The Ritz-Carlton, Grand Cayman Reviews 

Pretty much ruined my whole trip.

Worse than rip off merchant.
Took booking and then stated 2 weeks later that payment hadn't gone through. Very disturbed I rang the bank where payment was supposed to be authorised, they said no attempt has been made even when I had confirmation.

Truth came out. They could get more money on the day and throw my confirmation out.

Dirty underhanded disgusting excuse of a hotel chain.

Amazing resort! We stayed at the Langkawi resort last summer and it was truly amazing. Everything from staff, service, rooms and facilities was excellent.

I have been to Ritz-Carlton Herzliya (Israel),
This is amazing hotel, I would grade them 10/10 in every aspect except for the price.

I know ritz is pricy but in Israel its way above that!

I stayed at Mandapa in Ubud, Bali. This resort is incredible and the staff were amazing.
Can't wait for COVID to be over so I can go back for round 2!

I am refering to Ritz Carlton Tenerife.
We caught Covid during our stay in the hotel resort with a small baby. The hotel did nothing but:
1. Keep denying the fact we got covid in the hotel even when the doctor has confirmed us the period.
2. Tell us that we are the only case, which obviously is a lie. We heard other staff talking when distributing food.
3. Have done nothing to pretect other guests. They did not inquire us where we have been and who we contacted. For them business as usual. Guests with small babies still using the same swimming pool with unchanged water etc.
4. Only collect rubbish once every two days and all food residual must be kept in the room. You can imagine with canarian weather how many flies we are attracting in the room. Explanation is they outsource the service and nothing they could do as they already incur additonal costs. They suggest we may contact service company ourself while we are in quarantine and after we pay eur 7k for addtional 10 days quarantine;
5. We receive letter asking us to go reception as visa card limit not enough; we receive cleaning lady who apparently knows nothing and wants to clean the room; we followed their instruction but rubbish cumulated maybe 4 days before being collected - how serious are they really thinking of Covid?
It is really such a disappointment... one cannot imagine if this is Ritz Carlton standard....

Fantastic service! I stayed at the Mandapa in Ubud and receive a 10/10 service. Will be back!

Love this hotel brand. We have stayed in the Montreal Ritz and their room scent is incredible, so we bought one for ourselves. Will be back in 2021 hopefully!

Stayed here. Lost my phone but staff were super helpful and evenutally found !

Sometimes, when I solo travel I stay at the Ritz. I love to travel often and travel for both work and play throughout the year as a hobby so I stay in a lot of hotels.

I've stayed at the Ritz in Vienna (Austria), Washington D.C., Osaka (Japan), and in Laguna Nigel (California coast). My favorite was by far the one in Austria where the service was superb, location was amazing and the concierge was able to book us sweet seats last minute at the State Opera house by making a bunch of phone calls.

The Ritz is a luxury chain through Marriott so if you are a rewards member you can get some crazy points for stays here as the rooms run upwards of hundreds of dollars a night. They always leave a small welcome token in the room with a note from the manager of the hotel welcoming me back, a nice personal touch.

The beds at these hotels are all the same and they are amazing. They are some of the most comfortable hotel beds I have ever stayed in. I always sleep well in these luxurious and fluffy beds and look forward to them when I know I'm coming back to my room here.

The Ritz is not my favorite luxury hotel as it seems to cater to an older audience, but it is beautiful and a fun treat from time to time. Service here is consistent when you are traveling abroad so that is one thing to look forward to if you are out of your element. For example, while in Osaka the concierge informed me of a shuttle to the airport (which is an hour away from the city) for $10 and their free hotel car drove me there with a kind valet who helped me purchase the ticket and helped me with my bags. This saved me a $150 cab ride and I had no idea about it until they told me it was an option.

In Laguna Nigel I spoke to the concierge above nearby things to do who offered me free tickets to tour the nearby historical Mission and I spent a wonderful afternoon exploring and learning of the history of the place. That tour was my favorite thing I did while in Laguna.

Basically, they go above and beyond wherever you are to make your stay pleasant and to take care of you. Consistency like that is key when you travel and I appreciate that.

Also, the Marriott app makes booking hotels a breeze and is one of the better hotel apps (not better than Hilton, but close). You gain points for free stays in the future and can also get points by booking rental cars and tour through the app. It will make suggestions once you have booked your hotel.

My family and I stayed at the Ras al Khaimah Al Wadi desert in October for 3 days. From the moment we stepped in it was breathtaking! The decor, ambience and customer service was excellent. Our room was amazing as it resembled a luxurious tent with the draped sheets, probably the best I've ever experienced. On our 2nd evening there we were given delicious complimentary baklava sweets which we thoroughly enjoyed.
However, on our first evening we went to one of their restaurants, the farm house. The food did not meet the standards we expected, the lobster was a total let down as I just about managed to scrape 2 teaspoons out of the shell! The salad was very similar to one my 11 year old made for his first cooking class, shabby with no dressing! It pains me to admit, that I paid about 200 Dhs for it. My husbands beef was similar, low quality with a high price tag. We also witnessed 2 other customers complaining about something.
We were still hungry after the meal so we drove to the nearest mall and had to eat again!
It's such a shame that this restaurant is getting away with this, someone needs to step in as it's not on par with the rest of the resort which is a shame.

I really enjoy meeting my clients at the The Ritz-Carlton in Tysons Corner and Georgetown. These are great locations to do business in their lounges and restaurants.

