Staff were knowledgeable and were able to help me check that I had ordered the correct light bulb via click & collect and help me find another similar lightbulb for a kitchen spotlight. It would hav... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amazing service and product. Have now ordered twice, product exactly as described and delivered , flat packed, within just a few days despite being advised could be up to month. Delivery people on... See more
I went to Witney Robert Dyas for the DHL shipping service. As it turned out my parcels were overweight so unsuitable. But, the staff were so patient. helpful and kind - it made a stressful experience... See more
I ordered a non-stick Tefal induction wok when our existing wok was found incompatible with a newly installed induction hob. Robert Dyas Tonbridge had a non-stick Tefal induction wok available for... See more
Company details
Written by the company
Present on the high street since 1872, Robert Dyas is one of the oldest and most respected retailers in the UK. Offering everything from home appliances to garden furniture, DIY essentials to cleaning solutions, we pride ourselves on an innovative and diverse product range delivered with outstanding customer service.
Contact info
1 St George's Rd,, SW19 4DR, Wimbledon, United Kingdom
- www.robertdyas.co.uk
4.1
Great
57K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A lovely bench
A lovely bench, at a very good price. Easy to assemble too.
August 12, 2026
Unprompted review
Advertisement
I think the customer service is A+ also…
I think the customer service is A+ also the item is as it says I’m very happy
August 3, 2026
Unprompted review
Shopping experience 21st century style
Everything that I needed to complete my move to my new accomadation could be sourced under the Chiswick Branch of Robert Dyas which was first visited on the 7 August 2026 Whilst here I was served and attended to by highly courteous and professional staff which led to me taking on Robert Dyas Loyalty program. Needless to say I will be returning back real soon.
August 7, 2026
Unprompted review
arrived in good time
arrived in good time, one part was wrong. Rang customer helpline which was not taking calls due to staff training. Filled out online form which only wants to deal with returning items. Not what I wanted to do after spending a good few hours constructing the trolly. Did fill out form, no reply to date. We did contact the maker of the product excellent service, replacement part with 24 hours. I have bought various large items from RD, ie a sauna but never again. Am very very disappointed, wont even use local RD shop.
August 8, 2026
Unprompted review
Reply from Robert Dyas
Good Afternoon Susan.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Robert Dyas.
I am really sorry to hear that although your order arrived promptly, one of the parts was incorrect and that you experienced difficulties when trying to contact our Customer Care Team for assistance.
We understand how frustrating this must have been, particularly after spending several hours assembling the trolley and not wanting to return the entire item simply because one part was incorrect. We are also sorry that you were unable to reach our team by telephone at the time and that you did not receive a response to your online enquiry.
We are pleased to hear that the manufacturer was able to assist you quickly and arrange a replacement part within 24 hours. However, we appreciate that you should have been able to receive the support you needed from us and we are sorry that this experience has affected your confidence in shopping with Robert Dyas, particularly as you have previously purchased larger items from us.
I can see that you have not yet raised a case with our Customer Care Team. If you would like us to look into your experience further, please reach out to our Customer Care Team on 0333 038 3232. Alternatively, you can raise a case and email us via our website and we will respond within 48 working hours.
Thank you again for bringing your concerns to our attention. We appreciate your feedback and are sorry that we did not provide the level of service you expected on this occasion.
Have a good day!
Sara - Customer Relations Executive
Robert Dyas
Prompt delivery
Prompt delivery. Well packaged. Good value. Thank you.
August 12, 2026
Unprompted review
Advertisement
The service was very good
The service was very good
The foot stool arrived two days after I ordered it
The foot stool was exactly as it looked on line
On this experience I would highly recommend and I would definitely use them again
August 9, 2026
Unprompted review
Very pleased with item and delivery
Very pleased with item and delivery
August 12, 2026
Unprompted review
Great experience
Couldn’t find what I was looking for so a member of staff took me to where the mats were.
