Road Angel Group Reviews 

I’ve had my road angel halo for 2 years nearly now, today I had problems with accessing my camera as it wouldn’t connect to the app, I tried reset and uninstalling my app. Spoke with Alex who was very helpful and managed to restore my camera on the app! Many thanks

Faulty from brand new, and still faulty after four months of customer service trying to get it working. Recording but not saving anything so useless. First SD card had corrupted files so sent me a replacement which worked for six days before same error resumed. Returned unit to Road Angel for diagnostic’s, when sent back it worked for two days before same error resumed. They are now ignoring emails, I try not to call as attitude comes across as I’m disturbing there day. I will try calling. A waste of £350 quid at the moment and no protection from anything.

I ordered a Pure one Road Angel, we had a few issues but road angel sorted the issues out promptly

Bought a speed and traffic camera awareness device. Firstly it frequently failed to notify me of sites where I knew for sure there were regular vans. Most alarming is that it only works if the app is set to permanently know your location. These guys can track you through the phone even when not using the device. If you set it to only while using it fails to connect and work. So the question is who are these people selling my phone movement data to? Very dodgy. I also cancelled subscription when realised fails to notify of most camera sites.

Had a problem with my subscription but Donna was really helpful and managed to sort things out for me with no issues
Highly recommended

Donna my agent was absolutely fantastic she always is absolute pleasure to deal with and she sorted my subscription out no problem all is good thank you

What a total waste of money!
Many years ago I had the original road angel, it was excellent, could not be better! So when I bought a performance car I felt it would be better to reinvest in some help.
Ordered pure one plus all the bits, not cheap! Before hard wiring it I thought I would check it out, set up easy! Started driving, speed not accurate by a lot! Kept giving me wrong speed limits! Ok thought I would let it settle, so left it over night. Took it out again same issues, speed change not quick enough, limit change was well out, still not sure what speed limit I was in. Basically waste of money!

I haven’t changed my opinion however I have to say the company took my complaint seriously and made good.
It’s a real shame as customers we have to almost bully to get our legal rights.

Manoj was very helpful on re-setting the device.
Thank you for your patience.

I had some issues with setting up my front and rear dashcam. I called Road Angel and selected Technical Assistance and was connected to Gopal. He’s assistance was fantastic and his manner and patience very much appreciated … Gopal talked me through the set up process and my system activated and is working very well . Great service ! Thank you

Phoned Road Angel and spoke to Alex in Technical. Ordered a replacement static pad for the refitting of my Halo Ultra to a new vehicle and was guided by Alex with a query I had in bringing up the telematics on the videos retrieved from the camara. First class service and knowledge given. Thanks again Alex.

If you're thinking of buying RoadAngel products - DON'T!
I bought the Halo Play Dashcam from these guys and it initially was not installed properly and kept causing my car battery to drain for months. I was forced to pay for a new battery, but still the same problem occurred. After some research and further mechanic visits, it turns out that RoadAngel want you to install a weird cable to avoid car battery drains by their dashcams. But these frauds don't make that clear anywhere on their installation manuals or advice they provide, even to their resellers such as Halfords.
To make this worse, a few months later, the dashcam stopped working entirely. Having tried to register it for warranty, their website was not accepting it (again, a complete waste of time). Then having reported it to them and sent them all the information, they kept asking an endless amount of questions by email (like have you pressed this button and that button) which took months! At no point did they offer a fair or quick solution, so their supposed 3 years warranty is just a marketing gimmick - they will make your life difficult, and like me, make you throw away the dashcams before they do anything about it!
Do not buy their products unless you're prepared to experience the definition of what a bad and fraudulent company is.

I’ve had mine around a week, it came quickly and was easy to set up , the major issue I have is that the speedometer on it is not very accurate, it takes a while for it to show the right speed and when it does it seems to be 4-6 mph over my car speedometer which means I can’t trust it so I am looking at the road angel for the speed of the road and then my car speedometer to check what speed I’m going so not ideal

I was having great difficulty reconnecting the Pure Sync in my car and finally contacted your Customer Service department.
I spoke to Gopal who who listened carefully to my problems and sent a quick connection advice email.

This did not, however, help in my case and Gopal and I had an hour long conversation to get it connected during which he was the model of patience..
Absolutely first class service!
I'd almost forgotten such customer care existed.
Thanks Gopal.

I have recently purchased a Road Angle speed device.
I had difficulty in setting up the device and contacted support. The phone was answered very quickly by Manoj
Who was very courteous, knowledgable and above all patient.
I had to contact again and his colleague was equally as helpful. Well done and thank you. BW.

I don’t know if I have a faulty unit but the speed shows constantly as 6MPH under the speed on my cars speedometer, plus not as up to date on road speed as it should be in my area in Wales M4 is 50 in sections with speed cameras and has been for about 4 years but says 70 I will be returning mine not happy !

Excellent! Alex was patient, friendly and completely resolved the problem I had. Stayed with me on the phone and talked me through a fairly complicated process. So great to be able to talk to a lovely human and to get through with ease…thank you, highly recommended product and support.

i changed from a nextbase to this road angel guardian with fitting hardwire kit the lot, what a mistake biggest load of crap i, ever been stiched up with.... does not connect to app. bloody uselees garbage, will be on ebay soon going back to nextbase... cost bloody 280pounds with all the kit....

The call was answered promptly and my issue was dealt with very efficiently, by an engineer called Gopal.
Many Thanks, I am now back on the road again, safer and more protected.

Phone answered quickly by a real person - Donna, who swiftly sorted out my query and subscription in a polite and friendly way

The product is very good and after some issues with the SD card asking to be formatted every time I turned the car on this was eventually resolved with thanks to the support team. I am now looking forward to seeing the benefits of having a good quality dashcam fitted to my car. Thank you to the support team.