Routine Wellness

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Rated 1 out of 5 stars

I have thinning hair. I saw thousands of positive reviews for this shampoo on Facebook so I ordered it. It wasn’t cheap. My hair is dry and I dye it. This shampoo made my hair like a straw mop. Absolu... See more

Rated 5 out of 5 stars

I started using this shampoo & conditioner because my hair was falling out by the handful., I have been using this for around 3-4 months & already my hairdresser has mentioned the difference, whilst m... See more

Rated 5 out of 5 stars

I found this on Facebook and thought I'd give it a try. This product has noticeably made a difference in how shiny & healthy my hair is now. it appears fuller and thicker in just a couple months.... See more

Rated 1 out of 5 stars

Awful. Used consistently for 2 months now, my hair is shedding more, and scalp is now itchy with thick with clumpy dandruff. Worst product I've tried, if it wasn't outside of the 30 day money back i... See more

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(286)

135 reviews in the last 12 months

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Rated 5 out of 5 stars

Hair felt thicker and keeps the frizz away for longer.

It comes from USA so takes longer to arrive. I used rose hips shampoo and conditioner. I found my hair looked and felt thicker and less frizzy for longer. I appreciate the free travel kit they give you which is very useful.
I’ve ordered some more as there is an offer on at the moment.

December 7, 2025
Unprompted review
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Rated 5 out of 5 stars

A Calm, Healthy Scalp and Better Hair

Routine Wellness has made my hair and scalp look better. Hair is less shedding, hair has gone back to being shiny, and frizz is kept under control. Hair always grows in a steady manner making my hair look healthier and fuller.

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

I have used for two washes already…

I have used for two washes already since it came in mail. I love the fresh light scented smell. My hair feels softer, smoother and has more shine. So far I like it but time will tell.

January 6, 2026
Unprompted review
Rated 1 out of 5 stars

Don't buyj, not subscribe or miss emails

False claims and unable to leave an honest but unfavourable review on their website. Be careful as they automatically send you new bottles and charge you for it. Since I can't seem to reply to your reply can you please explain how the products that were sent from an Austrlain address in Vic but when I wanted to return them I was only able to if i posted them overseas? If people love your products then they can just rebuy them, why do subscriptions or is it because people like me accidently subscribe. Anyway I am sure regardless of the emails I 'obviously' didn't see I hope my reviews have been helpful to other buyers. I note also that my reviews are not the only negative ones you have. I am happy to delete them soon and never have to hear of your company again.

November 1, 2025
Unprompted review
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Reply from Routine Wellness

Cathie, by default, our subscriptions are always OPT IN and never opt out. That is, you are not subscribed unless you select a box and actively subscribe. You opted into a subscription on June 11th, 2025. Before placing the subscription, you proactively chose to have it delivered every 3 months to your address.

We mentioned that you were subscribing on the CHECKOUT page of our site and again on your order confirmation and shipping confirmation email.

We sent you another reminder email 3 days before your subscription renewed letting you know it would renew in 3 days so you could change it if you wanted. Paypal also sent you an email letting you know your subscription would renew.

We shipped your package and then you contested the charge with Paypal. One of the reasons you chose to contest the charge was you moved houses since your subscription renewed. When Paypal refused your refund since you had an opportunity to cancel, you tried to post negative comments about us everywhere.

Are you okay with us posting screenshots of your confirmation emails which show that you subscribed and the proof of the reminder we sent to you before your subscription renews? I would be happy to post those images with your consent.

EDIT: Your order was sent from the USA. You can track it here: https://webtrack.dhlglobalmail.com/orders/33872509114564937/details/202509111136SEIB51

Can you confirm you're okay with us posting the screenshots?

Rated 1 out of 5 stars

So disappointed

So disappointed. Started using shampoo/conditioner in June 2024 (still on the same bottles so very good value for money). Seemed a nice product with a pleasant fresh smell. I now look back and realise that more and more hair has fallen out and also breakages. I was searching for a reason for this so I googled this site to see if others have the same problem. So gutted that it took me so long to link the shedding to this product. Stopped using it a week ago and my hair feels healthier already. Obviously will need to wait for regrowth but at least the condition looks and feels better already. I will also add that I had the travel size coconut and vanilla and the texture of the conditioner was very gritty. Shame as I had great hopes for it.

January 6, 2026
Unprompted review
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Rated 1 out of 5 stars

Smells awful!

I bought this despite how expensive it is as i thought the bottles would be bigger and i liked the sound of the scent (coconut and vanilla), i didn’t need it for hair loss or thickening. The scent is awful, it smells like dusty old curtains and the bottles are no bigger than an average sized bottle that you would get from the shops. I wouldn’t buy this again. I have had to buy a hair purfume to put on until i finish the bottles as they are too expensive to waste.

