Helena is very professional and has a very friendly manner. Asks all the right questions. I knew my Kitty would be in safe hands. When l came home from being away Kitty is as happy well fed and glowin... See more
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20" (50CM) (Deep) Wall Manger Coco Liner Smart Garden were difficult to find and at a reasonable price. Came across this company via an online search, was a little hesitant as they were unknown to me.... See more
Product excellent, easy to put in place, just the job. Only critism I have is the courier (Evri) I sent you a photo of the very damaged box and commented on slow delivery once it had left you.
Company replied
Rang to enquire about the item i wanted to buy and found the gentleman i spoke to to be very polite and helpful. Thanks to the help I recieved was able to go on line and order the item I wanted which... See more
Company details
Written by the company
If you have an issue that can be resolved, please make contact with Ryan@RoverUK.co.uk before leaving feedback, thank you. About RoverUK: Online garden and home store. Established 2013 RoverUK.co.uk is part of the Climb Hire Limited Group Established 2013 We offer a wide range of products for the home and garden, delivered to your door. Our products include: Kids gardening tools; such as wheelbarrows, gloves, hand tools. Kids garden dens, t-pee's Planters, baskets, troughs and liners. Plant support obelisks, fencing. Grozone structures and replacement covers. Doormats and draught excluders. Basically everything for the garden except soil and plants (try Suttons for those). Thank you - Ryan
Contact info
United Kingdom
- Ryan@RoverUK.co.uk
- www.roveruk.co.uk
4.7
Excellent
149 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Poor customer service
Ordered a product for my wife that when opened was found to be broken. The product was a gift and was opened after the 30 day return window had elapsed. I called the company and spoke to Ryan who was unhelpful and basically accused me of causing the damage. Unpleasant experience in its entirety. Best avoided.
March 10, 2025
Unprompted review
Reply from Roveruk
Hi Troy,
You chose to end the call before a solution could be found.
The problem, as I said on the phone, you have had this for four months. I can only make a claim for damage sustained by the courier within 28 days of dispatch. You stated that this arrived damaged in November but you had left it until now to state it was sent damaged. It was not sent out damaged, it must have been damaged in transit. The delivery cost on such a large item is £30. I would not send a damaged item out when it stands to cost me £30 delivery (plus the cost of the item). I don't see the logic with that.
At the point you hung up I was trying to find a solution and I was going to offer to send some replacement parts for the unit, but when I said I couldn't make a claim for the loss, you seemed to get angry and hung up.
Kind regards,
Ryan
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Trustworthy
Admittedly I was skeptical about using this site and came here to find trusted reviews. Apart from the site appearing outdated I cannot fault roveruk. I was searching for a particular item, I ended up ordering 2 of as they are perfect gifts and I couldn't pass up the 'add 2 items or more for 10% off' offer. With postage the items worked out cheaper than anywhere else I could find them. Great communication, fast delivery, well packaged.
January 25, 2022
Unprompted review
Reply from Roveruk
Thank you Luci.
Quick Delivery, Recommended, Trustworthy
I ordered a first edition second hand copy of a book. It was delivered promptly and in beautiful condition. I would absolutely recommend and buy from again. Thank you so much.
January 14, 2022
Unprompted review
Reply from Roveruk
Thank you
Good company hampered by poor search results.
Ordered goods from this company. Good selection online, reasonable prices and prompt efficient delivery. There is an issue with their website as it doesn't get found by search engines (until pages down the list). I was asked to review by the owner, which I happily did, and told him about the search issue. I hope it gets sorted as this is a good company. Also promised not to bombard me with emails!
December 6, 2020
Unprompted review
Reply from Roveruk
Thank you John
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