R N GoldenReviews 

I recently purchased a Hyundai vehicle from the dealership; Jonathan Bland was the sales exec who helped me. I have to say Jonathan was amazing, he initially gave me a few options having listened to my requirements. My budget changed and I thought I would not be able to get the car I wanted but Jonathan found me the perfect vehicle within my budget. He was very patient and helpful. Highly recommend. Overall my experience with the dealership was excellent service, attentive, listening, understanding and most of all communicating with me every step of the way.

Staff Nice enough but communication is terrible, constantly have to follow up when told they will ring. Stuff gets done eventually but it isn’t easy. Still waiting for car to be sorted 3 months after buying

I recently bought a car from R N Golden and couldn’t be happier with the experience. From start to finish, everything was smooth and straightforward. The car was well prepared, looked great, and was priced very fairly.
Neil was brilliant throughout the whole process, helpful, friendly, and always there to answer any questions. He made buying the car feel easy and stress-free, guiding us every step of the way.
I would highly recommend this dealership to anyone looking for a quality car and great service. A special thanks to Neil for delivering everything exactly as promised.

Customer service at its very best. As I enter my twilight years, many main dealers have had the pleasure of my company- these guys rate at some of the very best!!

We had a great experience with the purchase of a fabulous i20n, for my son!.
Thank you (Neil Burhouse )for the easy experience, would highly recommend.

I just part exchanged an old Hyundai for a new 2024 plug in hybrid. Neil was our point of contact during the process and was fantastic. He could tell I had done my research so offered support / answered all our questions as opposed to overloading us with info. He was very patient and made the whole process incredibly smooth and easy. He over delivered when it came to picking up the car making sure it looked amazing and then talked me through the main features and set up my phone before I set off.
Great service, great car and competitively priced

As an elderly couple we approached buying a new car with some trpidation. However, our fears were unfounded as we were put into the capable hands of Jonathan who proved to be in the top league of sales personnel. His patience, knowledge of the vehicle and good humour made for a most pleasurable experience. The end result was that we bought a vehicle that is exactly what we want at a price we could afford and came away highly satisfied.

Great service as always from R N Golden. Very friendly and helpful staff.

I saw a used car online and rang for details , I spoke to Hayden who was really nice , he said the car wasn’t in yet and I arranged a test drive for tomorrow Wednesday 25 th of November, I got a call two days before my test drive ,mon 24 th November to say the vehicle had been sold by his colleague, I think customer service was really poor here , I live 1.5 hours away and I wasnt test driving it to waste time , sorry guys as this is my only experience with ur company I can’t recommend you to anyone

Great service; however on pickup the car was not clean. Stunk of poo and sour milk. Jacub called and said he would arrange a pick up and have it valeted but no call back.

A BIG Thank You

I took my Hyundai Tucson in to RN Golden in Huddersfield as the bonnet release catch wasn’t working, also to do a diagnostic on the 48v battery. From start to finish the staff, especially Natalie, were absolutely amazing. I cannot fault the customer service and how easily they explained everything to me. I will definitely go back as it is so refreshing to go to with a main dealer who is as customer focused as they are. Submitted in relation to Chris Taylor. Thank you.

Absolutely first class professional, knowledgeable and friendly customer service. I am a 100 percent satisfied customer. Thank you.

Bought a car and found Ed very approachable and patient given my challenging circumstances. Smooth easy transaction and happy to recommend

Worst garage I have dealt with in over 30 years of driving. RN Golden sold me a Tucson that was riddled with faults. The screen and sound failed within 24 hours of driving away which took them many months and multiple visits to fix the issue. As soon as that was eventually fixed the EGR value failed so back in went the car. RN Golden mechanics simply gave the part in question a wipe with contact cleaner. Needless to say, another immediate failure having driven away. Spoke with them and received complete ambivalence and a metaphorical shrug of the shoulders. No customer service, they could not care less. Took the car to Leeds Hyundai who immediately diagnosed the problem and fitted a new part with zero fuss. RN Golden are all smiles and free coffee at the point of sale but incompetent mechanics and dreadful customer service thereafter. Personally, I will never purchase another Hyundai but if you must I would avoid this outfit at all costs.

EDIT

This is a weak and disingenuous response from RN Golden. They now claim the failed fix was part of the warranty process, but this is only stated now after a poor review and not at the time. I was simply informed that “we have fixed the car, you can come and pick it up”. There was zero communication on the warranty process, but this is now stated to a wider audience in response to negative comments. This is at best dishonest and at worst a lie.

As for the actual work completed. These are very carefully chosen words “in as timely a manner as we were able to” and “dealt with both matters as best we could”. RN Golden clearly can’t say we fixed the problem quickly or first time, so they hide behind these vague sentences.

As always, dealerships are given good reviews if the car has no faults. As soon as they are tested with issues it falls apart.

Having used RN Goldens for a number of years, the customer service and attention to detail provided here are exemplary. Both Chris and Alistair are knowledgeable, friendly, and a pleasure to deal with. Nothing is a problem to these guys, and every item is supplied right, first time. Cannot recommend these guys highly enough. Keep up the excellent work!

My last visit I said I would be back. I visted on Monday the 16/9/2024 needing a new alloy wheel. I was looked after by Alister in parts who gave me a price I was more than happy with When I asked how long expecting a few days wait I was surprised that Alister said they would do it the next day.
Sure enough I arrived today the 17th and was sent on my way with my new alloy fitted in less than 20 minutes and they fitted it for free. What an absolute cracking dealership this is. Every visit is a pleasure simply due to people who work there and how they care. Top class. Thank you so much.

Has a positive experience when I called up about an issue I had. Just want to say thank you to the guy called Lee who helped me out.

Thanx

A warm welcome from all the staff at Golden's and good instructions from Jonny, before driving the new car home. The test drive and purchase with Myles was also good at the VIP day.
Driving out of Golden's garage last Sunday, having purchased a new Bayon I felt excited to be behind the wheel!
Even my husband (who likes a good car and needs to feel comfortable as a passenger) is singing its' praises!
Thank you to all the staff for their welcome, care and patience.

yes very good it’s a year ago since I got my new car from here and I am glad to report that they have had a ramp specially made for people in a wheelchair or like me a mobility scooter and it’s much better now getting into the show room I took my car for it’s first service and it’s electric so not much to do but I watered for it inside and Hayden got the ramp out and fitted it for me and Natalie took my keys and the lady on reception made me a coffee it’s much better than a year ago and a big thank you to all the staff at RN Golden for a lovely time and thank you so very much for the ramp