RingCentral Reviews 

Dishonest and Deceitful Company! Sales Agents can’t answer simple questions honestly! Annual Plans ( when cancelled) do not return the unused prepaid paid! Not stated anywhere on the website! Stay away from these scammers!

Run away!! Ring Central is the WORST phone system. And their support staff are terrible. Switching to Google Voice as soon as they release us from their "contract".

I was not surprised to see the overall rating is under 2 stars. I was unable to connect to solve a problem bc the crappy system doesn't work!! Press 1 for this, 2 for that, etc...nothing works. Press all the numbers you want, your stuck. I tried again on a different number was on hold then just disconnected. On top of that, the reason I need to speak with some is - IT DOENS'T WORK RIGHT!!! I was told ALL apps would ring at the same time. Wrong. Cell phones are on a delay and should ring at the same with as anyone else on the app. At least that's what they say when they sell it. Terrible service, not resolve, no one to contact, I've put in multiple tickets for this and nothing is done the problem remains. Shit product and service.

Terrible service, they lock you in for 3 yrs with no ability to change besides a 30day window during the renewal period. Scam.

We used them for over 10 years but the service wasn't what we needed. When we switched over to a new service they would not cancel the account as they used an auto-renewal clause to make people stay, but good luck getting your contract from them.

Billing Issues

You can't ever talk to anyone who can handle any billing issue. We put in a cancellation request well before our annual renewal. Got confirmation on the phone. I emailed my SMB account representative and she confirmed we our account would cancel and we would not be renewed.

The account was renewed and we were charged on a Saturday night. I call Sunday and no one can do anything.

A company of this size should have more transparent cancellation processes.

Trustpilot won't let me give zero stars, otherwise I would ,one star is only here because it's the minimum.

Given two business numbers that turned out to be mislisted elsewhere, so ~90% of our calls are people looking for a completely different company. A year of this.

Raised it with support, was promised a callback from a "local manager" with a replacement number. Chased it repeatedly. Still nothing. This is meant to be a professional telecoms provider and we can't get a basic number issue fixed after a year and multiple follow-ups.

If you need numbers that actually work and support that actually calls back, look elsewhere.

Very frustrating to deal with. They overcharged me two months ago. I let them know two months ago. They did nothing about it and continued to charge the high wrong amount. I asked for a credit, they said I must pay the full bill and they promised to remove the fee and refund me to overcharge. Now a month later, a new bill with the same higher amount was issued and now they want me to pay the higher charge first before I get the refund. Quite frustrating. I would like to give them a .5 rating but that is not possible.

DO NOT USE THIS SERVICE. It is impossible to cancel. This company is in violation of the FTC "click to cancel" laws. I first tried to cancel via their online chat. I was told it was cancelled, then charged for another month less than a week later. I just got off the phone with them and was told "my cancellation has been submitted for review." WTF? What is there to review. I want to cancel. That's all they need to know

*Updated: You see the response from Ring. This is what they did last time too. Talked to them, same thing....I'm paying them $150/month because they "can't" cancel my account even though they were dishonest about their services. I just want to make sure anyone considering using them knows that when you see their response about wanting to resolve this, they have no intention of doing it.

Back again. I cannot warn people enough about this company. Once you give them your card, prepare to pay them for the rest of your life. I signed up because I needed a business phone line, spent an hour on the phone with the rep who ASSURED me they provided the service I needed and they do not. I now pay for another service that actually works the way I need it to and continue to be billed $149.05 per month. They won't let me out of the contract. They actually refunded me in June & July but then continued to draft funds in August & September and just sent me the bill for October. I have read in multiple places that they auto-renew so as ridiculous as it is, it looks like I'm going to have to get an attorney involved. The cost of attorney fees and the time to fight this is going to cost even more and it's such a waste. I hope you read this before you sign up.

Terrible customer service, don't get refunds, predatory practices all around. Good competitors are popping up, so don't need to use RingCentral.

Horrible experience!!!
Do not use this company

Our small business set up RingCentral 3 years ago and signed a 2 year contract. It was set up by one of the employees. However, we never got around using it, and 3 years later, now I called to cancel the service thinking we fulfilled the 2 years.
They had me wait on the phone for 20 mins, and then proceeded to tell me I can't cancel at this time, because it automatically renewed another 2 years and will have to continue to 2027!
They never mentioned that in the proposal.
It just seems like a bad business dealing to have any business sign a 2 year contract and 2 year renewal without any notice. Especially small businesses. Small businesses can come and go, and every penny counts.
Would have been nice to be notified of upcoming renewal and mentioned the renewal condition.

Very disappointed with RingCentral and the way my account was handled.

In the third week of July 2026, I contacted RingCentral to remove unused lines and messaging from my account. I was told I would receive a new agreement within four weeks, with August 18 mentioned as the expected date. I waited, but nothing came.

On September 9, I called again and spoke with John Jewel Magday. After a 1.5-hour conversation, I was told that my account was now under another 2-year contract, even though I had already completed my previous 2-year commitment and was simply trying to make changes to my account.

The way John spoke to me and handled the situation was extremely disappointing and unprofessional. I eventually said I no longer wanted to do business with RingCentral and asked for cancellation information, even saying I was willing to pay the applicable penalty. I still did not receive the cancellation information.

RingCentral management: Is this really how you train your representatives to deal with customers? Why was I not clearly notified about another 2-year commitment? Why was I told in July that I would receive a new agreement?

I am asking management to review my account and this call and contact me with a proper explanation and resolution. I am happy to provide my account details privately.

