I was lucky the bonus i took had no max win because normaly its 5x or 10x the bonus or deposit i got lucky and had a bunch of big wins and ended up winning 3000$ but so far th... See more
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So far, I’ve got no complaints, I just opened my account, but I had an issue with the free spins, so I contacted support, and a live agent helped me, right away. Thanks a lot, Ben!! I recommend this c... See more
Great experience overall ! The site is very upfront about their maximum bet limits, which helps keep your gameplay in control .. When you win big and follow their simple terms, cashing out is great... See more
Company replied
STAY AWAY, SITES A SCAM. Wouldn't let my mate withdraw his winnings ($900) without a bunch of BS conditions which aren't clearly outlined. (Having to wager your deposit by x3, Photo ID, Proof of A... See more
Company replied
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At Rollero, we offer: VIP Personalized Service – Get exclusive benefits and tailored support for a premium gaming experience. Bigger Bonuses – Enjoy amazing rewards every step of the way. Seamless Payments – Fast, secure transactions with top-tier payment providers. Unmatched Game Selection – Explore over 20,000 games from industry-leading providers!
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3.4
Average
77 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
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Avoid this shitty ass scamming casino
i won big on a deposit bonus, managed to meet the 25x requirment and went to cash out 2000 usd. then they refuse to pay it out because after i was told to bet for 2500 usd more to unlock the balance for withdraw. then i played some poker (wich i found it only counted 5%) so i changed to slots again. now they suddenly tell me that i betted for more than the max betsize and wont pay me. no one told me about this when i was in the chat with them talking about the bonus requirments. they told me about everything except this, wich was the most important part. when u use a depo bonus it does not tell you about this rule. you have to look trough the website with glasses. avoid this shitty site. they also use 7 days to look trough ur withdraw, even tho they sey 72hours
March 16, 2025
Unprompted review
Reply from Rollero
Hello Kjartan Leitet,
We’re truly sorry to hear about your experience and understand your frustration. We always aim to provide a fair and transparent environment, and it’s disappointing that your experience didn’t reflect that. If you haven't already, please reach out to our customer support team via email at vip@rollero.com so we can look into your case and resolve any issues with your withdrawal and bonus requirements.
We take feedback like yours seriously, as it helps us improve our service and ensure all players have a positive experience. Thank you for sharing your thoughts, and we hope to resolve this as quickly as possible for you.
Best Regards,
The Rollero Team
And yet another 24 hours..
And yet another 24 hours... since I recieved a response from Rollero regarding my previous review, I was told to contact them via email... well I did and of course, I am still waiting to even hear back from Rollero. So does this Casino even mean what they say? Or is it all possibly just for show? I dont even know anymore I just wish this mess never even happened and I am regretting even registering at Rollero at this point! This is the longest withdrawal I have ever experienced and the largest winnings ever taken away from me. So unfair and unjust.
March 4, 2025
Unprompted review
Reply from Rollero
Hello Miss Krissay,
We truly apologize for the frustration you're experiencing and completely understand how disappointing this situation must be. We want to assure you that we are actively looking into your case and will provide you with a detailed update as soon as possible.
Your experience is very important to us, and we're committed to resolving this issue quickly. We appreciate your patience during this time, and we're confident that our team will take the necessary steps to ensure a fair resolution.
Best Regards,
The Rollero Team
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