December 30, 2025
Unprompted review
Rated 1 out of 5 stars

Losing more than before

I've used it 3 times including the serum and I'd say I'm losing more hair than ever

December 28, 2025
Unprompted review
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Reply from Routine Wellness

Julia, although some of our customers are really lucky and see results right away, our customers typically see results about 3-4 months after they start to use Routine Wellness. In addition, most dermatologists will recommend you use a product for about six months to start seeing results, so please stick with us!

Rated 4 out of 5 stars

Good result so far

Personally my hair felt and appeared fuller after 2 shampoo & conditions. Dont know yet re hair loss but so far so good. Didnt notice after 1 wash but 2 yes.

December 22, 2025
Unprompted review
Rated 1 out of 5 stars

Sadly this product did not work for me…

Sadly this product did not work for me 😥 my hair has become dryer than ever and looks like I put my finger in an electric socket.
I only use a little bit of both and leave it in for a minute or two. I was so looking forward to having less shedding and a shiny head of hair, unfortunately not happened.

December 20, 2025
Unprompted review
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Rated 1 out of 5 stars

Not recommended

I only used the shampoo and conditioner for a short period of time, but the products seemed very harsh on my hair. After I used the shampoo my hair felt very dry and I got some scalp irritation. They also don’t smell that great. I requested a refund, but as I am in the UK I had to pay for shipping at £33 tracked. I made a huge loss. I would not recommend this company.

November 30, 2025
Unprompted review
Rated 1 out of 5 stars

Updated. Twice. Used for 2 weeks and the shedding is worse

Used for 2 weeks, and the shedding is markedly worse. My hair is brittle and in terrible shape. Discontinued. Buyer beware

***This was an order placed through the Routine Wellness store on Amazon, and I purchased the Anti-thinning Shampoo and conditioner(Rose Hips). I used it daily for 2 weeks.

December 13, 2025
Unprompted review
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Reply from Routine Wellness

1. Stephanie, we have no order matching your name.

2. How many times did you you use Routine Wellness? What products did you use specifically?

EDIT: We've followed up with you via TrustPilot to help identify this order. We don't have anything about you or your order so we are closing this case.

Rated 1 out of 5 stars

This product did not work for me

This product did not work for me or help with my hair shedding at all. I purchased in October, and discontinued in early December because my scalp was itching and burning (which had not previously been a problem) and the shedding had not stopped.

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

Five Star Service

I had been using the hair growth capsules but unfortunately found them difficult to swallow. This is due to previous surgery and my problem. I had the capsules on a repeat order via PayPal so cancelled but they were already on the point of dispatch. I contacted Routine Wellness and no quibble they cancelled my order. I was extremely impressed with their customer service support. Five star 🌟 🌟🌟🌟🌟

December 8, 2025
Unprompted review
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Rated 1 out of 5 stars

Total waste of money

Total waste of money, product does not work. They sign you up to subscriptions you did not sign up to. Customer service appalling. The ‘money back guarantee’ they offer they also do not honour, most probably because 99% of their customers tries to do it as the product simply does not work. Avoid like the plague. Order no: 703566596, you have had all of these details as I have previously contacted you via email and you were unable to help me. It’s very coincidental that you have now replied as I have had no other choice than to leave you a review.

December 6, 2025
Unprompted review
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Reply from Routine Wellness

We have never defaulted anyone into subscriptions. Subscriptions are always OPT IN and never OPT Out. In addition, we send you a reminder email before your subscription renews so that you can edit/cancel your subscription before it ships out.

We have requested more information from you through TrustPilot, so we can identify your transaction. TrustPilot has informed us that you do not have an order number or subscription associated with us.

Rated 1 out of 5 stars

Itchy scalp

The products left my scalp dry and itchy. I contacted the company and all they did was suggest using less product when shampooing which obviously I wasn’t prepared to try. Wasn’t worth the risk. No offer of a refund at all. Disappointed!

December 2, 2025
Unprompted review
Rated 1 out of 5 stars

Cancelled my order after reading a…

Cancelled my order after reading a wealth or quote scary reviews.
It was a frustrating process where I had to over explain myself and argue in order to cancel.
They assured me I would be refunded. I haven't been. £60 stolen by these absolute cowboys.
Avoid

December 5, 2025
Unprompted review
Routine Wellness logo

Reply from Routine Wellness

You emailed us on November 25th at 638PM. Your refund was processed on November 26th at 9:08AM.

We will be escalating this case to the appropriate parties.

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