 star review, we look forward to seeing you again next time
FANTASTIC EXPERIENCE AT RICHER SOUNDS
Richer Sounds Solihull, what a great experience we had purchasing our equipment. We didn't know too much about how things worked concerning amplifiers, speakers and turntables. Marcus showed us the way. Nothing was too much trouble for him, even calling him from home with questions about our stuff, he was there. The equipment we bought from Richer Sounds was better than anything we had bought in the past. Great looking sleek speakers with a fantastic sound and great bass. All in all....fantastic. Keep up the good work Richer Sounds Solihull 😀
May 2, 2026
Reply from Richer Sounds - Solihul
Thanks for your 5 star review, we look forward to seeing you again next time
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