The company decided to increase my prices, after only a few months into my 3 year contract. Yes - I signed a 3 year contract but they will NOT respect it. According to them, they can increase prices whenever they want, regardless of the contract that a client signs. What's the point of a contract then? , they reply just to have you for 3 years, but they will NOT respect the monthly cost. Trying to take care of this matter has been a nightmare, one representative to another, they wont take your calls, and they only will tell you "cost is gonna go up" . Terrible customer service

Ring central software is messy and a tangled mess. Also, they keep changing their interface making simple things like setting office hours to closed disappear. Assuming you can find a number to the support, every time we call it takes in order of hours and at the end it is a more tangled mess. We have been with them for years due to inertia and it has not gotten better despite telling them thse.

Title: NIGHTMARE EXPERIENCE — RINGCENTRAL HAS LEFT ME WITHOUT MY PHONE NUMBER

1 STAR — I would give ZERO if I could.

My experience with RingCentral has been an absolute nightmare.

I have been trying to port my personal phone number from RingCentral to Xfinity Mobile. RingCentral sent me written confirmation that my port-out request was approved with an FOC/ECD date of September 1, 2026.

Despite that written confirmation, Xfinity Mobile is STILL unable to activate my number. I personally went to Xfinity, where a representative spent a significant amount of time investigating and attempting to complete the transfer. The number still could not be activated.

Meanwhile, I am left with SOS/no normal cellular service.

This is not a minor inconvenience. My phone number is connected to important accounts and security verification. Because I cannot properly use my number, I have experienced serious disruption to my ability to access services and receive verification messages.

I have contacted RingCentral repeatedly. Instead of a prompt resolution, I have been dealing with delays, different departments, emails, explanations, and waiting — while I remain without normal phone service.

I have now filed a formal complaint with the FCC.

What makes this especially unacceptable is that RingCentral has already provided written confirmation that the port-out was approved, yet the transfer still has not successfully completed.

I am demanding that RingCentral immediately complete the release of my number to Xfinity Mobile.

Based on my experience, I cannot recommend RingCentral. No customer should have to fight this hard simply to transfer their own telephone number to another carrier.

My experience with RingCentral has been extremely frustrating and disappointing. For a company that provides business communication services, I expected much better customer service, responsiveness, and accountability.
We have experienced significant difficulties with account management, ownership/admin access, customer support, and getting straightforward issues resolved. What should have been a simple process has turned into a time-consuming and unnecessarily complicated experience.

If i could give zero stars i would
It’s got me absolutely Baffled how businesses even put their trust in this company Ring central is one of the worst and I can’t say this loud enough WORST ! Phone systems on this planet glitches outages and phones freezing calls dropping IVR issues no proper call flow and just the Worst Phones from both a Customer point trying to get a hold of customer service due to the crappy IVR and the Poor customer Service rep who’s forced to use this Garbage of a phone system that cuts out freezes glitches it’s Horrendous I can not stress this enough absolutely the worst phone system as a customer service representative I’ve ever used
I am actively campaigning my company to dump ring central because I can’t deal with it anymore I do not want to answer any calls on those Garbage Polycom handsets it’s horrific constantly dropping out freezing and even making calls is a nightmare I have gone and got my own mobile phone to do my job because the company has some contract with these Fools and the business is suffering as a result of ring central

Update: One of the product managers saw my post thorugh the App Connect Chrome app reviews. He was very helpful and was able to get our app up and running and I'm happy to say it's now functional. I'll consider updating this review if it maintains it's functionality.

We signed up for RingCentral a week ago, and unfortunately, the onboarding and implementation experience has been extremely frustrating.

Our primary reason for moving to RingCentral was its advertised integration with Bullhorn. However, after a full week and more than eight hours spent on the phone with support, we still do not have a functioning integration.

From the beginning, we were unable to log call notes into Bullhorn because the call log form was not appearing after calls. We later learned that RingCentral’s App Connect Chrome extension is fairly clunky, and support eventually suggested that I download a separate beta version of the extension to see if that would resolve the issue. After installing the beta version, the call log pop-up finally started appearing.

The problem is that this beta version is not easy to find, is not part of the standard integration setup, and there would be no reasonable way for a new customer to know they needed to install it unless someone from RingCentral specifically told them. That alone has made the onboarding process unnecessarily difficult.

Even after getting the pop-up to work, the integration is still not functioning as advertised. RingCentral is not properly pulling the Note Action Types we have configured within our Bullhorn environment. This is especially frustrating because both the instructional video and whitepaper provided by RingCentral clearly demonstrate that users should be able to select their Bullhorn Note Action Types when logging calls. Despite this, the support team does not seem to understand why the functionality shown in RingCentral’s own documentation is not working in our environment.

The support experience has compounded the problem. Nearly every time I call customer support, I am told to post the issue to a community forum and wait for someone to respond rather than being connected with someone who can actually troubleshoot the integration.

To make matters worse, our account was suddenly disabled without explanation. When I contacted support, I was told to reach out to my account representative, who I have been unable to reach. Support also opened a ticket and advised that it could take another 24–72 hours to resolve.

At this point, we are one week into our RingCentral implementation, I have personally spent more than eight hours troubleshooting and speaking with support, and we still do not have a working Bullhorn integration. The functionality shown in RingCentral’s own videos and documentation is not working, the support team has been unable to determine why, and we are now dealing with an account that has been disabled on top of the original integration issues.

This has been an extremely disappointing onboarding experience, particularly given that the Bullhorn integration was one of the primary reasons we chose RingCentral in the first place. We need someone who understands the RingCentral/Bullhorn integration to take ownership of this issue and help us get the functionality working as it was presented and advertised.