Good choice and quality and reasonably priced.
Staff helpful and friendly. Great experience as always
August 13, 2026
Unprompted review
We have just bought an outdoor corner sofa - but parts missing
We have just bought an outdoor corner sofa via Robert Dyas because you sure a trusted brand. The delivery was fast and efficient, however the delivery team were in a rush and didn’t want to help open boxes. On trust we signed for the three boxes but when opened and started to assemble furniture we found significant parts missing and were only able to half assemble. We immediately reported this to customer services. The first person offered to send us a manual so we could point our parts missing. We had already told him the parts that are missing. A second attempt got a much more helpful response and we were told it would be sorted out with the manufacturer and we would have an update by the end of the working day. That was Friday today is Sunday and no news. We will try again tomorrow. This is frustrating, not what we expected and we now have boxes and half assembled furniture our small space with one seemly able to resolve and at least give us update to when we can expect missing items (if at all!). Barbara and David
August 5, 2026
Unprompted review
Reply from Robert Dyas
Good Afternoon Barbara.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Robert Dyas.
We are very sorry to hear about the issues you have experienced with your new outdoor corner sofa, particularly after choosing to purchase from Robert Dyas as a trusted brand.
While we are pleased to hear that the delivery itself was fast and efficient, we are sorry that the delivery team were unable to provide the assistance you expected when the boxes arrived. We understand how frustrating it must have been to discover that significant parts were missing once you began assembling the furniture, leaving you with boxes and only partially assembled furniture in your home.
We are also sorry that you did not receive the expected update by the end of the working day as advised. We appreciate that being left without clear information regarding when the missing parts will be provided is understandably frustrating.
Our Customer Care Team is currently working with our supplier to resolve the issue and establish what is required to get the missing parts to you. We appreciate your patience during this time while we work with the supplier to find a suitable resolution.
We apologise again for the inconvenience and frustration caused and thank you for bringing your experience to our attention. If you require any further assistance from our team, please do not hesitate to contact us for further support.
Have a good day!
Sara - Customer Relations Executive
Robert Dyas
Advertisement
Absolutely brilliant service
Absolutely brilliant service, quick and reliable delivery and the planter we ordered was really good value for money and stylish. Will definitely be coming back and definitely recommend, thank you.
August 5, 2026
Unprompted review
Great service as usual
Great service as usual, always my first port of call.
August 12, 2026
Unprompted review
Delivery was made within the timescale
Delivery was made within the timescale. The bin store is made of good quality materials. It was easy to put together with the diagrams and labelled fittings, however the instructions are in German. I am pleased with the finished bin and people have made complements.
August 12, 2026
Unprompted review
Excellent price for item.
Excellent price for item.
Kept informed about when ready to collect.
Pleasant efficient service on collection.
Item exactly as expected.
August 14, 2026
Unprompted review
Advertisement
Really good service and inexpensive
Really good service and inexpensive. I was constantly kept updated which always a plus for me.
August 9, 2026
Unprompted review
Great company
The ordering, communication and delivery were all perfect.
However the item purchased was really bad quality and not worth half of what was paid! We have kept it though :-)
August 11, 2026
Unprompted review
The umbrella arrived late and there are…
The umbrella arrived late and there are no instructions so I am struggling to put it together . Surely there should’ve something to show how it fits together as there are individual pieces and the LED panel. May have to return
August 15, 2026
Unprompted review
Reply from Robert Dyas
Good Afternoon Suzanne.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Robert Dyas.
I am really sorry to hear that your umbrella arrived later than expected and that you have also experienced difficulties with the assembly.
We completely understand how frustrating it must be to receive a product with several individual pieces and an LED panel, only to find that there are no clear instructions to help you put everything together. We appreciate that this may leave you unsure of how the parts should fit together and understand why you may be considering returning the item.
