Road Angel Group Reviews 

Road Angel, especially Alex were very quick and fixed it and returned it very quickly, very impressive ! Thankyou Alex.

I bought a road angel ignight 2 for its great technology but I didn't know how to set up so I called road angel up the guy who answered was alex mangil. He was so very helpful gave me time to go through how you set it up got it working for me graet dashcam the firm was so helpful and him aspecely big thanks alex

Ordered a dash cam and an item was missing from the book - got in touch and Gopal sent a replacement within a day

In late December bought a pure one within weeks it was back for its first repair worked for about 6 weeks back in for repair throughout 2025 had been been in for 5 repairs after 3. Repairs I started to ask for replacement told it would be fine all I wanted was it to work so accepted that February this year it packed in again sent for repair back in time to go to Scotland worked for 30 mile into journey stopped working was furious when I got back phoned them and demanded a replacement wanted 3 days for them to get back to me and was not pleased with their proposal which was they would refund the pure one but not replace it but if I bought a pure sync they would transfer my subscription to the sync now considering I am just 3 months into my second £150 subscription which I estimated I lost 6 months of that I thought I should have the subscription refunded or extended point blank refused told me that was the deal absolutely disgusting way to run a business will never deal with this company again

gopal was very patient and extremely knowledgeable. Managed to solve the issue somewhat

Unfortunately I bought this DashCam not knowing how bad their customer service is. The DashCam broke down within the warranty. I contacted them as I was abroad and in need of it. After numerous emails they agreed to send me a new DashCam to replace mine and asked for extra money for the upgrade model as well as postage cost for the old one and the replacement with a total of approximately €90. I paid the money but they sent me and refurbished that had issues since day 1 and stopped working a week later. I contacted them again and to replace it, they asked for more money (pay to post their faulty refurb back and postage fees to send another one to me that would cost me another €90). I asked them to send me a new DashCam but they never replied back. What a joke of customer service! One star is too much even if I was happy with the product until I spoke with them. 0 stars would be better deserved…
7 months later and still no reply from Road Angel… what a joke!

Bought a Road Angel Halo, (front and rear), dash cam late last year. Had a few queries along the way as I’ve owned different brands in the past but wanted a change. My queries have been answered both on the phone and by email very promptly.
I recently had a problem with the xd memory card and after contacting Gopal he arranged to send out a replacement which arrived in days. Cannot fault the service provided.

Gopal was so helpful setting up second phone on two units very patient with two old timers thanks so much

My new Pure Sync kept disconnecting from the app and wouldn't reconnect.
With help from Gopal problem was quickly resolved.
Great customer service

Alex was as usually he is excellent

I recently Road Angel Group for a faulty 128GB SD card and was genuinely impressed by the level of service I received from Gopal. The process was quick, straightforward, and completely hassle-free. Gopal responded promptly and handled my request with professionalism and efficiency, making the entire experience smooth from start to finish.

What stood out most was how easy they made everything—no unnecessary delays or complications, just excellent service and clear communication throughout. The replacement arrived quickly and worked perfectly.
It’s refreshing to see a company stand behind its products and deliver such reliable customer care. I wouldn’t hesitate to use them again and would highly recommend them to others.

Very good customer service, an issue with subscription which Road Angel resolved, a phone call to confirm from Monaj who went above and beyond to help on a bank holiday. Thank you.

Gopal customer service advisor went above and beyond he spoke to me and sorted my issue out and dealt with the problem and went the extra mile to resolve the issue I had with my halo ultra dash cam he was very professional and a pleasure to discuss the issue overall I am extremely grateful to him for his helpful and pleasant service he gave

Reliability issues from day one! Halo view 3 mirror cam, unit constantly records short clips no matter how the knock sensor was set! Touching the screen to try and get the unit to work only set off another ‘emergency recording’ the main issue is that that the mirror being an lcd screen is constantly back lit meaning that in daylight its usable but at night all you see is a grey glowing screen with no rear view! Their answer is to switch off the screen via the button to speed up the screen time out or adjust the screen time out … pressing the button does nothing but eventually switches off the unit! The screen timing has the same effect powering down the units removes the glow and the mirror is now usable! But hey that’s great if you want to see the traffic behind you at night but now means you have no dash cam! Although they have pictures and video of these issues and did take the unit back to ‘fix it’🤣 the returned unit does exactly the same thing but now has an intermittent card reading issue! So back it goes! The tech/custumer support is…. Well 3rd world comes to mind! They read off a card/ manual which is pointless they don’t listen to your complaint, talk over you trying in an attempt to fix it or believe that there isn’t one despite the visual aids you give them! Last dash cam of a similar design lasted 6 years before it failed due to dead battery this one 6 months and it’s been a pos that I should of returned to the shop but hey ho we learn from our mistakes, costly in this case!
🤞they fix it this time so I can list it on eBay 🤣

Update.. dropped a star as their customer service and failure to deliver on their offers

The young lady I spoke to was very helpful even though I could barely speak because my voice is so bad through illness

hard to set up but thanks to gopal he did a brilliant job of talking me through it and getting it set up so a big thanks to him and the team at roada angle

Manoj was very helpful. Solved my issue in a matter of minutes. Thank you so much!

Helpful, knowledgeable staff sorted out my subscription transfers and new Pure One purchase. Donna offered some useful tips and new and existing units now both functioning.

I bought a second-hand (but unused) Halo Pro which suddenly stopped working. I sent a message to the support centre on 28th March (Saturday) and received a reply early on Tuesday 31st.
I followed Gopal's recommendation, to update the firmware, and was pleased to find it fixed the problem.
the update was straightforward to perform.
Great prompt and effective support. Thanks.

Initially I had issues with changing my subscription but Donna was an absolute star. She patiently went through step by step until the issue was resolved. As all customer support should be.