RIGHTIO Reviews 

13,966
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 419 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the polite staff members who arrive promptly, work cleanly, and complete repairs efficiently without unnecessary delays. People find the initial booking process straightforward and note that technicians explain everything clearly before starting the actual work. Some reviewers were not happy with the very high prices charged for relatively quick household fixes. Customers also mentioned experiencing serious difficulties reaching customer service when trying to follow up on unresolved problems or request detailed quotes. Additionally, a few people felt frustrated when appointments were significantly delayed or sometimes left completely unfulfilled without proper notice.

What people talk about most

Service

Customers consistently note ambiguous experiences with service. On one hand, many reviewers praise prompt... See more

Staff

Consumers find staff to be positive, helpful, and professional during visits. Many reviewers noted that the... See more

Price

Clients share negative opinions on price, reporting that services are very expensive and noting steep... See more

Customer communications

People report ambiguous experiences with contact, as opinions are heavily divided. Some customers praised the... See more

Customer service

Reviewers mention ambiguous feedback about customer_service, as experiences vary significantly. Some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The engineer that came, gave full prior information of his arrival time. He was very clear in what he was underteking and the results of all the tests he undertook. Very Professional and very clean wh... See more

Rated 4 out of 5 stars

Customer service is really good and staff are polite and thorough. Job was complete efficiently and quickly and have no complaints about the work. The only negative is it’s very expensive. I paid £300... See more

Rated 4 out of 5 stars

They are pretty dear, but the service is very good indeed. The Lewisham plumbers/engineers come when they say they will, come with the parts, get the work done within the quoted time and leave everyth... See more

Rated 5 out of 5 stars

Made contact with company. Very polite call handler. Explained l had a problem with the header tank that was dripping water from the overflow pipe plus there was a leak coming from the tank itself. I... See more


Company details

  1. Plumber
  2. Electrician
  3. Gas Installation Service
  4. Boiler and Heating Service
  5. Locksmith

Written by the company

We are a national company with the highest standards, and resources to deal with any problem, but because we have a network of engineers throughout the country we're always local and close by for our customers.


Contact info

3.4

Average

TrustScore 3.5 out of 5

14K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 28% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.4

All reviews

(13,966)

412 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Major issue after boiler service

Visit from Wajid to service our boiler seemed to be ok but 2 days later, due to lack of hot water, I discovered all water flow from boiler had been cut-off. This was due to water stops either side of the magnetic filter being left closed.
My attempt's to contact Rightio for 6 days since have resulted in no response whatsoever.

July 14, 2026
Unprompted review
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Rated 5 out of 5 stars

Very good service…

My electrician was on time and kept me fully informed re his arrival
He took care in my home and worked systematically to find a fault an a complex wiring system. He made sure he had fixed the problem and the price charged was fair. Would reccomend.

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Disconnected overflow pipe.

Although the repair to a disconnected overflow pipe from my sink and washing machine was a fsirly simple matter it was something that I couldn't deal with myself and was causing much inconvvrnience. The repair was done and extra clips added to make sure the pipe remains secure. The plumber was very polite and efficient in his work.

July 13, 2026
Unprompted review
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Rated 5 out of 5 stars

Great service

Great service. Fast response and repairs carried out quickly and professionally. Would definitely recommend

June 13, 2026
Unprompted review
Rated 5 out of 5 stars

mending my shower

After contacting them a man arrived at the right date and time. He quickly sorted the problem and he was polite kind, patient with an old lady, efficient and I appreciated that.

July 3, 2026
Unprompted review
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Rated 1 out of 5 stars

DO NOT USE THIS COMPANY!!

DO NOT USE THIS COMPANY!!! Requested a callout to fix a leak, plumber turned up and looked at it for 10 mins then I was charged £400 and he didn’t even do anything. Left the house and I still had a leak. They take your card details up front and charge you whatever they want. Plumber lied about how long he was there when I have evidence he left after 15 mins. Have tried numerous times to get my money back but nobody cares or calls me back. Disgusting company. I would call this daylight robbery!!! Disgraceful!!!!!

April 15, 2026
Unprompted review
RIGHTIO logo

Reply from RIGHTIO

H Chris,

Thank you for taking the time to share your feedback. We are sorry to read that you have been left feeling so dissatisfied following your experience with us.

We appreciate how frustrating it must be to feel that the service you received did not meet your expectations, particularly where concerns have been raised about the work carried out, the charges applied and your attempts to resolve the matter.

Unfortunately, we have been unable to identify the job associated with your review from the information provided. We would welcome the opportunity to investigate your concerns fully, so please contact us directly on 08082081009 with your name, postcode or job reference, and a member of our team will review the matter in detail and discuss it with you.

We take all customer feedback seriously and would appreciate the opportunity to look into what has happened.

Rated 5 out of 5 stars

Very professional

Very professional, explained costs up front & monitoring of hourly rate. Notified when plumber was on way, & job completed quickly.
2 part job, to remove radiator for increased access for buiders to rear of house ; which will follow up for refitting

June 26, 2026
Unprompted review
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Rated 5 out of 5 stars

Replacement Power Shower

The Engineer worked diligently to fit a replacement power shower to minimise the time spent on the job.
I was very satisfied with the way it went.

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

EXCELLENT JOB…

You were quick to contact us and offered what I thought was a fair price to come out and sort out our leaking outside tap. The engineer quickly indentified that a new tap was required which he fitted inside the minimum call out hour. Very pleased with the whole process and would certainly contact you for any future plumbing jobs

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

Shower Replacement

Quick response.
Work done efficiently and quickly.
The plumber was courteous and helpful and explained what he was doing and gave us options.
The plumber cleared up after the work was done.

June 3, 2026
Unprompted review
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Rated 1 out of 5 stars

£550 for a simple kitchen tap replacement!!!

The job was a simple kitchen tap replacement. £120 for the first hours work and then the price increases incrementally. 1 hour 20 minutes later and a bill for £550, my mum's new kitchen tap was installed! This company preys on people who they know possibly don't have another option, or know any other trades people. Daylight robbery and avoid them at all cost, because it will be a massive cost if you don't.

June 17, 2026
Unprompted review

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