We apologise for the inconvenience caused and appreciate you bringing this to our attention. Your feedback regarding the lack of assembly instructions will be shared with the relevant team for review.
If you require any further assistance from our team, please do not hesitate to contact us for further support and we will be happy to help where we can.
Have a good day!
Sara - Customer Relations Executive
Robert Dyas
Excellent delivery
Excellent delivery. Very helpful.
Bent wooden pieces made fitting difficult, as did reliance on electronic fitting instructions.
August 10, 2026
Unprompted review
Reply from Robert Dyas
Good Morning Gilly.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Robert Dyas.
We are pleased to hear that you were happy with the delivery service and found our team helpful.
We are sorry however to hear that you experienced difficulties during assembly due to some of the wooden pieces being bent.
We appreciate that this would have made fitting the product more challenging than it should have been. We also understand that relying on electronic fitting instructions may not have been ideal and could have added to the difficulty of the assembly process.
We appreciate you bringing these points to our attention and will ensure your feedback is shared with the relevant team for consideration.
If you require any further assistance from our team, please do not hesitate to contact us for further support.
Have a good day!
Sara - Customer Relations Executive
Robert Dyas
Advertisement
I found what I wanted in a well stocked…
I found what I wanted in a well stocked store but one staff member could have been more helpful.
August 10, 2026
Unprompted review
Nice people to do Business with
very pleasant and knowledge staff , ordered the item that we wanted which arrived in store quickly and we were able to collect within the time span quoted
August 14, 2026
Unprompted review
Very disappointing delivery experience
Very disappointing delivery experience
Conflicting delivery information and nobody knows where my shed is
I ordered a small vidaXL garden shed through Robert Dyas. On 9 August, Robert Dyas emailed to confirm that the order had been dispatched and would be delivered by Yodel.
On 11 August, I received a courier notification saying the parcel was on its way. On 12 August, I received another notification confirming it was out for delivery that day between 5:29 pm and 7:29 pm.
However, later that same evening, vidaXL emailed claiming that an “unforeseen problem” in its warehouse had delayed the order and that it expected to ship it in three days. That made absolutely no sense, as Robert Dyas had already confirmed it was dispatched and the courier had said it was out for delivery.
I have since been told that three delivery attempts were supposedly made, yet no calling cards were left and I received no clear notification of these failed attempts. I was also never told that I needed to download an app to see the full tracking information.
When I contacted Yodel, they could not tell me where the shed currently was. I was told I could not collect it and would have to wait until Monday for an email explaining what happens next. It may have been returned to vidaXL, but nobody seems able to confirm that.
I bought the shed from Robert Dyas, not from three separate companies, and I should not have to untangle contradictory information between Robert Dyas, vidaXL and the courier. At present, I have no shed, no confirmed delivery date and no definite answer about where my order actually is.
This has been an extremely frustrating and badly managed delivery experience. Robert Dyas needs to take responsibility for orders sold through its website and ensure that its suppliers and couriers provide customers with accurate, consistent information.
August 15, 2026
Unprompted review
Reply from Robert Dyas
Good Morning DH.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Robert Dyas.
We are very sorry to hear about the conflicting information you have received regarding your shed delivery and completely understand how frustrating it must have been to receive different updates from Robert Dyas, vidaXL and the courier.
We appreciate that you should not have been left unsure about the location of your order or what was happening with the delivery, especially after receiving notifications advising that the item had been dispatched and was out for delivery.
I can see that you have not yet raised a case with our Customer Care team, so we would like to have the opportunity to review this further. Please reach out to our Customer Care team on 0333 038 3232, or you can raise a case and email us via our website and our team will respond within 48 working hours.
Once we have your order details, our team can investigate the delivery status and liaise with the relevant parties to establish what has happened and what the next steps are.
We apologise again for the frustration and inconvenience caused and hope our Customer Care team can help get this resolved for you.
Have a good day!
Sara - Customer Relations Executive
Robert Dyas
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.