Great dresses but rubbish on the administration front. Next day delivery didn’t happen and then 2 dresses were sent out! Had to chase up the refund. Customer service response is inconsistent. Sometime... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I absolutely fell in love with the Clarice Chiffon Midi Dress (petite). The fit is impeccable. It hugs in all the right places and feels incredibly flattering and feminine. There’s a subtle vintage... See more
Company replied
Fantastic experience from start to finish. I visited their beautiful flagship store on the King's Road to make use of their clever 'pre-loved' offering of exchanging a Rixo item for store credit. A fe... See more
Company replied
I bought the Amina Claudia Rose Maxi Dress and instantly fell in love. It is a lovely mix of vintage retro charm a modern sensibility. The gorgeous red rose print is timeless, against a black backg... See more
Company replied
Company details
Written by the company
RIXO’s story began in the London living room of best friends Henrietta Rix & Orlagh McCloskey, born from their passion for vintage. Our philosophy is to evoke a wanderlust & free spirit in all our wearers, filling a gap in the contemporary market with easy-to-wear, feminine shapes and high quality materials. Always inclusive, always empowering, we create a fusion of original hand-painted prints and timeless silhouettes to flatter every woman, irrespective of age, season, size, nationality or time of day. United as a tribe, #HumansOfRixo stand together.
Contact info
Unit 1 & 2 Barrel Yard, Vinery Way, Hammersmith , W6 0LQ, London, United Kingdom
- customercare@rixo.co.uk
- www.rixo.co.uk
4.4
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible customer service spoils a good brand
First dress I bought was lovely. But second one was badly cut and had huge bits of material on the hips. Not what you expect at £345.
I messed up because I am ADHD and was confused by the try before you buy. And lost out on a 15% discount.
Sadly customer services were completely inflexible, totally unhelpful and said I could return but then reneged on this. A very unpleasant and upsetting experience.
I would happily have compromised and returned the dress and had a credit note. Or exchange. As it is I have an unwearable dress, have lost £345 and won’t risk buying from them again.
October 21, 2025
Unprompted review
Reply from RIXO
Hi Jenny,
Thank you for taking the time to share your feedback. We’re truly sorry to hear you were unhappy with the outcome, and we truly regret that we weren’t able to assist further or reach a resolution that felt right for you.
Unfortunately, as more time has now passed since your original email and with the order originally placed on 7th August, we’re no longer able to accept the return. I completely understand this is disappointing and certainly not the experience we aim to provide.
We're really sorry we’re unable to make an exception on this occasion. We know this isn’t the outcome you were hoping for, and we do truly wish we could be more helpful on this occasion.
We always aim to treat all of our customers fairly and with integrity, and we're genuinely sorry this situation has caused you to feel otherwise. We’re taking your feedback on board, particularly around the clarity of the Try Before You Buy process, and will work with Harper to make improvements where we can.
Thanks again for your time and your past support of RIXO. We hope we can restore your confidence in future.
Kindest,
RIXO
Advertisement
I had an issue with an order and the…
I had an issue with an order and the customer care I received was excellent . I cannot praise Naomi highly enough for her prompt and efficient help to resolve the issue. Thank you !
I love your clothes and have bought several gorgeous , timeless , classic easy to wear quality dresses which are now wardrobe staples plus two jackets .
October 7, 2025
Unprompted review
Reply from RIXO
Dear Karen,
Thank you so much for taking the time to leave us a review. We're delighted to hear that Naomi was able to assist you so promptly and efficiently; we'll be sure to pass along your kind words to her!
It means so much to know that your RIXO pieces have become staples in your wardrobe. We truly appreciate your support and look forward to assisting you again in the future.
Kindest,
RIXO
I appreciated Harpers bringing items…
I appreciated Harpers bringing items for me to try on and giving me their opinion about sizing.
Great leopard print suit! And fits my 5’1 frame well
October 2, 2025
Unprompted review
Reply from RIXO
Dear Sue,
Thank you so much for your lovely review. We're so happy to hear that you enjoyed the Harper try-on experience and were able to find the perfect fit. We're always here to help you find styles that work perfectly for you. We can't wait to welcome you again.
Kindest,
RIXO
“Does exactly what it says on the tin “
Love my dress. It is just as good as it looks in the online catalogue. Arrived promptly and well packaged. A 10 from me!
September 24, 2025
Reply from RIXO
Dear Lucy,
Thank you so much for your lovely review! We’re thrilled to hear you love your dress and that everything from the packaging to delivery met your expectations.
Your kind words truly mean a lot to us. We hope you love wearing your new Maddison dress this season and treasure it for many years to come!
Kindest,
RIXO
A simple transaction
A simple transaction. A quick response to a query. The product arrived when they said it would. All good.
