Rohan Reviews 319

All I can say is look at the quality and price of a Van Heusen shirt and then compare Rowan and try to justify one being up to £50 more expensive. One has collar sizes and is thicker, better quality fabric and the other is more expensive and has no collar sizes.

The choice must be made by most people by which name they think is trendy, that is only conclusion I can come to. So you have trendy or quality, that is the choice. Just pick up one of each and you have the answer.

On the day I collected my trousers my so called sale price £72.00. Went down again ( both online) to £60.00.
I feel cheated.

I have used Rohan gear since their inception in Long Preston. The ethos and quality of their clothing was second to none (who remembers Riri zips). However, once the company was initially sold off to Clarks things started to go downhill and unfortunately continued to gain momentum. The pricing of the clothing continues to be eye-wateringly expensive with hyperbole to match, but the quality and consistency in production appears to be little better than companies such as Mountain Warehouse. An example is the Global T's of which I have at least 10. Half of these I should really throw out as after a couple of years they have stretched to the point of no return. However, on visiting the store on Monday I found the XL size is now too small! Most of my Global T’s are XL except for a few size L when the XL’s became too big!
Time to walk away in my still perfect super Striders.

Purchase was straight forward from website. unfortunately the footwear runs small and didn't fit.

Went into Rohan Inverness today, first day out after the snow, trying to find a warm coat in the sales. Rohan used to have superb customer service instore, today it was abysmal. Two men, around 30-40 perhaps, engrossed in conversation, no eye contact, not interested in customers at all. I asked if the coat I was trying on was waterproof, a half hearted no, a vague, try that one in the window, no help to tell what size it was or where it was in store, no interest in what I wanted to buy at all, just back to their own conversation. The help and advice here used to be second to none, really knowledgeable staff who knew the stock and did everything to help you. I left the store, they lost a possible sale, nowadays I choose who to spend my money with carefully, if you can't be bothered, nor can I. I would be livid if I was the owner of this clothing brand.

I bought 6 items, so a large sum for me. I paid £8.95 for a premium service, next day Saturday delivery. The goods were not delivered, they were delivered elsewhere. DPD don’t want to know me, they refer me to Rohan but there is no one at Rohan available on a Saturday. ROHAN have my money but i have zero! There is a sales help desk open on Saturday morning at Rohan but they will do nothing and will just pass on a message. Maybe on Monday i will get a refund but that will take a while. I just want someone to own this but no one will, feels a case of “now you have my money no one wants to know me. Never ever again, if this was Amazon I would have had my goods or a refund by now.

Like many of us older people I have seen a decline in quality and customer service.
Rohan once was my goto for outdoor gear, no longer I am afraid. Everything about Rohan has been affected quite simply by greed. Clothing is not so robust, I have trousers from 30 years ago that are still wearable. My later stuff 3 years at best, flimsy and untrustworthy for the great outdoors.
Prehaps Rohan can pull its socks up, but unfortunately after 12 days mine seem to have disapppear into the ether along with other items.
So Rohan, I've had a relationship with you for 30 years, its now time to get divorced!!....Sadly.

GIFT VOUCHERS ISSUES.

My partner purchased me a £50 gift voucher from the website. Never received the voucher or was able to obtain it (difficult to follow steps on website), despite emails and visiting one of the stores with what we thought was the voucher code, but turned out to be an order number. Despite trying they weren't able to escalate get any assistance for us. Now we're £50 down and despite previously being a fan of the clothing, would never deal with this company again.

Happy to say as a result of my review this has now been rectified. Thank-you Rohan for picking it up.

Premium products with totally awful customer service- I am shocked with the service provided by the Winchester branch dealt with a very unpleasant team member when trying to resolve an issue. Will never trust either the products or the brand again.

I bought a pair of Women's stretch winter bags for my wife. Her measurements are normally a 10, but looking at the size chart she thought an 8 might be better. The 8 arrived and are two inches too big on the waist, and hips, the cr0tch is baggy and would be uncomfortable. She is slim but not tiny. Come on Rohan, get it sorted. They are great quality but the sizing is poor. No 6 available for her to try. We will have to look elswhere.

The Zip on a jacket I had bought a few years ago broke. I returned it to Rohan with a covering letter. Inside a week it was returned to me, repaired and even better than it had been originally. I feel that Rohan exceeded my expectations. Thank You.

I bought a pair of Obōz walking boots from the store in Preston, fantastic quality and perfect fit. I would have been in and out in under 5 minutes, but ended up chatting with the gentleman on duty, who was very helpful and accommodating.

Bought a pair of Rohan trousers as always wanted to try them. Great light material but the pocket zippers catch my fingers and the fastening button was so hard to undo I had to replace the button with a bigger one. For such a high priced product I was amazed at the poor design

Rohan is always helpful and the products are always great ..

Rohan staff were very helpful in the shop, when I needed to replace a pair of well loved Rohan trousers.
I was able to order exactly what I wanted.

Quality clothing as always. Staff at store very knowledgeable and efficient, sounds smarmy but that's the truth!

Rohan after sales service is amazing. I rang Rohan to ask advice about a waterproof walking jacket that I bought for my husband about twenty-five years ago. I had washed it only once and thought it needed to be cleaned and reproofed. I spoke to Tammy. Tammy was very helpful and said the waterproof lining may be disintegrating and it might damage the lining further if I washed it. She suggested that I return the jacket to Rohan where they would inspect it. Tammy sent a bag with return label to us and we returned the jacket to Rohan. It was inspected and Tammy rang us a few days later to let us know that the jacket could not be cleaned and reproofed because the waterproofing was breaking down inside the jacket. She duly returned the jacket to us. All this took only one week, and at no cost at all to us. The cost of cleaning and reproofing would have cost £25.00 which we thought would have been very good value to preserve the life of your jacket.

Very poor design. Bought a Hilltop jacket a few years ago and only recently wore it in rain. Terrible design - the rain rolls down the jacket straight onto your trousers as the material is not stiff enough. The pockets let in water unless zipped up, which isn't practical. Not sure who designed this, but it is not fit for purpose. If you are after well thought out and functional garments, this is not the place to go.