Really pleased with the service and price. The customer services agent (John) was very helpful. The length of guarantee for the TV is far better than the company I normally buy from. In addition, th... See more
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Ive used Richer Sounds for many years bought multiple items and never been let down by them. Customer service are easy to get hold of and all of my emails have been responded to in a timely manner. W... See more
Company replied
Superb Speakers and a great purchase made all the easier by the sales assistant whose name I forget. My sincere thanks to him. This purchase replaces a pair of speakers that are over ten years old and... See more
Company replied
Very helpful and willing to deal. I initially visited a shop but it seems they could not be bothered if i i purchased anything or not, telesales couldn't be more helpful.
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
3 Stainburn Rd, Openshaw, M11 2DN, Manchester, United Kingdom
- 0333 900 0093
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Product knowledge
Product knowledge, Price, Service, Delivery and Patience on phone calls.
Highly Recommend.
Really pleased with the service and…
Really pleased with the service and price. The customer services agent (John) was very helpful.
The length of guarantee for the TV is far better than the company I normally buy from. In addition, there was no extra charge for delivery. So far, all of the products are working exceptionally well.
Very helpful and willing to deal
Very helpful and willing to deal. I initially visited a shop but it seems they could not be bothered if i i purchased anything or not, telesales couldn't be more helpful.
May use AI-assist with repliesRead more
Ordered by phone
Ordered by phone. Polite, helpful and knowledgeable service. Order arrived quickly and seems to be operating fine. 5 year warranty impressive.

Reply from Richer Sounds - Telesales
The gentleman I spoke to was very…
The gentleman I spoke to was very helpful, and the good arrived the following day.

Reply from Richer Sounds - Telesales
As usual great service and advice and…
As usual great service and advice and great value. Purchased many items from richer sounds and have never been disappointed

Reply from Richer Sounds - Telesales
Helpful staff and quick delivery
Spoke to Jeff in the telesales team and he was great. I got exactly what I wanted, and even though they said delivery was 3-5 days on my headphones they were in my hands less than 24 hours later, I can't say better than that!

Reply from Richer Sounds - Telesales
Purchasing a tv and related item was…
Purchasing a tv and related item was very easy
Simple and quick The entire process of buying and delivering was prompt I will trust Richer Sounds for my future purchases and would highly recommend to all prospective customers

Reply from Richer Sounds - Telesales
Knowledgeable staff friendly and easy…
Knowledgeable staff friendly and easy transportation.
Great delivery

Reply from Richer Sounds - Telesales
Great range, great prices. Excellent customer service.
Ive used Richer Sounds for many years bought multiple items and never been let down by them. Customer service are easy to get hold of and all of my emails have been responded to in a timely manner. Website is easy to navigate and finding the perfect product has never been to complicated. Withbthe added bonuses i got my new tv at the best price i could find online and deluvery was fast and well communicated. Will happily use for future purchases.

Reply from Richer Sounds - Telesales

Reply from Richer Sounds - Telesales
Jeff was very helpful and gave me a…
Jeff was very helpful and gave me a great price match with a discount too.

Reply from Richer Sounds - Telesales
Superb Speakers and a great purchase…
Superb Speakers and a great purchase made all the easier by the sales assistant whose name I forget. My sincere thanks to him. This purchase replaces a pair of speakers that are over ten years old and were originally purchased from your Prestwich store by my late father, who had been served by Adrian, who always enquired as to my father's welfare, something that I will not forget in a hurry.

Reply from Richer Sounds - Telesales
LG TV LG43QNED71B6B - Richer Sounds
I ordered my LG TV LG43QNED71B6B from Richer Sounds using their telephone order line due to having a voucher to use. The sales person was very helpful and made the ordering process seamless.
The TV is very good with a good viewing angle and good sound considering we are not using a soundbar. It also comes with a 6 year guarantee.
In my opinion Richer Sounds are the only company to purchase a TV from.

Reply from Richer Sounds - Telesales
Excellent customer service
Excellent customer service, friendly and knowledgable staff.
Really refreshing to deal with a company that hasn’t outsourced their customer service to another country and doesn’t use convoluted robot phone menus.

Reply from Richer Sounds - Telesales

Reply from Richer Sounds - Telesales
Really helpful with a phone order
Really helpful with a phone order
, very knowledgeable staff. Very quick delivery too!

Reply from Richer Sounds - Telesales
Overall very friendly and professional. Thank you.
Telesales rep was very firendly and helpful. Fast delivery with lots of info.
Overall very friendly and professional. Thank you.

Reply from Richer Sounds - Telesales
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