001 Taxis Reviews 353

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 122 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent service, highlighting its reliability and efficiency for various taxi needs. Many people appreciate the friendly, polite, and professional staff, often noting their helpfulness and pleasant demeanor. The booking process is generally smooth, with features like tracking links enhancing the customer experience. However, some customers experienced issues with delivery service, including late arrivals, taxis not turning up, or drivers being unable to locate the pick-up spot. Additionally, a few people mentioned discrepancies in pricing, such as being charged more than quoted or unexpected increases on certain days.

What people talk about most

Service

Users describe positive interactions with service, frequently highlighting promptness, with drivers arriving... See more

Staff

Consumers find staff to be positive, with many reviewers consistently praising drivers for being friendly,... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising prompt arrivals and... See more

Price

Clients share ambiguous opinions on price, with many reviewers expressing frustration over unexpected charges... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process, with some customers finding it easy to pre-book... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I use 001 when I go to Oxford which is usually monthly. They have proved reliable and the pricing is both honest and transparent. Drivers are usually chatty and I find ideal to chat about current topi... See more

Rated 5 out of 5 stars

Dispatcher made sure they had all necessary information and gave accurate time frame for going to destination for booking within the hour Quick and comfortable ride Friendly driver Use them for... See more

Rated 5 out of 5 stars

The experience could not have been better. From booking to actual delivery, it just worked. Got a 15 min warning, the driver was on his way. He turned up on time. Very friendly and he took me to JR H... See more

Rated 5 out of 5 stars

Excellent service with a really helpful track my taxi link so that we could see where the taxi was on its way to pick us up. We were waiting for the taxi to collect us from The Churchill Hospital and... See more


Company details

  1. Taxi Service
  2. Bus and Coach Company
  3. Limousine Service
  4. Transportation Service

Information provided by various external sources

We’re Oxford’s only "tech first, service first, fare last” Taxi Company and the only Oxford based taxi company with a city centre depot offering waiting room, amusements and refreshments. For 50 years we have served the people of Oxfordshire, strivi...


Contact info

4.0

Great

TrustScore 4 out of 5

353 reviews

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1-star

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Rated 1 out of 5 stars

Charged triple the quoted fare with no explanation

Extremely disappointed with this company. I was quoted £23.28 when booking for a 10-minute journey. After the journey was completed the fare was updated to £67. The driver was also late for the pick up.

I emailed customer service with evidence and have been ignored. Charging nearly triple the quoted fare without explanation is unacceptable. Be very careful booking with this company.

May 23, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent service

Excellent service. Taxi was waiting for me. The driver was extremely professional and approachable. Thoroughly reccommended

May 26, 2026
Unprompted review
Rated 1 out of 5 stars

Awful

Awful, taxi driver couldn't find my address and even after speaking with him and giving clear directions he cancelled the job. They sent a second car which was filthy. Thankfully Uber now operates in my area, I won't be using them again.

May 20, 2026
Unprompted review
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Rated 1 out of 5 stars

Awful Service

I pre-booked a journey, and I had to call support TWICE for them to finally assign me a taxi. Got it assigned, but came half an hour later than my wanted time. As a result I missed my train! What even is the point of pre-booking if they don’t even stick to the time I ask?!

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great service as always from 001 taxis

Great service as always from 001 taxis. The car was clean, the driver was very polite and professional and the journey was £6-7 cheaper than what U**r had stated. Thank you for your reliable service over the years, Lisa.

May 10, 2026
Unprompted review
Rated 1 out of 5 stars

my phone had died about a minute before…

my phone had died about a minute before the taxi had come to pick me up and so I had to ask to charge my phone to which his plug wasn’t even working in the first place. And then I went to charge it in the reception which was right by the door and he increased the fare without letting me know that I was going to happen.

May 10, 2026
Unprompted review
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Rated 5 out of 5 stars

Always great service

Dispatcher made sure they had all necessary information and gave accurate time frame for going to destination for booking within the hour
Quick and comfortable ride
Friendly driver
Use them for all taxi needs

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

On time

On time, clean car and lovely driver. The driver helped us sort out an elderly lady who was struggling to get a taxi at the airport.

May 3, 2026
Unprompted review
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