Rio Moving Reviews 

124
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 84 reviews, reviewers had a great experience with this company. Customers frequently commend the staff for their professionalism, courtesy, and efficiency, often noting their careful handling of belongings and timely arrival. Many people appreciate the smooth user experience and the overall excellent service provided, with several expressing high satisfaction and recommending the company to others. However, some customers also noted issues with customer service, experiencing poor communication, unresponsiveness, and significant delays or cancellations. A few other people also felt that pricing was unclear, citing undisclosed fees or unexpected changes in pricing, and expressed concerns about the company's business model of contracting out jobs.

What people talk about most

Service

Reviewers mention positive feedback about service, with many praising the fast, friendly, and great service... See more

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and friendly... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing significant dissatisfaction... See more

Price

Customers consistently note ambiguous experiences with price, with some reviewers finding the pricing fair,... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some experiencing significant delays and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Danjuma and team would great . Prompt and wasted no time getting started and do not lollygag together work done. They communicated to understand where everthing was to placed and respected my belongin... See more

Rated 5 out of 5 stars

Rio Movers was awesome. From the start to the finish working with them was an easy experience. We spoke to many other moving companies and Rio Movers surpassed what others offered. The movers arrived... See more

Rated 5 out of 5 stars

Eric Root is my hero! We were moving across country and ran into some last minute delays and he worked with us to rearrange the schedule to accommodate. Our two movers were on time and very careful, e... See more

Rated 5 out of 5 stars

They were on time, prepared, respectful, and a really cool/great team. Introduced themselves by name and handshake, got the password, and began. Both of the gentlemen demonstrated technical expertise... See more


Company details

  1. Moving Company
  2. Moving and Storage Service

Written by the company

Rio Moving is one of the best moving company in the United States. With operations similar to Uber Rio Moving guarantees to save money for moving services.


Contact info

4.1

Great

TrustScore 4 out of 5

124 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.1

All reviews

(124)

83 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Outstanding Moving Service!

Rio Moving made my move completely stress-free. The team was professional, experienced, and handled my belongings with great care. Communication was excellent from start to finish, and the pricing was fair with no surprises. They truly treat every move with care and professionalism. Highly recommend Rio Moving to anyone looking for a reliable and affordable moving company!

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

Danjuma and team were great

Danjuma and team would great . Prompt and wasted no time getting started and do not lollygag together work done. They communicated to understand where everthing was to placed and respected my belongings . On top of doing evening in snow and sun degree weather .

December 20, 2025
Unprompted review
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Rated 5 out of 5 stars

The crew of the did a terrific job

The crew of the did a terrific job moving our future from our house to a senior living community. The movers were on time moved the items with care and worked diligently. The price was fair and below other quotes from the area.

December 17, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM HAS BEEN ON MULTIPLE PEOPLE

This company confirmed my moving date and time, then had the nerve to call OVER AN HOUR AFTER THEY WERE SUPPOSED TO ARRIVE claiming they suddenly “didn’t have a truck big enough.” I was told that if I still wanted my move, I would have to pay MORE money for a smaller truck, because they supposedly couldn’t find a large U-Haul anywhere in my area.

That was a lie.

I personally called U-Haul locations near me and was told they had multiple 20-foot trucks available. When I called the dispatcher back with this information, it took countless calls just to reach anyone at all. Once I finally did, I was then told the crew was no longer near my house, which makes absolutely no sense since we had already agreed to proceed with the smaller truck. So were they coming or not? Clearly, they never intended to show up.

I repeatedly asked to speak with a supervisor and was refused multiple times. Only after pushing did the dispatcher finally give me an “extension,” which I highly doubt was legitimate since it seems nearly impossible to reach anyone at this company.

To make matters worse, they tried to tack on an extra $200, claiming the move wouldn’t be completed in two hours—even though I had already moved my entire house into the garage specifically to make the job easier and faster for the movers.

This entire experience felt bait-and-switch, misleading, and completely unprofessional. Last-minute excuses, false claims about truck availability, price gouging, zero accountability, and refusal to escalate issues. This is not how a legitimate business operates.

Avoid this company at all costs.

December 13, 2025
Unprompted review
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Rated 5 out of 5 stars

Rio Movers was awesome

Rio Movers was awesome. From the start to the finish working with them was an easy experience. We spoke to many other moving companies and Rio Movers surpassed what others offered. The movers arrived on time. They were professional and courteous. We would highly recommend Rio Movers.

December 5, 2025
Unprompted review
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Rated 1 out of 5 stars

Don't let their affordable price fool…

Don't let their affordable price fool you! I attempted to book through Groupon and should have known something was wrong with this company when I called them and they told me they could only accept $49 of the $99 that I paid for. I had to have Groupon refund me the $99 and ended up paying them $185 for 2 movers (labor only).
My move was scheduled for 11/8/25 between 9-11am. The day before my move, I get a phone call from my coordinator Shawn informing me that my movers will be arriving between 12-1pm. That time frame came and went and when I called Shawn, he didn't know where they were. This is when I found out that they hire a third party company.
Shawn was able to get this 3rd party company on the phone and this is when he tells me that Rio did not hire them until 11am that same morning. When I think it can't get any worse, the movers that they sent, called me, and asked that I come pick them up from their location because they lost GPS signal and their phone was about to die.
I've never in my life experienced such unprofessionalism and incoordination with a moving company in my 40 years of living. Against my better judgement, I drove to where they said they were at to find the movers not there. When I asked Shawn for a refund to find new movers, he refused. When I asked to speak to his boss, he put me on hold and the phone got disconnected. Finally around 2:30 or so, the movers showed up. Shawn tried to call me later and I ignored it. Spend the extra money on a reputable company that takes their job seriously! Rio Company is not it!

November 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great movers!

The 3 gentleman were very professional and efficient!! They moved my items in under 2 hours! Which is unbelievable!

November 12, 2025
Unprompted review
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Rated 5 out of 5 stars

I have had a wonderful experience with…

I have had a wonderful experience with Rio's Moving, I have completed jobs and the customers have been ecstatic beyond measure with what that expected, we reached heights they couldn't imagine, & they won't to continue the pace for any future work needed, I definitely recommend working with this company, because the platform is stupendous, you won't regret it, as I know I haven't in these three years!!!

September 28, 2025
Unprompted review

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