September 1, 2025
Unprompted review
Reply from RIXO
Dear Rosalind,
Thank you so much for your review. We're glad everything went smoothly and that you were happy with the service. We hope you love your new War Child t-shirt, we really appreciate you supporting this cause.
We hope to welcome you back again soon!
Kindest,
RIXO
Advertisement
First time customer to this company and…
First time customer to this company and sadly they do not get my customer business going forward, I placed an order for an item I wanted to wear to an event with what I felt was adequate time to arrive, order placed on a Tuesday for event on a Saturday the item didn’t actually arrive until the following Monday too late, therefore returned the order only to realise that you have to pay £3.95 for returns which is deductible from your refund, I contacted Rixo customer care to state that I was unhappy to pay for the return as I felt that I should have received the item within the timeframe, their response was to tell you to pay extra for a quicker delivery and refused to waive the return postage, most retailers including small businesses that want to retain customers going forward do not charge for returns overall experience with this company poor and I can see why there are negative reviews for their customers care.
September 2, 2025
Unprompted review
Reply from RIXO
Dear Maxine,
Thank you for taking the time to share your feedback, and we're genuinely sorry to hear about your experience.
We completely understand your disappointment, especially as you were hoping to wear the item for a specific event. After reviewing your order, we can see it was placed on Tuesday evening and delivered within our standard delivery window of 4 working days. That said, we’re sorry it didn’t arrive in time for your occasion.
Regarding our returns fee; we know this isn't ideal, especially when something doesn’t work out. We’ve introduced the £3.95 return cost to help cover the environmental and operational impact of returns. Every item must be carefully handled, checked, and repackaged before it can be resold. While we continue to absorb most of these costs, this small fee helps us keep our prices fair for all customers.
We truly appreciate your feedback and are sorry we fell short of your expectations on this occasion. Your experience has been shared internally with our team as we continue working to improve.
We hope to welcome you back soon as we truly would not want to lose your custom.
Kindest,
RIXO
"In stock" item online was not available
I ordered online from the sale and the item was in stock. After a few days I received a message to say it was not available and I'd be refunded.
This has happened before.
August 25, 2025
Reply from RIXO
Dear Wendy,
We're so sorry for the disappointment caused, we completely understand how frustrating it must be to order an item marked as "in stock" only to be told days later that it’s no longer available.
This isn’t the experience we want for our customers and we’re truly sorry it’s happened to you more than once. During busy sale periods, our stock levels can move very quickly, especially when multiple customers are checking out the same item at the same time. While we do our best to keep everything up to date in real time, there can occasionally be delays in our system reflecting sold-out items.
Please know that we’re actively working on improving this, as we understand how important it is to provide a reliable shopping experience.
We truly appreciate your patience and your feedback, and we're really sorry that we were not able to fulfil your order as expected.
Kindest,
RIXO
The clothing is a full 5*
The clothing is a full 5*. The reason for the score is the dire admin. I received 6 dresses over 2 orders and kept 2 of them. The fabrics are gorgeous and the styling a bit out of the ordinary, the garments feels luxurious and special. However, I wouldn’t use RIXO again other than through the sometimes available try before buy scheme whereby you only pay for what isn’t returned. Their admin really lets them down. Refunds are unacceptably slow, the excuses given when queried tenuous. I paid for items on 12th, returned the unwanted item the day after delivery and finally received a refund on 29th after emailing them on 27th to request they deal with it asap. The products are big ticket items, each one being several hundred pounds and I cannot have that value missing from my finances other than for a reasonable period for which I have budgeted. RIXO go beyond a reasonable period.
August 12, 2025
Unprompted review
Reply from RIXO
Dear Bee,
Thank you so much for taking the time to share your honest review. We're truly grateful for your kind words about our dresses; it means a lot to hear you found the fabrics beautiful and luxurious. That feeling of luxury and individuality is exactly what we aim to deliver, so we’re really pleased that resonated with you.
At the same time, we’re incredibly sorry that your experience with our administrative process didn’t reflect the same standard. We completely understand how frustrating it is to wait for a refund, especially for higher-value items, and we agree that your money shouldn't be tied up for that long. The delay and inconsistent communication you experienced are not acceptable, and we’re actively working on improving our systems and customer care to prevent this from happening again.
We’re glad to hear the Try Before You Buy service was helpful - we know how important flexibility is when shopping online. Your feedback is being shared with our team, and we truly appreciate you taking the time to let us know where we can do better.
If there’s anything still unresolved, please do reach out, we’d love the chance to make it right.
