Staff were knowledgeable and were able to help me check that I had ordered the correct light bulb via click & collect and help me find another similar lightbulb for a kitchen spotlight. It would hav... See more
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Review summary
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Amazing service and product. Have now ordered twice, product exactly as described and delivered , flat packed, within just a few days despite being advised could be up to month. Delivery people on... See more
I went to Witney Robert Dyas for the DHL shipping service. As it turned out my parcels were overweight so unsuitable. But, the staff were so patient. helpful and kind - it made a stressful experience... See more
I ordered a non-stick Tefal induction wok when our existing wok was found incompatible with a newly installed induction hob. Robert Dyas Tonbridge had a non-stick Tefal induction wok available for... See more
Company details
Written by the company
Present on the high street since 1872, Robert Dyas is one of the oldest and most respected retailers in the UK. Offering everything from home appliances to garden furniture, DIY essentials to cleaning solutions, we pride ourselves on an innovative and diverse product range delivered with outstanding customer service.
Contact info
1 St George's Rd,, SW19 4DR, Wimbledon, United Kingdom
- www.robertdyas.co.uk
4.1
Great
57K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Ordering was straight forward.
Ordering was straight forward.
Delivery was prompt.
Love the pot set.
August 10, 2026
Unprompted review
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Lightbulb moment
Staff were knowledgeable and were able to help me check that I had ordered the correct light bulb via click & collect and help me find another similar lightbulb for a kitchen spotlight.
It would have been 5 star if they had been able to find the package immediately.
Please please please re-open your shop in Reading in the town centre so Reading residents can have a hardware shop again!
August 12, 2026
Unprompted review
Good furniture that was delivered when…
Good furniture that was delivered when expected
August 11, 2026
Unprompted review
Great service
Got the exact the paper I was after for half the price of other stores. Quick delivery though was left at my front door in full view of people passing. Maybe could have put it up the side of house.
August 6, 2026
Unprompted review
The product was exactly what I wanted
The product was exactly what I wanted, despite not turning up on the day promised (just missed by 1 day) not a big deal but I was really pleased with what I bought.
I wasnt aware it was a flat pack I dont recall seeing that in the description but again not a massive issue for me and it was a big job to assemble anyway, overall Im really happy with the purchase.
August 12, 2026
Unprompted review
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The site was easy to check out...the…
The site was easy to check out...the item was in stock and the delivery was arranged without any problems
August 7, 2026
Unprompted review
Arranging a return isn't straightforward
Item arrived very quickly but I changed my mind after reading more reviews. So I started the return process on 12th August using online chat. Took them 24 hours to acknowledge my request. Another 24 hours to request photos. Another 24 hours to acknowledge photos and inform me that they have contacted the supplier. It's been a further 24 hours and I've not heard anything about a collection date. How can it be this difficult to arrange a return? I mean it's going to 2030 soon! It's much easier and quicker to arrange returns with Amazon or Argos.
August 12, 2026
Unprompted review
Reply from Robert Dyas
Good Afternoon Jamili.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Robert Dyas.
I am really pleased to hear that your item arrived quickly, although we are sorry to hear that you have experienced delays while trying to arrange your return.
We understand how frustrating it must have been to receive several updates over a number of days without yet having a confirmed collection date. We appreciate that having to wait between responses can make the return process feel unnecessarily lengthy, particularly when you are simply trying to arrange for an item to be collected.
Our Customer Care Team is currently working within a 24–48 hour response timeframe. We are sorry if our responses have not been coming through as quickly as you would have expected or to your own timescale. We appreciate that this may not feel fast enough when you are waiting for an update.
If you would like a quicker response or would prefer to speak to our team directly regarding your return, you can contact our Customer Care Team on 0333 038 3232 and they will be happy to assist where possible.
Thank you again for your feedback. We apologise for the inconvenience caused and appreciate your patience while we work to progress your return.
Have a good day!
Sara - Customer Relations Executive
Robert Dyas
Wallpaper that I ordered is excellent
Wallpaper that I ordered is excellent. Delivery was quicker than originally said. Which was a huge plus.
August 10, 2026
Unprompted review
Great Product & came early
Great Product & came early. Very nicely finished & easy to assemble. Would definitely recommend.
