My account Eric_5749 (created August 23, 2019) was compromised. The hacker removed my email and phone. I contacted Roblox Support twice — both times agents promised to help, but closed my tickets... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Information provided by various external sources
Free Games and Building Games! A virtual world for kids with user-created castles, cars, spaceships, swords, battles, trucks, zombies and awesome destruction. Build, battle, chat, or just hang out online.
Contact info
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Here's what I think Roblox has become.
I think it’s time to break it down and see Roblox for what it really is. Excuse me if I come off as whiney, but it’s time to face the reality of this platform.
I've been playing this game since 2018, and I think it's safe to say this platform has changed immensely, and for the worse. As everybody knows, the recent updates have been catastrophic. From the removal of classic faces and to the new age restrictions, this platform is about to get torn apart from the inside out.
There is one update in particular that I am the most upset about–and that’s the dynamic heads transition. Since the update, I have lost more than 50% of my value due to the dynamic heads update. My largest item, beast mode, lost more than half it’s value prior to the update.
It went from 125k to 55k in value. Granted, that’s on me for purchasing the item in the first place, but that does not cancel out the fact that I have lost money due to this update, as many others have too. In my opinion, I think it’s unfair that Roblox took a specific look that people paid for and altered it into something else, which arguably looks worse.
It has been getting to the point where people who don’t even play Roblox themselves, such as my mother, think that the updates are terrible. Many others, players or not, share the same feedback. I don’t know how anybody could get through to Roblox, but this platform is one more bad update away from imploding.
It’s not even just that update alone, the age restrictions and the new clothing/game publishing policies are big issues with this platform as well. It’s quite obvious that these updates are ineffective, and have proven to do nothing but harm the platform.
Hopefully Roblox can learn from their mistakes and slowly rebuild the community, but the chances of that happening are extremely low.
I have been enlightened
ok I wrote a review of Roblox that was 4 stars but I'm writing a new one. ROBLOX YOU NEEDA GET YOUR CRAP TOGETHER. I CAN MAKE A LIST OF ALL THE STUFF YOU HAVE DONE THAT THE COMMUNITY LITERALLY NEVER ASKED FOR. 1: BANNING SCHLEP. WHY THE FRICK WOULD YOU BAN SCHLEP??? (btw #freeschlep) EVERYONE LOVED SCHLEP HE WAS MORE ABOUT THE SAFETY OF ROBLOX AND ITS COMMUNITY THAN ROBLOX! 2:THE CHAT UPDATE. why. just why. its useless. 3: AI MODERATION. THOUSANDS UPON THOUSANDS F PEOPLE WERE FALSELY BANNED BECAUSE OF THINGS THEY DIDNT DO OR OF THINGS IT THOUGHT THEY WOULD HAVE DONE IN THE FUTURE. AND ROBLOX DIDNT GIVE A DARN WHEN PEOPLE TRIED TO REACH OUT. 4:REMOVING CLASSIC FACES/MAKEUP. NOBODY WANTED THIS! ROBLOX FORCED US INTO THE DYNAMIC FACES AND NOBODY EVEN GOT A SAY IN IT. ROBLOX SAID I WAS FOR "self expression" BUT WE HAD PLENTY OF IT WHEN WE HAD CLASSIC FACES AND WHAT IS THIS AHH MAKEUP (I was gonna put a link to kreek reacting to the add but trustpilot doesnt allow links in reviews)
Downfall
look i used to love Roblox but now it so bad i mean like it locked me out of my account and then made me do the ai puzzle which btw sucks because as a human i still can't solve it it's so bad it sucks what a down fall you guys really need to fix it because nobody is enjoying Roblox anymore
Impossible to resolve account access; customer support extremely unhelpful
I am incredibly frustrated with my recent experience with Roblox Support. I am a new user who created an account just a few days ago using my Xbox/Microsoft login. Due to a system failure, I am not receiving the necessary verification codes to log back in, which has left me permanently locked out of my account.
Despite contacting support and providing all my purchase receipts as proof of ownership, I have been met with a wall of automated, template-based responses. They are refusing to verify my account because I cannot provide receipts "older than 30 days"—an impossible requirement for someone who only started playing a few days ago.
When I asked for help from a human or an alternative verification method, they simply sent me the same canned refusal and told me to file a complaint with a regulatory agency, effectively abandoning a paying customer. Their "support" system is a loop of AI agents designed to block you rather than solve technical issues.
I have now had to request a refund through Microsoft for the purchases I can no longer access, as Roblox has shown zero interest in helping a legitimate user regain access to their account. If you are a new user, be warned: if you have any technical issues, you are on your own. Do not expect any real support.
