Rock + Run Reviews 795

TrustScore 4 out of 5

4.0

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See what reviewers are saying

Rated 1 out of 5 stars

I bought some new Mammut Kento Mountain Boots and used them once on a winter route. The rubber toe cap split immediately on one boot. Rock and Run declined to process a warranty claim despite their a... See more

Rated 5 out of 5 stars

Having spent a lovely week walking in the Lake District, we popped into the impressive showroom on our way home to Wales. I needed some advice on walking boots as mine were no longer waterproof. Ex... See more

Rated 5 out of 5 stars

Great in-store customer service from Nick, who gave us really helpful advice re. sleeping mats. We are so pleased with our mat purchase and the super-lightweight quilt is just fantastic too. Very conv... See more

Rated 5 out of 5 stars

Recently ordered some items, one of which was a compass with unbalanced needle. Customer service was excellent. I emailed late in the evening, first thing next day received email explaining what Rock... See more

Company details

  1. Rock Climbing
  2. Climbing Club
  3. Running Store

Information provided by various external sources

We are an online rock climbing, mountaineering and hill walking equipment shop located in Cumbria UK. We have been in business since 1983, originally as a well known retail outlets in Ambleside and Sheffield. Today our HQ and mail order warehouse is situated at Sandside near Milnthorpe. We welcome personal callers to our warehouse for 'Click and Collect' or if you are in the area, just to say hello. You can find us on Google Maps by using this link http://goo.gl/maps/3bSnM


Contact info

4.0

Great

TrustScore 4 out of 5

795 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent friendly service and a fast delivery to boot!

The title says it all really.

Made a mistake when ordering a pretty expensive item, so tried correcting this and ended up ordering two similar items! One quick email sorted this however and the guys at Rock+Run refunded my money for the order I'd mistakenly place.

Will be returning to their store in the future based on the great service and prices.

February 9, 2014
Unprompted review
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Rated 5 out of 5 stars

A fantastic product at a great price

A friend forwarded me a link to a pair of mountaineering boots on the Rock+Run website, and I was delighted with the price. I ordered them straight away and received them within a few days. I'm really pleased with the boots, extremely happy with the price, and the speed at which they were delivered was brilliant.
Thanks Rock+Run. I shall definitely be buying more from you in the future.

February 8, 2014
Unprompted review
Rated 5 out of 5 stars

I saw, I bought, my dad can now conquer!

I was searching for hiking poles for my dad on-line and found the ones I was interested in. I then searched for stockists and discovered Rock + Run sold them the cheapest and delivered to my dads area (Cornwall) for free. I found their website to be clear and concise. My order was delt with quickly with great communication via Email. They sent the poles out using Royal Mail within three days and I was able to track the order which would help me as I was not receiving them directly. However, I didn't need to, as I received an email when dispatched, on arrival at my local post depo, and when finally delivered. As I didn't receive the parcel myself I can't comment on packaging but my dad has not reported any problems with his new poles. For me this was the perfect service from start to finish.

February 8, 2014
Unprompted review
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Rated 5 out of 5 stars

Very quick service and a good price

I bought a DMM Cirque Ice Axe from Rock + Run. Initially I was attracted by the great price on this item but also liked the 'local' shop look to the business, not that I am local.
Item was delivered next day so full marks for a great service

February 5, 2014
Unprompted review
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Rated 5 out of 5 stars

V.I.P. Shopping

In Rock + Run, I found what I needed.
In addition to the great price.
Expensive but fast shipping and right up to the door

February 4, 2014
Unprompted review
Rated 4 out of 5 stars

solid, as ever

you get what you pay for, no fuss keen prices. The choice is limited to the deals they choose, but that's what this kind of business is about. been using them for the best occasional deals for years.

February 3, 2014
Unprompted review
Rated 5 out of 5 stars

Great service.

This was my second bought from Rock + Run and service is great. They send parcel very quickly and even I get a free copy of Climb magazine.

February 3, 2014
Unprompted review
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Rated 5 out of 5 stars

honestly couldnt be better

brought some climbing shoes, accidentally selected the wrong size but was able to exchange for another size. really amazed how quickly the new pair came.

February 3, 2014
Unprompted review

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