Robinson's Shoes Reviews 

563
TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

Ordered R.m Williams boots and belt totalling to nearly £500, didn’t receive my order, emailed Gemma at the company as they don’t have a customer service phone number to contact them directly just a... See more

Rated 2 out of 5 stars

I ordered shoes and the order excepted and payment tacken 3days later I was emailed to be told Robinsons did not have stock and would need at least 2 weeks to supply me. I can't understand why it took... See more

Rated 3 out of 5 stars

Despite putting in code for 15 % discount per email this did not show in transaction. Tried to call to no avail and no response from email. Dissapointing service when being sent emails looking for b... See more

Rated 1 out of 5 stars

Sold me something saying was available for immediate dispatch .. got an email saying they would be 8-9 weeks, which is way past Christmas, so asked for my £250 to be refunded .. now after over 2 weeks... See more

Company details

  1. Shoe Store

About Robinson's Shoes

Information provided by various external sources

Robinson's Shoemakers is one of Ireland's most prestigious gentlemen's shoe companies offering bespoke shoemaking, traditional English footwear brands, a repair service and Robinson's own brand of off the shelf hand-made shoes.

Established Carrickfergus, Northern Ireland in 1954 by William & Annie Robinson as a local leather workshop and traditional cobbler, Robinson's has been at the centre of Carrickfergus for over 60 years. Now a third generation family business the company continues to grow from strength to strength offering expertise in all things shoe related not just locally but across the world.

In an ever faster paced world, were things rarely stay the same for long, it is refreshing to sometimes stop and to think at how things used to be done. When it comes to quality footwear this is exactly how things are at Robinson's. With time honoured traditions, finest materials and unique customer service you will be blown away by your experience. The Carrickfergus town motto is Gloria Prisca Novatur – The Glory of the Old Made New – and what better way to do business.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

563 reviews

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2.3

All reviews

(563)

1 review in the last 12 months

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Rated 5 out of 5 stars

Spot on !

Best price on the internet and great service means these guys are a great online supplier of the best quality shoes

December 22, 2015
Unprompted review
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Rated 5 out of 5 stars

First class service

The product I ordered was received within 2 days and well packaged. It was bought as a present so I have not yet unpacked it but it appears to be in first class condition. Would highly recommend this company.

December 22, 2015
Unprompted review
Rated 5 out of 5 stars

Loake Bedale 1880

I have been shopping around for a pair of Loake Bedale boots for sometime and found Robinson's footwear on line. They were very competitively priced and had a significant number of good reviews. On the strength of that I placed my order and have received excellent service. I was kept informed as to the progress of my order and it arrived in good time. The Bedale boots are superb and after a short period to break them in are eminently comfortable and look superb as a smart casual hard wearing boot. The Bedale is constructed on a larger last and I would recommend ordering a half size smaller than you would normally take in a standard shoe.

December 21, 2015
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Rated 5 out of 5 stars

Best prices, excellent service

For Barkers shoes, Robinsons always has the best prices and the speed at which they are delivered is excellent.

They also show how much they value their customers with the occasional free gift accompanying an order.

December 21, 2015
Unprompted review
Rated 5 out of 5 stars

Recent Purchase

I recently bought some shoes online from Robinson's Shoes. This was my first purchase with them but rest assured I shall be back for more as the whole experience was very efficient and trustworthy indeed. I bought two pairs of Loake shoes and I am delighted with them. They arrived safely and on time and Robinson's kept me advised each and every step along the way. Their website was very easy to navigate and the whole experience was very pleasant indeed.
Robinson's did advise that one of my initial choices were out of stock but they then invited me to select an alternative pair or to refund the cost. I selected an alternative pair and Robinson's were very gracious indeed here as they waived the slight price increase on my alternative pair which was an extremely nice gesture indeed..................which is one of the reasons they shall have my repeat business. Bravo Robinson's Shoes and keep up the good work indeed. Thank you.

December 21, 2015
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Rated 1 out of 5 stars

Unacceptable Service

Took money from my account before telling me the shoes were not in stock. Email them 3 times regarding a refund, which they did not respond to until I threatened them with reporting them to Paypal and trading standards.

December 19, 2015
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Rated 5 out of 5 stars

Great!

Excellent product. Great service. Ordering another pair today.

December 12, 2015
Unprompted review

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