Roblox Support is So BAD
Roblox Support is so BAD bro I did verify that im the owner of the account and still can't verify my ownership this is so horrible please hire roblox support staff like Steam, Epic Games
Fuckass updates
It's a OK game to me but recent Roblox updates are crazy shit bad
They took down one of the best games k2…
They took down one of the best games k2 climbing for no absolute reason like why would you do that Roblox it was a good game too why would you do that Roblox you just deleted hours of coding and time and stress and frustration the creator of the game took time out of their lives to make the game even XQC is mad like Roblox how would you like it if Jhon Doe deleted Roblox now Roblox you better write a 5,000 word apology to the creator of k2 climbing and un-delete the game a lot of people are mad you are already made the platform worse and now you just made 1 trillion times worse please do better Roblox
I played this and it was fun
roblox ruined Roblox its terrible they…
roblox ruined Roblox its terrible they should really bring back classic faces and remove games that are bad and weird.
BRING BACK CLASSIC FACES !!!!!!!!!!!!!!!!!!!!!!!!!
LIKE TOMORROW BRING BACK THE CLASSIC FACES, PLEASE.
they runed roblox for people ,nearly every one is giving 1 star to Roblox.
THE WORST SUPPORT TEAM EVER
THE WORST SUPPORT TEAM EVER! The bots are so dumb they dont understand anything and when they tell me to verify even tho i have done it a lot of times they still say that it is bad .
I lost my account and contacted toblox
I lost my account and contacted customer service they sent a link that will let me recover and it didn't work so now I had to make a new account with bad items compared to my old one
LOVE THE STUFF BUT NOT MUCH FUN GAMES…
LOVE THE STUFF BUT NOT MUCH FUN GAMES AHHHHHH! AND PLZ DONATE IS DEAD! AND NO CHAT PLZ DAVID CHAT BACK! AND SAVE R6 PLEASE!!!!1!
GUYS NO WAY
GUYS NO WAY, THE ENTITY JUST BROUGHT GOTH IHOP INTO THE FOG WE GOTTA GO!!!
ROBLOX updates are useless.
ROBLOX KIDS, ROBLOX SELECT.
WHAT HAVE YOU DONE?
I am so angry rn about Roblox because they are so bad and hiding behind a most controversial subscription ever called Roblox plus.
We had to check your face before doing anything you want cuz Roblox wants you to leave now.
Roblox is going to erase their reputation. Here are the reasons:
1. Forced ai age verification:
Roblox wants your face to gain anything so Roblox wants your personal data by invading ur privacy. Even if you don't give them ur face in the future, they will treat you as a baby
2. Unfindable games:
David bazooka punishes you by throwing unsearchable games on this game. Even Roblox kids and select will be treating you like a baby/a kid.
3. Boring new games:
Most of the new games are boring and melt your brain.
4. 16+ minimal and mild games:
This is clearly a failure. Because Roblox does useless things to me and silenced me. Even this one increases more inappropriate games on Roblox.
5. Predators
Roblox bans schlep and gave schlep a cease and desist because Roblox saw predators as an opportunity. Even the age verification makes Roblox worse by putting predators into kid groups by using fake kid faces.
6. Investors
These investors giving out bad updates and hating classic things. They giving out bad updates for the metaverse slop and removes classic faces for makeup. This is genuinely useless to any Roblox players.
In conclusion, you have to QUIT ROBLOX, FORGET ABOUT ROBLOX AND PLAY ANY OTHER GAMES THAN ROBLOX!
Loosing my friend to this stupid game
Loosing my friend to this stupid game. All they do is play this game and sleep. This game is ruining their mental health quickly. If you're a parent and your kid wants this game, DON'T EVER LET THEM GET IT. They will stop talking to you and will stay in their room all day. If you want your kid to live a long happy life, don't let them get Roblox. I should also mention that Roblox is a big area for predators. AND they do nothing to stop those kinds of people. I hate this stupid, mental health ruining game.
Awful Platform
Roblox moderators have been suing and banning people trying to protect children from exposure to predatory activity on the platform.
Not only that, but the customer service team does not allow you to request your personal data or delete your personal data from the platform even when you invoke your right to be forgotten.
Roblox's stupid verification bot
Because every time I get a puzzle right on that verify that I am not a bot it keeps saying that i have to try again and again and again like its so annoying and Roblox needs to fix it because when I get it right it says please try again or remove it completely to me its not a big deal for bots to join a game as long as they don't do anything. BUT ROBLOX FIX THIS NOW!
How Roblox is Bad now.
I started playing Roblox in 2021, till 2024 Roblox was fine but now (2025-2026) its really bad. One example is that I am 24 and the age verification thinks that I am 13 so I cant talk with my friends. Just bring back chat please and remove the age verification.
I don't like the face AI detection
I don't like the face AI detection, and I'm sure no one else does either. Why need my ID? Also, I thought this app was for kids, but some games are rated 17+?? I find that really weird to say the least. There's also plenty of those "bath" games which are NOT appropriate but always get marked as minimal in the age rating. Are you trying to attract adults on a thing mostly children use? That's weird, dude. I would personally just redo everything dfrom the ground up if I were the CEO since everything (Even the chat) is so messed up now.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