Kindest,
RIXO
Great dresses but rubbish on the…
Great dresses but rubbish on the administration front. Next day delivery didn’t happen and then 2 dresses were sent out! Had to chase up the refund. Customer service response is inconsistent. Sometimes it is excellent but the phone isn’t always answered and call backs don’t always happen. Try on at home is an excellent option for an on line purchase
August 26, 2025
Unprompted review
Reply from RIXO
Dear Sara,
Thank you for taking the time to share your experience. We're so glad to hear you love the dresses and found the Harper, Try Before you Buy option helpful - it's great to know that part of the process worked well for you!
We’re really sorry to hear about the issues with delivery, the duplicate order, and the challenges you had reaching our team. That’s not the experience we aim to provide, and we completely understand how frustrating that must have been. Your feedback is incredibly valuable and will help us improve, especially around communication and consistency in our service.
If there's anything still unresolved or if you need further support, please don’t hesitate to reach out. We truly appreciate your patience and your honest review.
Kindest,
RIXO
Advertisement
Very beautiful dresses
Very beautiful dresses, high quality and very good service:
July 26, 2025
Unprompted review
Reply from RIXO
Dear Maria,
Thank you so much for taking the time to leave us a review, it's truly appreciated!
Kindest,
RIXO
Refunds take far too long for online orders
I ordered a dress on 18th July 2025 it wasn’t suitable and I returned it on 24th July. Rixo sent me an email on 28th July saying they had received it and my refund would be processed within 10 working days. Yesterday I emailed them (12) working days and asked where my refund was. They have emailed back saying it was an oversight and it has now been processed and would take up to another 10 working days. Really??? Customer service appalling I have never had to wait so long for a refund and then prompt them myself to get one.
They tried to tell me it’s because they are a small business…. absolute rubbish I buy from lots of small businesses.
Never again.
As of today day 13 I still have not received my refund.
My advice do not buy online from this company.
August 13, 2025
Unprompted review
Reply from RIXO
Dear Nicola,
Thank you for taking the time to share your feedback, and we're truly sorry to hear about your experience. We completely understand how frustrating delays like this can be, especially when you're expecting a prompt refund.
You're absolutely right that your return should have been processed within the stated timeframe, and we sincerely apologise for the oversight on our part. This is not the level of service we aim to provide, and we’re currently reviewing what went wrong in this instance to ensure it doesn’t happen again.
While we are a growing business and sometimes experience occasional delays during busy periods, that’s no excuse for not meeting your expectations or our own standards. We appreciate you flagging this, your refund has been processed as you mentioned yesterday afternoon and should reflect in your account shortly.
We’re really sorry to have let you down on this occasion, but your feedback has been heard and will help us improve. We hope to welcome you back again as we truly would not want to lose your custom.
Kindest,
RIXO
Bought my wedding dress and had it…
Bought my wedding dress and had it delivered by Harper, Magdeline was fantastic and made it such an enjoyable experience trying on in the comfort of my home - thank you!
August 9, 2025
Unprompted review
Reply from RIXO
Dear Julie,
Thank you so much for your review, we're so happy to hear that you had a seamless experience with our Try Before you Buy service. We hope you love wearing the Coco dress on your big day! Congratulations, we're wishing you all the best! If you share any photos on social media please be sure to tag us, we'd love to see! #humansofrixo
Kindest,
RIXO
Whole purchasing process painful
I saw the dress I wanted in June.
It was out of stock.
I was alerted it was back in stock 22nd July.
I ordered the dress.
When it arrived I found I’d ordered the wrong size.
When I contacted Rixo I was told they don’t do exchanges so I would have to return the dress and reorder.
Returned the dress on 4th August.
The size I wanted, a 12, was out of stock again.
Today is 8th August.
Still waiting for a back in stock alert.
Still waiting for a refund.
Occasion I wanted the dress for has been and gone.
July 25, 2025
Reply from RIXO
Dear Heather,
Thank you so much for taking the time to share your experience. We’re truly sorry to hear how things unfolded, especially with a special occasion in mind. We completely understand how disappointing it must have been not to have the dress you loved in the right size in time.
We just wanted to gently note that your return arrived back to us on the 7th of August, which was the day before your review was written. As soon as returns are received, our team begins processing them, and your refund will be issued in the coming days in line with our usual timeline. We really appreciate your patience while this is finalised.
We also understand how frustrating it can be when a popular item goes in and out of stock. Our back-in-stock alerts aim to help, but unfortunately certain sizes can sell out very quickly once they're available again - especially for styles in high demand.
We’re so sorry this experience didn’t meet your expectations and that the timing didn’t work out. If there's anything further we can do or if you'd like help finding a similar style, our customer care team is always here to help.
Kindest,
RIXO
Advertisement
Fantastic!
This company is fantastic. The dresses come in such a variety of material, patterns and styles. The perfect stop to find an outfit for any special occasion.
July 25, 2025
Reply from RIXO
Dear Stephanie,
Thank you so much for taking the time to leave us such a lovely review! It's truly appreciated. We can't wait to welcome you back soon!
