Roche Bobois Reviews 

5,895
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

EXCELLENT service and advise and information from Roche Bobois / Finchley Road Flag Ship store. We have used them before and have just ordered a new piece and possibly more orders to follow. Junu has... See more

Company replied

Rated 5 out of 5 stars

Dimitris in Walton-on-Thames is an excellent sales consultant for the company. He is extremely knowledgeable about Roche Bobois range of products and gives very insightful advice on design and colour... See more

Company replied

Rated 5 out of 5 stars

Excellent warm and friendly welcome to the store. The Manchester store looks wonderful and so stylish. Linda went out of her way to make sure we had a truly personalised consultation and buying experi... See more

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Rated 5 out of 5 stars

What was meant to be a trip to the tip to get rid of old furniture turned into visiting the showroom and purchasing two of the most amazing arm chairs…. Laid looked after us amazingly ensuring we got... See more

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Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Manufacturer
  4. Home Goods Store
  5. Living Room Furniture Store
  6. Outdoor Furniture Store

About Roche Bobois

Written by the company

rochebobois.com

French Art de Vivre

Roche Bobois est un éditeur français, leader international du mobilier haut de gamme. Meubles & canapés de designer, luminaires, objets de décoration. Services personnalisés.

Voir le site 

Nos magasins 

Nos valeurs

Un meuble Roche Bobois, c'est avant tout un meuble qui a une personnalité unique, faite de personnalités multiples : celle du créateur qui l'a imaginé, avec sa part de talent, d'audace et d'inventivité, et votre part de personnalité, de liberté, de créativité. Choix des formes, des couleurs, des cuirs, des bois, des finitions... chaque meuble devient une pièce unique, exclusive, réellement conçue pour Vous.

Un meuble Roche Bobois, c'est aussi un meuble responsable, inscrit dans une démarche logique de respect des matières travaillées et du monde qui nous entoure. Devenir meilleur chaque jour, chercher en permanence les moyens de réduire les impacts sur notre environnement est une constante naturelle de notre comportement.

Notre métier: créer des rencontres entre l'inspiration, le savoir-faire et vous. Entre l'art et la vie. Réussir un meuble, c'est créer un art de vivre.


Contact info


4.8

Excellent

TrustScore 5 out of 5

6K reviews

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4.8

All reviews

(5,895)

1,562 reviews in the last 12 months

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Rated 5 out of 5 stars

I love lamp

I love lamp.

August 12, 2026
Roche Bobois logo

Reply from Roche Bobois

Hello, we are pleased to hear of your visit to our Wandsworth showroom and you love our collection.

Sincerely, Roche Bobois Management Team.

Rated 5 out of 5 stars

Excellent staff and very helpful and…

Excellent staff and very helpful and friendly

August 5, 2026
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Reply from Roche Bobois

Merci beaucoup pour votre retour ! Nous sommes ravis que vous ayez apprécié l’accueil et la disponibilité de notre équipe. Au plaisir de vous revoir bientôt !

Rated 5 out of 5 stars

friendly staff

friendly staff, great selection, no pressure to buy

July 30, 2026
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Reply from Roche Bobois

Dear Brenda, we are pleased to hear of your visit to our Dublin showroom and that our team was able to meet all of your expectations.

Sincerely, Roche Bobois Management Team.

Rated 5 out of 5 stars

Great service from Mia and Davide at Roche Bobois Chelsea

Mia and Davide were professional, polite, attentive to our design plans, and creative in making alternative design proposals. . It was an absolute pleasure having the help of Mia and Davide. Mia is a great sales person.

August 4, 2026
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Reply from Roche Bobois

Dear Delilah, we are pleased to hear of your visit to our Chelsea showroom and that Mia and Davide were able to meet all of your expectations.

Sincerely, Roche Bobois Management Team.

Rated 5 out of 5 stars

Carl's expertise and customer care was…

Carl's expertise and customer care was the highlight!

August 4, 2026
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Reply from Roche Bobois

Dear Stefano, we are pleased to hear of your visit to our Wandsworth showroom and that our sales team was able to meet all of your expectations.

Sincerely, Roche Bobois Management Team.

Rated 5 out of 5 stars

EXCELLENT service and advise and…

EXCELLENT service and advise and information from Roche Bobois / Finchley Road Flag Ship store. We have used them before and have just ordered a new piece and possibly more orders to follow. Junu has been efferent and very helpful. Thank you.

August 2, 2026
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Reply from Roche Bobois

Dear Zooey, we are pleased to hear of your visit to our Hampstead showroom and that our sales team was able to meet all of your expectations. We hope you enjoy your new Roche Bobois piece!

Sincerely, Roche Bobois Management Team.

Rated 5 out of 5 stars

Staff so helpful .visited many times…

Staff so helpful .visited many times and always welcomed

July 26, 2026
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Reply from Roche Bobois

Dear Jacqui, we are pleased to hear of your visit to our Dublin showroom and that our team was able to meet all of your expectations.

Sincerely, Roche Bobois Management Team.

Rated 5 out of 5 stars

Very good service…

Very helpful staff and excellent service. I definitely will come againThanks

July 20, 2026
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Reply from Roche Bobois

Hello, we are pleased to hear of your visit to our Dublin showroom and that our team was able to meet all of your expectations.

Sincerely, Roche Bobois Management Team.

