Richer Sounds - Swiss Cottage Reviews 

I called Richer Sounds' telesales line to ask about a product that wasn't available for online purchase. I spoke with Ollie in the Swiss Cottage branch who was incredibly helpful and a pleasure to speak with. Ollie patiently looked into the product and then was able to ensure that I received the best value for money possible on the purchase. The entire process from initial call to receipt of the product was straight-forward, clearly communicated, and professional.

The service was absolutely outstanding. The knowledge of the sales staff was beyond anything I’ve experienced and their patience with us, as complete novices to the technology and product offerings, was incredible.

Very helpful with 6year warranty. Best price I could find and checked I was happy a little while after purchase.

The whole experience was very positive. Oli and Philip were very knowledgeable and helpful and the demo of the Cambridge Audio CXN 100 was totally un pressurised. And unbiased. They listened to what I was looking for and this formed the basis of our interaction.

As a novice to the 'Sonos idea' I spoke to Filip the store manager. He was very knowledgable, and above all I felt reassured that he was genuinely giving me good advice and not trying to sell me all and sundry! I agreed my purchase and without any holding deposit, a week later I popped into the store. My items were ready for collection and Filip re-assured me that the prices were competitive, taking into account the special offers. This experience was very much different to the one I had at another store, where they lacked politeness, and knowledge of the items they were selling, and had to walk away! Filip, from the onset had the right attitude, manners and experience which any buyer would look for when purchasing expensive equipment. Filip, earned his five stars!

Made to feel very special. Demonstration was arranged and the staff were very helpful.

Very friendly, efficient service

Great customer service throughout

Both the staff were helpful and sorted out my Leads for the speakers very friendly too any question i ask regarding Dvd players or cd players they answered my questions. I will be going back to same store again. Great Retail experience. I thank both the staff. O

Quick result on repair to my amplifier. Good communication for the pick up and drop off to the repairers.

Excellent customer service. Staff really friendly and helpful. Richer Sounds keeping the bricks and mortar shopping experience alive - let's hope it lasts!

Great service thanks to Ollie at the Swiss Cottage shop.

helpful advice, efficient and friendly service.

Warm welcome. Great advice and reassurance. Prompt delivery and an amazing installer!

Person I spoke to was very knowledgeable and understood exactly what I was trying to achieve.

HELPFUL AND FRIENDLY WELL INFORMED ADVICE FROM PAUL, WHICH I ACTED UPON; I WAS PLEASANTLY SURPRISED WHEN THE BUNDLE OF GOODS WHICH I'D BOUGHT WERE ALL DELIVERED THE VERY NEXT DAY.
THANK YOU !

Great customer service, store manger were very helpful and polite.

First the price was great delivery was on time the Ortofon 2m Blue cartridge after fitting met all my expectations