Ritz Carlton is my favorite hotel brand - love the personal service they provide. Some of their hotels need a refurb but still the service is top-class.

Stayed at this hotel once and was verry pleased.Custumer service at highest level.You can be sured every will be fulfillied.In the future I will choose this hotel,as it is unlikly that i will find something better!

Love this hotel. Great customer care whenever I've rocked up to one of theirs. Superb treatment and great place to stay. Was well looked after

Used Ritz Carlton 4 times this year and every stay has been exceptional. Would recommend to all,

We stayed at the hotel in Lisbon, completely overrated, food was a disgrace and the service was appalling, you have to wear a cap to go into the swimming pool, they put items on your bill that are not even associated to your room, unsigned bills being billed in your name, we had to send the food back twice in one night when a party of 23 people dined in the restaurant. More than half of us walked out of the restaurant in disgust, they blaimed it on new staff not being experienced.

I would not recommend this hotel to anyone

I got an interview with one of the Room Service Manager Tarun, Bhatia he called me a day before to have a interview for the position they offer on the Ritz-Carlton website which was
(Server Room service Brand The Ritz-Carlton Schedule Full-time) Job

I have 8 years experience in the said position with one of the finest hotel in toronto as a incharge,I don't know what he think he is?but yes,I was quite surprised by Tarun, Bhatia (Room service Manager) his actions towards me which was very disrespectful and arrogant..extremely unprofessional
A day before when he called me like 6.30pm he didn't even mentioned its part time mid night shift, which is quite unprofessional, even managers don't know that website shows full time not part time position, which is quite a big difference.he also mentioned that interview can take one hour or more (I was fine with that) and agreed to meet him.Before he starts interviewed me he asked me if I have any problem understanding question ask him.While interview first think he mentioned it's a Part time position (Mid Night), even though the website did not show part time and its saying full time,Asking me questions which I try my best to give answer and I did,
he was insulting me in front of my face that "Don't be so philosopher and give me answer to the point" which is quite unacceptable.
while interview his cell phone was continuously ringing and he said his wife called she stuck somewhere,Which was a quite big distraction and waste of time. Disrespectful towards me.Like almost in whole interview time he take 3 times calls and left the room.
and at the end he ask me what do you know about Ritz-Carlton and I told him as I know its a world recognized big chane and where we get advancement in career and experience to deal with a client.
He said this hotel charge $500 for a night with a guest and we believe on "wao" that everything will be best and perfect for them and he said allot of vvips come to our hotel and celebrities , which is quite funny for me as a manager he even don't know what he is doing saying and talking about.
For me I think every guest who comes to hotel is vip not only rich people and second everyone is celebrity not only the people who have name and fame, if you get chance you can be actor or any other famous person, just need a chance.
His attitude, body language was weird and arrogant, he said he knows about Ritz.carlton from toe to bottom, you work there so obviously you know everything about it and who ever get chance to work with the company get training and get information about property its your duty to trained them, no one dream about the property values.
he was thinking he is the only one who is perfect and knowledgeable, did he even think when he applied for the job what he knows about the company or more focus on the position he is going to apply?
but they think they are perfect and everyone is looser, dumb and unprofessional. He also insulted me that “You took one hour 40 mints for the interview asking questions” I was so shocked what the hell he is talking about he is the one who left to attend his wife calls and took almost 20 mints waste my time,and didn't respect me that he call me for meeting.So turn off the cell phone. But yes managers can do anything.
My request is to Human Rights to take action against these kind of managers who play games with people and didn't give chance to others, everyone has family, have ability to learn it's NOT ROCKET SCIENCE that you can't learn, Discrimination should stop , for two days mid night shift post why too much drama. Its a server job not General Manager position.
I get chance to go to the glass door and read the reviews about Ritz Carlton management, You should go to and read what people their own employee said about management, so you better understand.They are “RIGHT”
Go to the glass door Ritz carlton review and read your own employees comments about management which shows about your performance.
My experience with Ritz-Carlton Management is quite disappointed and not atall Cooperative or helping, very negative approach and discriminative not to give chance to others, I know who I am and how hard working I am, Company has no right to insult me and disgrace me, no one is perfect not even Ritz Carlton management. Shame on Heidi. Oehy (Human Resource manage) and Ryan Villa (F&B manager) who hired people like Tarun Bhatia (Room Service manager) who give bad repotation to company as a bad egg. Dont judge people with your negative thoughts. Giva a chance who knows they are better then you.

I have been to three star hotels better than the Ritz-Carlton in Chicago. I'm very disappointed in the Ritz-Carlton for this crappy hotel. This has to be their crappiest hotel ever. I'm a Ritz-Carlton fan, I've been to multiple properties. I've been to countless hotels internationally and this is by far the worst "supposedly, 'luxury' hotel." The only thing luxurious about this hotel is the sign. I regret wasting money on this Chicago hotel. The lobby elevator was dirty for multiple hours. It has a strange old smell, as if something is old and rotten. This smell is in the hallways on multiple floors. The rooms are outdated. No technology at all, everything is manual and old, and its 2018. The carpet is old, the wallpaper is old, room looks gloomy. The tv in the room is very small (32 inch.). Gym hours are out of wack. Cheap with the heat. Customer service with multiple employees was anything but friendly. All horrible.
But the other Ritz-Carlton hotels I've been to throughout the states is amazing.

Very helpful and considerate customer care, and I love that I can purchase favorite products right from their shop!

Simply the best hotel, customer service is second to none.