Rio Moving Reviews 

124
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 84 reviews, reviewers had a great experience with this company. Customers frequently commend the staff for their professionalism, courtesy, and efficiency, often noting their careful handling of belongings and timely arrival. Many people appreciate the smooth user experience and the overall excellent service provided, with several expressing high satisfaction and recommending the company to others. However, some customers also noted issues with customer service, experiencing poor communication, unresponsiveness, and significant delays or cancellations. A few other people also felt that pricing was unclear, citing undisclosed fees or unexpected changes in pricing, and expressed concerns about the company's business model of contracting out jobs.

What people talk about most

Service

Reviewers mention positive feedback about service, with many praising the fast, friendly, and great service... See more

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and friendly... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing significant dissatisfaction... See more

Price

Customers consistently note ambiguous experiences with price, with some reviewers finding the pricing fair,... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some experiencing significant delays and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Danjuma and team would great . Prompt and wasted no time getting started and do not lollygag together work done. They communicated to understand where everthing was to placed and respected my belongin... See more

Rated 5 out of 5 stars

Rio Movers was awesome. From the start to the finish working with them was an easy experience. We spoke to many other moving companies and Rio Movers surpassed what others offered. The movers arrived... See more

Rated 5 out of 5 stars

Eric Root is my hero! We were moving across country and ran into some last minute delays and he worked with us to rearrange the schedule to accommodate. Our two movers were on time and very careful, e... See more

Rated 5 out of 5 stars

They were on time, prepared, respectful, and a really cool/great team. Introduced themselves by name and handshake, got the password, and began. Both of the gentlemen demonstrated technical expertise... See more


Company details

  1. Moving Company
  2. Moving and Storage Service

Written by the company

Rio Moving is one of the best moving company in the United States. With operations similar to Uber Rio Moving guarantees to save money for moving services.


Contact info

4.1

Great

TrustScore 4 out of 5

124 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.1

All reviews

(124)

83 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I've used this company for the second time…

I've used this company for the second time and the experience was just as good (if not better) than the first time. Truly appreciate the honesty and attentiveness provided in what could have been a stressful process. Thank you Rio for assisting me with my move and making sure it was taken care of in a timely manner. Recommend anyone to utilize Rio as I will in the future.

March 22, 2026
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Rated 5 out of 5 stars

The Primetime Movers!!

The service here was undoubtedly the best I’ve ever had! Two movers, whose names I can’t recall, arrived promptly and demonstrated exceptional professionalism. They were incredibly fast, meticulous, and maintained a positive attitude throughout the entire process. They managed to complete three bedrooms, living room, and the kitchen well before the two hour deadline. Interestingly, they arrived after our cable installation and departed before the cable was fully completed. Perhaps the cable company could learn a thing or two from these two movers. I highly recommend their services and will definitely be using them in the future.

March 21, 2026
Unprompted review
Rated 5 out of 5 stars

Great team

Great team. The movers were fast, friendly, and professional. The staff was very attentive and made multiple calls to check in and see how the process was going along the way, which I appreciated very much.

March 20, 2026
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Rated 5 out of 5 stars

Rio did a good job in our move

Rio did a good job in our move. We were pleased with the communication, truck, workers, and how they treated our furnishings. We’d use them again. But I hope we never have to 👍🏼

March 3, 2026
Unprompted review
Rated 4 out of 5 stars

I had a fairly decent experience with…

I had a fairly decent experience with Rio Moving. My only negative feedback is that the movers missed the arrival window 10-12pm) and showed up around 4pm. Of course that threw our day off. But they had a good excuse flat tire. Things happen and otherwise the movers were professional and fast. We will use Rio Moving again.

March 7, 2026
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Rated 5 out of 5 stars

Flawless Move

Gwen and team were great. They arrived on-time and completed the move in the allotted time. Great service and will highly recommend to others.

February 28, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience! Fast and hard working movers. Our movers were so friendly and went above & beyond for us. They were tremendously fast while also being careful of our items. I was very impressed with their work. We worked with Tracy (our Crew Lead) and his partner were absolutely awesome! 10/10 recommend this team and service.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect move

They were able to help us move with only a few days notice. Move in coordinator was on phone with me several times making sure everything was going well. Workers were clean, kind, and courteous. They worked quickly and efficiently. DEFINITELY would use them again. Prices were also reasonable. Thanks for the extra hands!

February 21, 2026
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Rated 4 out of 5 stars

Rio Moving review

Initial phase of contract creation was a stressful experience. There was a lot of back and worth, changing the deal that was already discussed, etc. Having said that, the move in itself was very smooth.

February 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service!

The movers were excellent. Great customer service and Tammy, my coordinator, made sure I was set.

February 14, 2026
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Rated 5 out of 5 stars

All around phenomenal and helpful experience

They were on time, prepared, respectful, and a really cool/great team. Introduced themselves by name and handshake, got the password, and began. Both of the gentlemen demonstrated technical expertise and superhuman athletic capabilities. They were able to wrap, load, transport (stayed right behind me in traffic), and unload my 1 bedroom/1bathrooom apartment up into a 2 story 1b/1ba in the 2 hour time period. Seconds after the truck was empty the alarm went off. It was magical I swear. I am a single person with the weight of expenses and coordinating and I couldn't have done with without Rio Moving and their help. I have 2 herniated lumbar discs and dont have family in the area to help. Friends all work Mondays. Thank you guys so much! Highly recommend, fair pricing, fast/great/respectful workers (who didnt seem to mind me playing 80s music). Rarely do people want to really HELP you and this experience felt like divine timing. Im very grateful to have stumbled upon your company phone number and to have gotten those 2 movers assigned to my job #.

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

10 stars!

Rio's did a great job with moving my furniture! They were very professional and on time. They also handled my items with care. I would definitely use their services again.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

The service was great

The service was great! The movers were professional and they got me in and out. The only improvement I want to see is more representatives to answer when the company number is called. Other than that they will call you back and get your service done

January 18, 2026
Unprompted review

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