Great dresses but rubbish on the administration front. Next day delivery didn’t happen and then 2 dresses were sent out! Had to chase up the refund. Customer service response is inconsistent. Sometime... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I absolutely fell in love with the Clarice Chiffon Midi Dress (petite). The fit is impeccable. It hugs in all the right places and feels incredibly flattering and feminine. There’s a subtle vintage... See more
Company replied
Fantastic experience from start to finish. I visited their beautiful flagship store on the King's Road to make use of their clever 'pre-loved' offering of exchanging a Rixo item for store credit. A fe... See more
Company replied
I bought the Amina Claudia Rose Maxi Dress and instantly fell in love. It is a lovely mix of vintage retro charm a modern sensibility. The gorgeous red rose print is timeless, against a black backg... See more
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Company details
Written by the company
RIXO’s story began in the London living room of best friends Henrietta Rix & Orlagh McCloskey, born from their passion for vintage. Our philosophy is to evoke a wanderlust & free spirit in all our wearers, filling a gap in the contemporary market with easy-to-wear, feminine shapes and high quality materials. Always inclusive, always empowering, we create a fusion of original hand-painted prints and timeless silhouettes to flatter every woman, irrespective of age, season, size, nationality or time of day. United as a tribe, #HumansOfRixo stand together.
Contact info
Unit 1 & 2 Barrel Yard, Vinery Way, Hammersmith , W6 0LQ, London, United Kingdom
- customercare@rixo.co.uk
- www.rixo.co.uk
4.4
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Wedding guest dress
I ordered a dress for a friends wedding. It was beautiful and loved how it fit. Couldn't have been nicer on the day! ... however I would say for the price the quality was dissapointing. After one wear it was fraying. I would consider this brand again for a special occasion but I don't think I would buy from it for high quality every day pieces.
April 24, 2025
Unprompted review
Reply from RIXO
Dear Alia,
Thank you so much for your review, we’re really glad to hear you felt beautiful in your dress and that it was perfect for your friend’s wedding!
That said, we’re so sorry to hear about the quality concerns you experienced after just one wear. That’s definitely not the standard we aim for, and we completely understand your disappointment – especially at that price point. We'd really appreciate the chance to look into this further for you, so please feel free to reach out to our Customer Experience Team at customercare@rixo.co.uk with more details.
We’re grateful for your honest feedback, it helps us improve and we hope to welcome you back for another special occasion in the future.
Kindest,
RIXO
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I have to say Rixo ladies you are…
I have to say Rixo ladies you are amazing - I love your dresses, the quality, cut and timelessness is why I keep coming back to you. Wore one of your dresses to Ascot recently and will be wearing it to the Galway races next week so it’s getting many outings over the summer. Keep up the great work
July 27, 2025
Unprompted review
Reply from RIXO
Dear Rachel,
Thank you so much for your wonderful words! We’re so happy to hear you love the quality, cut, and timeless style of our dresses and that they’re getting lots of outings this summer!
Wishing you a fabulous time at the Galway races and beyond. We can’t wait to dress you again soon!
Kindest,
RIXO
Reply from RIXO
Dear Nora,
Thank you so much for your lovely feedback! We’re delighted to hear you loved your choice and enjoyed the quick delivery. We hope you treasure your new Abi dress for many years to come
Kindest,
RIXO
Charming staff. Lovely shopping experience.
I bought a dress and shoes from the Marylebone shop. The staff were friendly and polite and were happy when I asked for assistance. This is really refreshing in London where a lot of shop staff are rude (sorry but it’s true!) The dress is beautiful and I notice it travels really well (doesn’t crease in suitcase - bonus). I will buy as much as I can afford from this shop!
July 6, 2025
Unprompted review
Reply from RIXO
Dear Yasmin,
Thank you so much for your lovely review! We're so glad you had such a positive experience at our Marylebone store, our team will be so happy to hear this. It means a lot to know you felt welcomed and well looked after. We're also so happy you're loving your dress (and the travel-friendly bonus!). We can’t wait to welcome you back soon!
Kindest,
RIXO
Feels really special!
Seamless ordering/delivery and the item was beautifully packaged - it felt really special. Can't wait to wear it!
June 10, 2025
Unprompted review
Reply from RIXO
Dear Kerryn,
Thank you so much for your lovely review. We’re thrilled to hear you enjoyed the seamless ordering experience and our new packaging! The Zenni bag is one of our absolute favourites, and we hope you love wearing it as much as we loved designing it.
