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Royal Cars Reviews 

1,196
•
TrustScore 4.5 out of 5

4.6

Taxi Service
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Review summary

Created with AI, based on recent reviews

Evaluating 353 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the polite, friendly, and helpful staff members who ensure safe, comfortable, and pleasant journeys across town. People also highlight the highly efficient transportation service, noting that clean vehicles arrive promptly and reliably meet daily travel needs. Some reviewers were not happy with unexpected service delays, mentioning specific frustrating instances where booked cars arrived significantly late or failed to show up altogether. A few other people also felt that the prices were higher than expected, citing expensive fares, unexpected extra charges, or increased overall costs during their trips.

What people talk about most

Staff

Users describe positive interactions with staff, frequently noting that drivers are exceptionally polite,... See more

Service

People report positive experiences with service, highlighting courteous, helpful drivers who arrive... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that cars frequently arrive on time or... See more

Booking process

Customers consistently note ambiguous experiences with booking process, as many reviewers highlight that the... See more

Price

Customers had ambiguous experiences with price, as many reviewers appreciated the fair, inexpensive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had 2 Royal Cars’ taxis over the weekend and both journeys beat the one Uber taxi journey I shared with friends. Both your drivers were very friendly, courteous and careful drivers. They were also... See more

Rated 5 out of 5 stars

Royal cars offer an excellent service. Reliable, efficient, helpful and friendly. Used them for the last 3 years for airport runs. Always been on time, communication direct with driver, excellent. Dri... See more

Rated 5 out of 5 stars

Good driver, arrived a few minutes beforehand, which was reassuring. Knew his lane discipline, one felt safe. Only minus point (NOT the driver) was the app was telling me even ten minutes before t... See more

Rated 5 out of 5 stars

Our driver was very pleasant, the journey smooth. We requested a taxi on line. It arrived almost immediately. The automatic notifications were spot on. Thank you.

Company details

  1. Taxi Service

Written by the company

Recognised as the largest private hire service provider in Oxfordshire, Royal Cars have been family run since humble beginnings, with only 4 cars. Situated in the celebrated University City of Oxford, they have been a staple of the community for nearly 30 years. With passion and drive they expanded and now offer the most diverse service available in the area. Currently Royal Cars boast a fleet of over 500 vehicles including 8 seaters, wheelchair accessible, executive and VIP vehicles, something for every occasion. Royal Cars is the greenest service in Oxfordshire with over 70% of the fleet being Hybrid. In an effort to offer the safest service in the region they are in the process of installing CCTV in all their cars. Also, all their drivers are DBS (Disclosure and Barring Service) checked and have undergone a medical examination before being licensed by the local District Councils, your safety is very important to Royal Cars. We accept all types of work, from local runs to airport transfers to long-distance pickups and drop offs, weddings and occasionally have crossed the channel. Also, we provide Home to School Transport with and without Passenger assistants. Take a ride with the largest, safest, friendliest, fastest and greenest service in Oxfordshire.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(1,196)

354 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service – kind, patient and professional

I had a very positive experience with Royal Cars. I was really stressed and worried that I wouldn’t make it to my hospital appointment on time, but my driver was very understanding and did his absolute best to get me there safely and on time.

He was extremely polite, patient and reassuring throughout the journey, which really helped me feel calmer. I really appreciated his kindness and professionalism, especially when I was already feeling so stressed. Thank you for the excellent service. I would definitely recommend Royal Cars. ⭐⭐⭐⭐⭐

September 9, 2026
Unprompted review
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Rated 5 out of 5 stars

Lifesaver

Lifesaver! Got us to Oxford station after our train from parkway was cancelled. Thank you

August 28, 2026
Unprompted review
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Rated 5 out of 5 stars

5 Star service

Booked at very short notice. Car arrived promptly. Excellent driver. I felt very safe. Lovely personable man. Made the longish journey pass very quickly. Excellent.

August 25, 2026
Unprompted review

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