August 13, 2026
Unprompted review
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Click and collect Parasol from Tonbridge store
ordered item online, garden parasol, quality excellent for the price, quick and easy to collect item from the store, staff were friendly when we collected from Tonbridge.
August 12, 2026
Unprompted review
Good stock and helpful staff
Found the Britta filter jug we wanted. One of he assistants saw us picking up a pack of 3 filters and said, no, get the 6 filter pack, there's a special offer., which we then did. The other assistant at the till was efficient snd friendly.
August 13, 2026
Unprompted review
Went to the Witney store looking for…
Went to the Witney store looking for Eclipse glasses - but no luck, however, spotted a nice garden umbrella and stand which I bought. Staff were extremely helpful!
August 12, 2026
Unprompted review
Amazing service and product
Amazing service and product. Have now ordered twice, product exactly as described and delivered , flat packed, within just a few days despite being advised could be up to month. Delivery people on both occasions were excellent. Pleasant, professional and brought in to property for my wife.
Highly recommended!
August 15, 2026
Unprompted review
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Item arrived damaged and arranged a day…
Item arrived damaged and arranged a day to be collected. This did not happen either. 2 waisted day and still not resolved.
August 12, 2026
Unprompted review
Reply from Robert Dyas
Good Afternoon Tim.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Robert Dyas.
We are really sorry to hear that your item arrived damaged and that the collection did not take place as originally arranged.
I can understand your frustration, especially as you had already made arrangements and set aside your time for the collection, only for this not to happen. We appreciate that having to wait for a further collection has resulted in additional inconvenience and wasted time and we sincerely apologise for this.
We can see that your collection has now been booked for 25/08/2026. Once the item has been successfully collected, we will ensure that your refund is actioned accordingly.
We appreciate your patience while we work to bring this matter to a conclusion and apologise again for the inconvenience and disappointment caused. We hope the collection and refund can now be completed without any further issues.
Have a good day!
Sara - Customer Relations Executive
Robert Dyas
Very Satisfied
The item I ordered was in the shop to be picked up first thing the next morning. I was there not long after opening and was served immediately.
August 11, 2026
Unprompted review
Great product at a fair price with a…
Great product at a fair price with a prompt delivery
August 12, 2026
Unprompted review
Table was slightly buckled on on side…
Table was slightly buckled on on side where the glass is seal over by the metal edge
August 14, 2026
Unprompted review
Reply from Robert Dyas
Good Morning Sharon.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Robert Dyas.
I am really sorry to hear that the table you received was slightly buckled on one side where the glass is sealed by the metal edge.
I can understand that this would be disappointing, particularly when you would expect the table to arrive in perfect condition. We appreciate you bringing this to our attention and your feedback will be shared with the relevant team for consideration.
If you require any further assistance from our team, please do not hesitate to contact us for further support.
Have a good day!
Sara - Customer Relations Executive
Robert Dyas
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Very please with garden bench nice…
Very please with garden bench nice quality and easy to construct
Delivery was very good early in fact and very nice delivery guy .
August 11, 2026
Unprompted review
Staff are great and very helpful
Staff are great and very helpful, however... both the dog cooling gel mat and the dog toy I bought were broken. The gel mat had holes at the seams and the gel leaked straight out. The screw on the battery compartment for the dog toy was threaded and I therefore could not even try the toy.
August 12, 2026
Unprompted review
Reply from Robert Dyas
Good Morning Polly.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Robert Dyas.
We are pleased to hear that you found our staff to be great and helpful. However, we are very sorry to hear about the condition of the products you received.
We understand how disappointing it must have been to find that the dog cooling gel mat had holes along the seams, causing the gel to leak and that the screw on the battery compartment of the dog toy was threaded, meaning you were unable to use the toy at all. This is certainly not the quality we would expect our customers to receive.
We apologise for the inconvenience caused and would like to give our Customer Care Team the opportunity to assist you with the affected items and work towards a suitable resolution.
Please reach out to our Customer Care Team on 0333 0383 232. Alternatively, you can raise a case and email us via our website and we will respond within 48 working hours.
Hopefully, our Customer Care Team can put this right for you. Thank you again for bringing this to our attention and for your kind comments regarding our store colleagues.
Have a good day!
Sara - Customer Relations Executive
Robert Dyas
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