Really pleased with the service and price. The customer services agent (John) was very helpful. The length of guarantee for the TV is far better than the company I normally buy from. In addition, th... See more
Company replied
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See what reviewers are saying
Ive used Richer Sounds for many years bought multiple items and never been let down by them. Customer service are easy to get hold of and all of my emails have been responded to in a timely manner. W... See more
Company replied
Superb Speakers and a great purchase made all the easier by the sales assistant whose name I forget. My sincere thanks to him. This purchase replaces a pair of speakers that are over ten years old and... See more
Company replied
Very helpful and willing to deal. I initially visited a shop but it seems they could not be bothered if i i purchased anything or not, telesales couldn't be more helpful.
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
3 Stainburn Rd, Openshaw, M11 2DN, Manchester, United Kingdom
- 0333 900 0093
4.9
Excellent
7K reviews
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Slick process buying over the phone…
Slick process buying over the phone with next day delivery by a two man team.
Really pleased with the product and the service, keep up the good work !
May 14, 2026
Reply from Richer Sounds - Telesales
Thank you for your 5 star review, it’s lovely to read your comments.
Great experience and interaction with Telesales
I had to deal with Richer Sounds Telesales to arrange a purchase because I live in a remote part of the UK. I spoke with John who was very professional and who sorted everything out for me. The Naim product arrived within 3 days which given the destination was amazing. I will definitely be using Richer Sounds again.
May 13, 2026
Reply from Richer Sounds - Telesales
Thanks for your kind review, we look forward to your next visit.
Ordered a Hisense 32in freely TV after…
Ordered a Hisense 32in freely TV after a little research, called the sales line and spoke with a friendly sale member who price matched another store and then gave me an extra 10% TV arrived the next day and it couldn’t have been any easier to purchase a TV. Thank you very much to your friendly sales.
May 11, 2026
Reply from Richer Sounds - Telesales
Thank you for your wonderful feedback
Product arrived safely and we like it
Product arrived safely and we like it. But it would be good to know why we cannot order it online but have to go through a convoluted albeit very polite process to make the order.
May 11, 2026
Reply from Richer Sounds - Telesales
Thank you for your feedback, I was glad to read that the new unit you ordered arrived ok and is as expected.
This specific line is a special order item only, whereon we place a direct request with the supplier, currently this can't be done via our site. I'm sorry if for any reason this caused inconvenience, and I will certainly review the process to see where improvements can be made.
Of course if you do need any further help from us feel free to get in touch via..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Item was accurately described and sales…
Item was accurately described and sales person was both helpful and knowledgeable,
May 11, 2026
Reply from Richer Sounds - Telesales
Thanks for your kind review, we look forward to your next visit.
Great experience
Great experience. I called and was offered advice before making my purchase. Delivery was speedy. Wpuld definitely recommend
May 11, 2026
Reply from Richer Sounds - Telesales
Thank you for your 5 star review!
One of the best
One of the best, I purchased a TV from Richer Sounds.
If ever you need it, hopefully not they have a great warranty on TVs and excellent customer support.
Wouldn't order a TV from anywhere else.
May 5, 2026
Reply from Richer Sounds - Telesales
Thanks for your great feedback and for supporting local business.
Lived up to expectations
Ordering was easy and delivery was arrange for the day I wanted. All staff were extremely helpful.
Really pleased with the products ordered.
May 6, 2026
Reply from Richer Sounds - Telesales
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
A fantastic experience from beginning to end.
A fantastic experience from beginning to end. The kind of old school service and care that is so hard to find today. Delivery flawless too. Buy from Richer Sounds with confidence.
May 8, 2026
Reply from Richer Sounds - Telesales
Thank you for your 5 star review!
Excellent all round.
May 8, 2026
Reply from Richer Sounds - Telesales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Telesales
Thanks for your 5 star review, we look forward to seeing you again next time
Website didn't edit "text instructions" from county box
Went around in circles whilst online as for some reason it did not accept my address. Quick phone call placed order and paid very efficiently. Very helpful staff. Next day delivery. Great price.
May 7, 2026
Reply from Richer Sounds - Telesales
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Telesales
Thanks for your feedback, great to read you were happy with our service.
John was brilliant telling me all I…
John was brilliant telling me all I needed to know before buying
May 5, 2026
Reply from Richer Sounds - Telesales
Thank you for your wonderful feedback
Price promised
Was able to negotiate price under the price promise. Great service and delivered the same time under free standard delivery as if I had paid for delivery ! Fantastic !
May 3, 2026
Reply from Richer Sounds - Telesales
Thank you for your 5 star review!
Buying a TV made simple
I spoke to a customer service representative over the phone to Richer Sounds and inquired about buying a new TV. They couldn't have been more helpful and answered all of my questions as well as reminding me about the deals they have on offer for that particular model.
Upon ordering the TV and scheduling a delivery, they kept me up to date with when and where to expect it. They were very friendly the entire way through and I am pleased with my purchase, especially the warranty.
My only suggestion would be to have the ability to recycle TVs be online, in addition to being phone and instore only. It seems odd that I can only request an existing TV to be recycled if I order it over the phone.
April 27, 2026
Reply from Richer Sounds - Telesales
Thank you for your wonderful feedback
Overall my experience was good
Overall my experience was good. However, I did not know how long my order would take to fulfil as it was placed with the manufacturer. So, an update of when I could expect it would have made my feedback 5 stars seeing you ask! The Teac 701T I received is excellent and it did arrive within a reasonable time.
May 1, 2026
Reply from Richer Sounds - Telesales
Thank you for your helpful feedback, and my apologies that the order process could have been better. I'm really pleased the unit arrived ok and that you are happy with it, and will of course review the update aspect of the experience to see how we can improve it.
Should you need any further assistance of course do get in touch..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Reply from Richer Sounds - Telesales
Thank you for your 5 star review, it’s lovely to read your comments.
Great Service and a Fantastic Deal!
I recently purchased an LG OLED TV from Richer Sounds and had a great experience. The whole process was smooth and professional. A special thanks to John from the telesales team, who helped me promptly and got me a really good deal. His support made everything quick and hassle-free. Highly recommend Richer Sounds for their great prices and excellent customer service!
April 29, 2026
Reply from Richer Sounds - Telesales
Thank you for your wonderful feedback
Unbelievable great level of customer…
Unbelievable great level of customer service not seen anywhere else . The guys there are absolutely brilliant . Service and price best you can find.
April 29, 2026
Reply from Richer Sounds - Telesales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
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