A hotel that has no regard for wildlife has built structures right at the wildebeest crossing, disrupting their natural movement. Workers are even seen chasing them away. This migration is one of the... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We've stayed in Ritz Carlton Bali resort&spa on August 2022. Cost per night more than 600 eur. Somebody from staff came to lock the mini bar on our arrival (cost max 30 Eur)… Laundry (3 clothes) were... See more
Ive stayed in one of your hotels before, but never again. You're bullying tactics by silencing the Masai Elders who are trying to protect the migration trail at the Mara river in Kenya, where you have... See more
I'll be trusting many future vacations to Ritz-Carlton hotels. My stay at the San Juan hotel was extremely memorable! Not only was the purpose of the trip to celebrate an anniversary (memorable... See more
1.9
Poor
69 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing Time @ The Ritz Carlton in …
Amazing Time @ The Ritz Carlton in Puerto Rico. Excellent service that goes above and beyond.
April 18, 2017
Unprompted review
Advertisement
Incredibly Fancy
Wow this place is incredibly fancy. Press a button and the mirror in the bathroom becomes a TV. Press another button and the tile bathroom floor heats up.
November 19, 2014
Unprompted review
Ritz-Carlton guest service is above and beyond.
I'll be trusting many future vacations to Ritz-Carlton hotels.
My stay at the San Juan hotel was extremely memorable! Not only was the purpose of the trip to celebrate an anniversary (memorable in and of itself) but the hotel's staff really bent over backwards to make sure we had everything we needed - including a surprise rose petal turn down and gift certificates for cocktails. The beach and pool areas were impeccable, the food was well thought out and delicious. Really, the only negative thing about the trip was that it had to end. If every Ritz-Carlton hotel is as accommodating as the San Juan property, you can bet my family will be visiting one again.
March 4, 2013
Unprompted review
Lovely(st) places all over the world
I travel a lot all over the world. As often as its possible I book at a Ritz Carlton residence. The price is resonable because the quality is high and NEVER fails. My wife and I are looking foreward to 4 nights at Ritz Carlton Berlin very soon. :o)
July 8, 2011
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.