Kindest,
RIXO
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Beautiful prints and designs
Beautiful prints and designs, a really well-defined look I think, and the online order/delivery process was really smooth. I think there are pieces made of nicer materials than others, and that have been more thoughtfully constructed. Clarice is almost universally flattering and the viscose version is still super nice/feels lovely. I ordered a piece from the archive sale though that was less breathable and nice, a little sheer, and didn’t hand so well around the chest. Kept it as the pattern was so nice though; just takes some fussing with it. I also really wish the dresses were a bit more bra friendly - bring back the little clips for bra straps, or maybe some kind of clip in the middle to keep the dress from gaping and exposing! Beautiful gowns all the same
July 1, 2025
Unprompted review
Reply from RIXO
Dear Cami,
Thank you so much for taking the time to leave us a review, we’re so happy to hear you love our prints and designs, and that your online order experience went smoothly!
We completely understand your points about fabric and fit, it’s really helpful to hear how different pieces have worked for you. Clarice is definitely a favourite for its flattering shape, and we’re glad to know the viscose version still feels lovely to wear.
We also appreciate your feedback on the archive sale piece and totally hear you on making styles more bra-friendly. The return of those bra strap clips and a few discreet design tweaks are such great suggestions, and we’ve passed them on to our design team for consideration.
Thank you again for taking the time to share your experience, we’re so grateful to have you as part of the RIXO community!
Kindest,
RIXO
Flawless Rixo
I adore Rixo, the clothes are well made, the designs contemporary and the staff are always very friendly. Whenever I wear Rixo, I always get lots of compliments. Each month I always have a new favourite dress.
Please do make a black Loreena dress though, the pink one is divine.
July 26, 2025
Unprompted review
Reply from RIXO
Thank you so much for your lovely feedback! We’re thrilled to hear you adore RIXO and enjoy both our designs and friendly team. It’s wonderful that you always feel confident and receive compliments in our pieces, it's exactly what we strive for! We’ll be sure to pass on your request for a black Loreena dress to our design team!
Kindest,
RIXO
Two new summer buys
Visited the store and bought the black linen Seraphina dress which will be in my holiday wardrobe forever, timeless and flattering. The petite was a better length but I chose regular (at 5 foot 4) which is very long but a better fit over the bust. I may shorten at some point.
Later ordered the sporty Kendall dress which is another hot weather superstar, could definitely do with shortening but currently enjoying whooshing round a very warm Sicily in it!
Always lovely friendly service in your shops, reliable delivery and easy returns, thank you from a serial customer!
July 26, 2025
Unprompted review
Reply from RIXO
Dear Amanda,
Thank you so much for your wonderful feedback and for being such a loyal RIXO customer! We’re thrilled to hear that both the Seraphina and Kendall dresses have become holiday favourites. We'd say Sicily is the perfect backdrop to enjoy them!
We’re especially glad you found the petite range helpful for getting the right fit.
We’re glad you enjoyed the friendly service and smooth delivery and returns. We look forward to dressing you for many more adventures to come!
Kindest,
RIXO
Belle of the ball !
Beautful head turning dresses . Prompt delivery . What you order is what you get . Money well spent ! Great customer service
June 19, 2025
Unprompted review
Reply from RIXO
Dear Wendy,
Thank you so much for taking the time to leave us a review. We’re thrilled to hear our dresses helped you turn heads and that you had a smooth delivery experience.
We’re so glad you feel your money was well spent, that's always the goal and truly means the world to us!
Kindest,
RIXO
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I felt like the ‘Belle of the Ball’ at…
I felt like the ‘Belle of the Ball’ at my friend’s recent birthday party in Brittany . I wore the Nivaro Vintage Floral in deep navy . Your dress is a ‘head turner’ one lady complimented me with !
I had to get a new bra fitted with the dress on as it is a lower cut in the neckline than my usual style of dress . But how the new bra changed the fit of the dress.
I so enjoy wearing it . So much fun to dance in .. when you twirl the dress turns out at the bottom. So graceful.
Thankyou RIXO !
June 20, 2025
Unprompted review
Reply from RIXO
Dear Wendy,
Thank you so much for sharing your beautiful experience! We’re thrilled to hear you felt like the ‘Belle of the Ball’ in our Novara Vintage Floral, it’s such a stunning choice. It’s wonderful how the right bra can make all the difference in fit and confidence, and we love that you enjoyed dancing and twirling the dress so much. Here’s to many more graceful moments in RIXO!
Kindest,
RIXO
My fave uk brand
My fave uk brand! Quality is wonderful and they have great prints and use fabrics that sit well and are flattering. Have recently purchased knitwear and love the quality.
July 25, 2025
Unprompted review
Reply from RIXO
Dear Hannah,
Thank you so much for your lovely words. We’re thrilled to be your favourite UK brand and so happy to hear you love our prints, fabrics, and knitwear quality.
We can’t wait to keep designing and bringing you in pieces you love!
Kindest,
RIXO
Perfectly dressed!!
It’s been a year of 60ths and a surprise engagement!! I’ve worn a RIXO dress to every event and felt perfectly dressed and had the most flattering comments!! I can’t thank you enough for your stylish, wearable designs!!
