I had 2 Royal Cars’ taxis over the weekend and both journeys beat the one Uber taxi journey I shared with friends. Both your drivers were very friendly, courteous and careful drivers. They were also... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Royal cars offer an excellent service. Reliable, efficient, helpful and friendly. Used them for the last 3 years for airport runs. Always been on time, communication direct with driver, excellent. Dri... See more
Good driver, arrived a few minutes beforehand, which was reassuring. Knew his lane discipline, one felt safe. Only minus point (NOT the driver) was the app was telling me even ten minutes before t... See more
Our driver was very pleasant, the journey smooth. We requested a taxi on line. It arrived almost immediately. The automatic notifications were spot on. Thank you.
Company details
Written by the company
Recognised as the largest private hire service provider in Oxfordshire, Royal Cars have been family run since humble beginnings, with only 4 cars. Situated in the celebrated University City of Oxford, they have been a staple of the community for nearly 30 years. With passion and drive they expanded and now offer the most diverse service available in the area. Currently Royal Cars boast a fleet of over 500 vehicles including 8 seaters, wheelchair accessible, executive and VIP vehicles, something for every occasion. Royal Cars is the greenest service in Oxfordshire with over 70% of the fleet being Hybrid. In an effort to offer the safest service in the region they are in the process of installing CCTV in all their cars. Also, all their drivers are DBS (Disclosure and Barring Service) checked and have undergone a medical examination before being licensed by the local District Councils, your safety is very important to Royal Cars. We accept all types of work, from local runs to airport transfers to long-distance pickups and drop offs, weddings and occasionally have crossed the channel. Also, we provide Home to School Transport with and without Passenger assistants. Take a ride with the largest, safest, friendliest, fastest and greenest service in Oxfordshire.
Contact info
Unit 1 Pony Road Isis Business Centre, OX4 2RD, Oxford, United Kingdom
- 01865777333
- feedback@royal-cars.com
- www.royal-cars.com
4.6
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great driver
Great driver. Not just friendly but drove exceptionally well too.
I always use RC when I need a taxi in the Banbury area and I’ve never been disappointed with their service and reliability.
July 30, 2026
Unprompted review
Advertisement
The basic test of a good car service is…
The basic test of a good car service is turning up. Royal Cars failed last night to honour a booking. They just sent a message saying it was cancelled at 1130pm for a midnight pick up. Calling the phone line was useless as the operator made no sense when asked to re-book and hung up on me twice. Don’t use
July 25, 2026
Unprompted review
Royal cars offer an excellent service, above and beyond
Royal cars offer an excellent service. Reliable, efficient, helpful and friendly. Used them for the last 3 years for airport runs. Always been on time, communication direct with driver, excellent. Driver offered help with suitcases, even offered change for airport trollies and offered to get us one. Above and beyond. This weekend used Royal cars for a local journey. The standard of service didnt change, excellent as normal. Also big mention to Kim and other office admin staff in the Oxford office, excellent service, very friendly and efficient.
July 25, 2026
Unprompted review
Advertisement
Excellent service and very polite driver
Excellent service and very polite driver
July 25, 2026
Unprompted review
Always a delightful trip
Always a delightful trip, no hassle, quick pick up and very good communication.
July 23, 2026
Unprompted review
On time good service as usual
On time good service as usual. Easy to use app. Would recommend to others.
July 23, 2026
Unprompted review
Advertisement
Very friendly and helpful driver.
July 23, 2026
Unprompted review
Punctual arrival
Punctual arrival. Clean car. Pleasant driver. Smooth ride
July 22, 2026
Unprompted review
Advertisement
Bang on time
Bang on time, drove well, friendly, good price, clean car.
July 17, 2026
Unprompted review
Driver arrived quickly
Driver arrived quickly. Offered to help me in and out of the car. Friendly. Reasonable price.
Booking through the automated system was impossible because of the location at the back of the hospital. Had to speak to a person to book the journey.
July 16, 2026
Unprompted review
Bad experience today
Normally a fairly reliable company, but today my driver left after a 4 minute wait, without any warning. He had already called me and I’d said I would be a couple of minutes.
It’s rude and lazy and doesn’t put the customer first. Especially for a journey to the train station which is obviously time-sensitive.
July 16, 2026
Unprompted review
Advertisement
Excellent serviceDrivers polite helpful and on time
Drivers polite helpful and on time. I like that when I call ‘you’ know’ who I am really helpful and easy to use.
July 15, 2026
Unprompted review
I called a taxi in central Oxford on…
I called a taxi in central Oxford on behalf of an elderly couple who needed to get to Headington . The taxi arrived promptly at the exact location. Great job 👍
July 15, 2026
Unprompted review
On time and comfortable journey thank…
On time and comfortable journey thank you
July 14, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.