Good Friday 3rd April my gas boiler had its yearly service as a places for people tenant at DE21 7RT... The tradesman was friendly and informative And a nice change from the previous company places... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
It took a long time for booking service visit, reason for not giving 5star. Engineer Kunal, who came was very good, pleasant and explained what he was doing. He cleaned afterwards and showed us the w... See more
Company replied
Very punctual engineer, very experienced and professional, polite and respectful. He completed all (?) his tasks in good time but I would have liked to receive a paper report, as I have done for a num... See more
Company replied
Received a call to arrange the yearly boiler check which was great as my post is a nightmare and can take a long time to arrive. Booked a suitable time and date which saved having to call and rearran... See more
Company replied
Company details
Written by the company
Robert Heath Heating is a leading provider of heating, hot water and electrical solutions for the social housing sector and private clients in the UK. We work closely with housing associations and local authorities to design, install, and maintain energy-efficient systems that ensure resident comfort and well-being. We believe everyone deserves a warm, comfortable, and safe home. We're committed to working with our partners to create sustainable communities where residents thrive.
Contact info
264 Burlington Road, KT3 4NN, New Malden, United Kingdom
- 03330141000
- cs@robertheath.co.uk
- www.robertheath.co.uk
4.3
Excellent
16K reviews
Replied to 93% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely disgraceful company im a…
Absolutely disgraceful company im a disabled person and have had no hot water or heating for over a week. They fail to keep appointments, lie and their standard of work is a joke at best, save yourself alot of unnecessary stress by picking a reputable plumber instead of these cowboys.
April 24, 2026
Unprompted review
Problem with Thermostat
I found the gentleman who came and fixed the problem I had with the heating thermostat was very helpful and friendly. He took the time to explain what had happened and why. He also managed to do the annual boiler check while he was here
I was very happy that it all now working correctly. Thank you.
April 24, 2026
Unprompted review
New part for boiler
The man came to put a new part in my boiler after a week 😔 he was nice
April 23, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to leave us a review. We're pleased to hear our engineer was able to resolve the issue for you. Best regards, Tom
Reply from Robert Heath Heating Limited
Thank you for your kind words! We're so pleased to hear you received excellent service. Best regards, Kat
Excellent service
Jordon was very knowledgeable and went above and beyond. We really appreciated your help today,thank you.
April 23, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to leave us such a wonderful review. We are delighted to hear that Jordon provided you with excellent service and went above and beyond. We will be sure to pass on your kind words to him. Best regards, Tom
I’ve only given this rating for the…
I’ve only given this rating for the engineer, getting them out as urgent was the issue but the engineer Dan is great, couldn’t ask for a more decent guy. Did everything he could to make sure me and my children had heating and hot water again
April 23, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to leave us a review. We're truly pleased to hear such positive feedback about Dan and that he was able to ensure your children had heating and hot water again. We're also sorry to hear about the difficulties you experienced in getting an urgent appointment. If you would like to discuss this further, please email us at CS@robertheath.co.uk so we can look into this for you. Best regards, Kat
Very competent and helpful
April 23, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to leave us a review. We're delighted to hear you were happy with the service. Best regards, Louise
The lad that came was lovely never…
The lad that came was lovely never stopped very professional came just after 8am was away by 1pm you would have thought he was never there everything cleared and cleaned can't remember his name but I live at newburn and it was just today got a brand new boiler
April 23, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for your kind words! We are absolutely delighted to hear that you had such a positive experience with our engineer and your new boiler installation. We pride ourselves on our professionalism and cleanliness, so it's wonderful to know we met your expectations. We appreciate you taking the time to share your feedback. Best regards, Jennifer
Very professional and polite!
April 23, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to leave us a review. We're delighted to hear you had a positive experience. Best regards, Kat
Highly recommend Robert
On time Robert very polite
His knowledge was brilliant answered all my questions
April 21, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to leave us such a wonderful review. We're delighted to hear that Robert provided such excellent service and was able to assist you so thoroughly. We'll be sure to pass on your kind comments to him. Best regards, Kat
Fantastic service
Fantastic service. The engineer was professional, thorough, and very helpful in answering my questions about maximizing energy efficiency. My ASHP is running better than ever. Will definitely use Robert Heath Heating for all future maintenanc
April 22, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for your wonderful review! We are absolutely delighted to hear that you had such a positive experience with our engineer and that your Air Source Heat Pump is running better than ever. We truly appreciate you choosing Robert Heath Heating for your maintenance needs. Best regards, Louise
why do they leave taps running from the…
why do they leave taps running from the minute they come in till they leave have they no idea how much water flows through a tap full on in 25 /30 minutes coming a water meter
April 22, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for your feedback. We are sorry to hear about your concerns regarding water usage during a recent visit. We would like to understand more about your experience and look into this for you. Please could you email us at CS@robertheath.co.uk with further details? Best regards, Kat
Gas service
The engineer arrived at 8 am which gave me the whole day to myself. He was very friendly and chatty and efficient in his work
He even carried a big heavy box indoors for me which was very kind of him
April 22, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to leave us such a lovely review. We're delighted to hear that you had such a positive experience with our engineer, and we're especially pleased that he went the extra mile to help you. We will be sure to pass on your kind words. Best regards, Jennifer
The gas engineer was very polite and…
The gas engineer was very polite and friendly, he explained everything he was doing and cleaned everything up after himself
April 22, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to leave us such a kind review. We're delighted to hear that you had a positive experience with our gas engineer and that he was polite, friendly, and kept everything tidy. Your feedback is greatly appreciated. Best regards, Elise
Very good thank you
April 22, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to leave us a review. We're pleased you were happy with the service. Best regards, Tom
Engineer was lovely and very…
Engineer was lovely and very understanding of the situation I found myself in as he arrived to complete my gas check. Can't fault him.
April 22, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to leave us such a kind review. We're delighted to hear that our engineer was lovely and understanding. We truly appreciate your feedback! Best regards, Jennifer
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