Rated 1 out of 5 stars

I have been a very loyal customer of…

I have been a very loyal customer of yours for last 10 years and my family has spent heavily with your company. My last purchase July 2026 amounted to £26000 and was business done over the phone looking at your ex . Stock . There was a simple request to change the order by reducing the dinning chairs from 8 to 6 . This was refused. This has left a bitter taste in my mouth and I do not think I and my family will shop at your shop . There are plenty of fish in the sea and times are tough and you need loyalty. Thank you and no thank to you. Good bye
Mr B S MARJARA

July 26, 2026
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Reply from Roche Bobois

Dear Mr. Marjara, thank you for your feedback and for your loyalty to Roche Bobois over the past years. We are sorry to hear that this experience has left you disappointed.
We were pleased to accommodate several changes to your order. Unfortunately, your final request was received just two days before delivery, when the order had already been finalized and could no longer be amended.
We sincerely regret that we were unable to meet your request and hope to have the opportunity to welcome you back in the future.

Sincerely, Roche Bobois Management Team.

Rated 5 out of 5 stars

Sala Uddin was super helpful

Sala Uddin was super helpful. He understood our requirements and provided a very positive experience for us, which resulted in two purchases.

July 29, 2026
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Reply from Roche Bobois

Hello, we are pleased to hear of your visit to our Chelsea showroom and that Sala was able to meet all of your expectations. We hope you enjoy your new Roche Bobois pieces!

Sincerely, Roche Bobois Management Team.

Rated 5 out of 5 stars

The team are always helpful and Jeremy…

The team are always helpful and Jeremy gives great attention and is always available to answer questions and assist us with our several purchases over the last several months

July 16, 2026
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Reply from Roche Bobois

Hello, we are pleased to hear of your visit to our Hampstead showroom and that Jeremy was able to meet all of your expectations. We hope you enjoy your new Roche Bobois pieces!

Sincerely, Roche Bobois Management Team.

Rated 5 out of 5 stars

virgil of roche is an absolute legend

virgil of roche is an absolute legend. Best service ever in furniture land.

June 19, 2026
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Reply from Roche Bobois

Wow! Thank you so much for this fantastic review! 😊 It was a real pleasure helping furnish your new home. We love what we do, and clients like you make it even more rewarding. Wishing you enjoying your beautiful home!

Rated 5 out of 5 stars

This was our first purchase from Roche Bobois and this relationship will continue 😊

We did plan to look around before making a decision to purchase our new sofa. It was our first time walking in Roche Bobois showroom in Basel. Orlinda warmly welcomed us and let us get comfortable with different piece of seatings. She answered all of our questions and showed us different options. Luc was also helpful in creating personalized visualization to finalize our choices. We then knew we didn’t have to look any further. The Intemporal was going to be a new addition to our home … and for a long time to come because of the after-sale service. We value the possibility to refresh our sofa whenever we want in the future.

The delivery was arranged smoothly. And the technicians polite and efficient. After enjoying our new sofa for a while we noticed the cushion was not to our preference. Orlinda promptly put us in touch with the after-sale service. Although it took several weeks, I am pleased that Odilia effectively resolved our issue plus additional request. We are now looking forward to receiving the additional cushions installation for our lovely sofa in a few weeks.

We thank the entire team at Roche Bobois. You each have made a pleasant experience for us in creating our relaxing space!

July 21, 2026
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Reply from Roche Bobois

Bonjour,

Thank you so much for your review! We place great importance on the quality of the welcome and experience we offer our clients in store, and we are delighted to hear that our support met your expectations. We are also pleased that our team was able to assist you effectively in finding the ideal solution for your cushions — this is exactly the level of follow-up we strive to offer every client. We will pass on your kind words to the whole team.

We look forward to welcoming you back soon,

Kind regards,
Your Roche Bobois Basel Team

Rated 5 out of 5 stars

Helpful staff

We were helped in placing an order for an extra chair for our dining room and the experience was very positive because the staff was professional, helpful and pleasant.

July 20, 2026
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Reply from Roche Bobois

Bonjour Lina,
Un grand merci pour votre commentaire !
Nous sommes heureux d'avoir pu vous accompagner dans votre commande et de savoir que notre équipe a su répondre à vos attentes.

Rated 5 out of 5 stars

Very helpful and knowledgeable

Very helpful and knowledgeable

July 10, 2026
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Reply from Roche Bobois

Dear Sean, we are pleased to hear of your visit to our Harrods showroom and that our sales team was able to meet all of your expectations.

Sincerely, Roche Bobois Management Team.

Rated 5 out of 5 stars

Thank you Dimitris!

Dimitris in Walton-on-Thames is an excellent sales consultant for the company. He is extremely knowledgeable about Roche Bobois range of products and gives very insightful advice on design and colour choices. It was a really pleasant and easy experience choosing items for our new home and we will be returning!

July 18, 2026
Roche Bobois logo

Reply from Roche Bobois

Hello Anne, we are pleased to hear of your visit to our Walton showroom and that Dimitris was able to meet all of your expectations. We hope you enjoy your new Roche Bobois pieces!

Sincerely, Roche Bobois Management Team.

Rated 1 out of 5 stars

I would give a zero for customer…

I would give a zero for customer service if I could. Bought both desk and a floor lamp from Roche Bobois at a sale. Both items were delivered with serious electrical malfunctions. I was told that since these were sale items, I could not return them and they would not repair them. They offered to send me parts at outrageously high prices with no guarantee that they would fix the defects. Stay away from this company. They sell expensive junk and provide absolutely no service for their products. I have contacted the state with a complaint against the store, but that has yet to have any effect on this store. Store staff speak sweetly until they make a sale. After they make a sale, you only get rudeness and disdain.

July 17, 2026
Unprompted review

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