June 19, 2025
Unprompted review
Reply from RIXO
Thank you so much for choosing RIXO to be part of these special moments. We’re absolutely delighted to hear our dresses helped you feel perfectly dressed and stylish throughout all the celebrations. Your kind words mean the world to us, and we can’t wait to dress you for many more unforgettable occasions!
Kindest,
RIXO
LOVE rixo!!!
LOVE rixo! feels like your best girlfriends store. They have the best customer service. Understated elegance and sometimes overstated - all in the best way! LOVE! Don't sleep on the Harper concierge as well. That's the best at home try on!
June 16, 2025
Unprompted review
Reply from RIXO
Dear Daniela,
Thank you so much for your review. We’re so happy to hear we feel like your best girlfriends’ store, that’s exactly the atmosphere we strive to create.
We couldn’t agree more about the Harper concierge experience, it really is the best way to try on your favourites from the comfort your own of home! Thanks for being such a fabulous part of the RIXO community!
Kindest,
RIXO
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Beautifully made and effortlessly flattering
I adore the tailoring on Rixo dresses – they’re designed to truly flatter the female form in such an elegant, thoughtful way.
The quality is consistently fantastic, with fabrics that feel luxurious and well-constructed pieces that last.
What I love most is how versatile they are: just as easy to dress up for an event as they are to wear more casually.
Another beautiful addition to my wardrobe (and Rixo collection) – I’ll definitely be back for more.
June 24, 2025
Unprompted review
Reply from RIXO
Dear Louise,
Thank you so much for such a thoughtful review. We're truly delighted to hear how much you appreciate the tailoring and versatility of our pieces, it means the world to us to know they make you feel confident and elegant. We put a lot of love into creating timeless styles with lasting quality, so it’s incredibly rewarding to hear that reflected in your experience. We can’t wait to welcome you back for your next RIXO addition!
Kindest,
RIXO
Worth the price tag
I love the clothing and the vibe of Rixo. The price point is well worth the investment and I always get compliments on the outfits I wear from there.
July 1, 2025
Unprompted review
Reply from RIXO
Dear Alex,
Thank you so much for your review. We’re so glad to hear you love the RIXO vibe and feel your pieces are worth the investment - that’s exactly what we aim for!
Kindest,
RIXO
Fabulous dresses for all occasions
I love all the fabrics and way they are mixed together with certain dresses. I have only visited your Marylebone store and found the staff to be very helpful. I have recommended RIXO to loads of my friends particularly if they’re looking for something for a wedding
I actually wore one of your fabulous dresses to my son’s wedding two years ago and it was much admired!
July 26, 2025
Unprompted review
Reply from RIXO
Dear Penelope,
Thank you so much for your wonderful review! We're thrilled to hear how much you love our fabrics and signature prints and it’s so lovely to know you’ve had a great experience at our Marylebone store too. It means the world that you’ve recommended RIXO to your friends, and we’re honoured you chose one of our dresses for such a special occasion as your son’s wedding. Please be sure to tag us on social media if you have shared the photos as we'd love to see!
Kindest,
RIXO
Love this brand
Love this brand, have a good few of their dresses and pjs. The fit is great and the colours are vibrant. The materials are so comfortable particularly in the pjs. The delivery is really quick and never encountered any issues with the very few returns I had.
July 7, 2025
Unprompted review
Reply from RIXO
Dear Louise,
Thank you so much for your kind words! We’re so happy to hear you’re loving your RIXO dresses and PJs - the comfort, colour, and fit are all things we care deeply about, so it’s wonderful to know they’re hitting the mark for you. We’re also glad to hear that your delivery and returns experience has been smooth.
Kindest,
RIXO
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Love the clothes
Love the clothes. Prompt delivery. No issues when I once returned.
July 26, 2025
Unprompted review
Reply from RIXO
Dear Melanie,
Thank you for taking the time to leave us a positive 5 star review! We’re glad you love our pieces and had a smooth delivery and return experience.
Kindest,
RIXO
Great products
Great products, fast delivery. Couldn’t fault the experience!
July 10, 2025
Unprompted review
Reply from RIXO
Dear Rebecca,
Thank you so much for your review. We’re thrilled to hear you loved the products and enjoyed our fast delivery.
Looking forward to welcoming you back soon!
Kindest,
RIXO
Over the moon that you now supply plus…
Over the moon that you now supply plus sizes-hurrah! Great styles at good prices and lovely jewellery too.
July 22, 2025
Unprompted review
Reply from RIXO
Thank you so much for your review. We’re over the moon right along with you! It means so much to hear your enthusiasm for our extended sizing. We're proud to offer styles that celebrate all women, and we're so glad you're loving the pieces (and the jewellery too!).
Kindest,
RIXO
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