Kindest,
RIXO
Extortionate delivery and refund charges
The delivery and refund charges are outrageous. £4.95 for delivery and £3.95 to process a return. So £8.90 in total! For this reason I won’t be ordering from Rixo again. I don’t know any other retailers that charge this much. Exorbitant!
August 4, 2025
Unprompted review
Reply from RIXO
Dear Ashley,
Thank you for taking the time to share your feedback; we're really sorry to hear you're disappointed with our delivery and returns charges.
We completely understand your concerns, and we do appreciate that these costs can add up.
Returns, in particular, have a significant environmental and business impact. Beyond transport, each return needs to be checked by hand, repackaged, and prepared to be loved again by another customer. While we continue to cover the majority of these costs, the small return fee helps us keep our garment prices fair for everyone.
That said, we know sizing and fit can be tricky, so we always encourage customers to reach out to our friendly Customer Care team or use our detailed size guides if you’re unsure before ordering, we’re here to help!
We’re genuinely sorry to lose your support and do hope you’ll consider giving us another chance in the future.
Kindest,
RIXO
It is so rare to have perfect customer…
It is so rare to have perfect customer service and I genuinely think I had that because of Milly. I attended my Rixo Bridal appointment last week and she was a superstar throughout and after. Milly was so polite and friendly which was a great aid for my nervous self in uncharted territory! Milly is clearly observant and brought great insights which helped shaped my decision; I now have two gorgeous dresses and a jacket for my big day. Communication after the appointment has been great too and I’m truly grateful for all of her consistent help throughout. I will definitely send future brides to Rixo Bridal!
July 23, 2025
Unprompted review
Reply from RIXO
Dear Clare,
Thank you so much for your kind words! We're absolutely delighted to hear that your experience at our bridal suite with Milly was so special. We’re so pleased she was able to make you feel supported, understood, and confident during such an important moment.
It means the world to us that you found not just one, but two gorgeous dresses and a jacket for your big day, we can only imagine how stunning you’ll look! Thank you for trusting us, and for recommending us to future brides we’re so grateful.
Wishing you the most magical wedding day!
Kindest,
RIXO
Rixo Made My Wedding Dress Dreams Come True!
I ordered my wedding dress from Rixo and couldn’t be happier with the experience. Milly went above and beyond to help me source the dress in my size, even arranging to have it posted to me as it wasn’t available online. Her communication throughout was excellent — I was kept updated every step of the way, which made the whole process feel so smooth and personal.
As for the dress itself — it’s absolutely stunning. The vintage-inspired design feels both timeless and unique, with such beautiful detailing. It’s fantastic quality and fits like a dream. I’m so glad I chose Rixo for such a special occasion — highly recommend!
May 5, 2025
Unprompted review
Reply from RIXO
Dear Becky,
Thank you so much for your lovely review! We’re so happy to hear that our Steph dress made your wedding day feel so special, it means the world to us. Milly will be over the moon to hear your kind words about your experience. Thank you again for letting us be part of such a beautiful moment, it's truly always such an honour for us!
Kindest,
RIXO
Advertisement
Rixo Wedding dress
Bought my wedding dress online from Rixo and absolutely adored it. Love the fun, retro style which really suited our relaxed day. Couldn’t recommend Rixo more!
July 18, 2025
Unprompted review
Reply from RIXO
Dear Ciara,
Thank you so much for choosing RIXO for your special day, it's always such an honour to be part of such a special day. We’re thrilled to hear that your wedding dress was a perfect fit for your relaxed, fun celebration. Your kind words mean the world to us, and we couldn’t be happier to have been part of such a memorable moment. Congratulations again, and we hope to see you back soon!
Kindest,
RIXO
Lovely in store experience
Lovely in store experience, unique styles, good size inclusion
July 1, 2025
Unprompted review
Reply from RIXO
Dear Laura,
Thank you for taking the time to leave us a review. We’re thrilled to hear you enjoyed your in-store experience and appreciated our unique styles and size inclusion.
We can’t wait to welcome you back again soon!
Kindest,
RIXO
My Rixo dress - perfect for my 50th party!
I searched endlessly for the perfect dress for my 50th Birthday party and Rixo was the place! The Abi cornflower blue midi is absolutely stunning. I received so many compliments. It's a beautiful print and colour! Flowing, summery, elegant.
July 30, 2025
Unprompted review
Reply from RIXO
Dear Claire,
Thank you so much for sharing your special celebration with us! We’re thrilled the Abi cornflower blue midi was the perfect dress for your 50th birthday party. It sounds absolutely stunning, and we’re so happy to hear you received so many compliments!
Here’s to many more beautiful moments in RIXO! Wishing you a Happy Birthday!
Kindest,
RIXO
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.