Royal Mail Reviews 

Mail Redirection simply does not work. We paid for a long contract, we received a couple of letters, then nothing. We called to complain three times. Each time, the same: an apology, “we will sort it out”, another letter redirected, then silence. This has been a running joke since October 15th, it’s the end of July now. So frustrating! We are missing important post.

Individual posties and drivers may be v helpful. But the management must be awful and they do not communicate with recipients. The app is very poor, confusing, poor with customer choices for redileveries and not synched with posties who actually do the work. It's v sad that the UK has lost a national trusted postal service. I'm lucky I live in a city and can go the local delivery office to sort out delivery - but one shouldn't have to.

Bought a gift and royal mail being royal mail have lost it tracking number has it at same sorting place for 10 days .service is poor once a reliable service has become unbearable which is sad

Very disappointing experience. My parcel containing private family photos never reached my home address. What’s more it was marked as “Delivered to Safeplace”, even though I never requested a Safeplace. The delivery photo clearly shows a location that is not my flat or even my building. A week has passed and my parcel is still missing. I am extremely concerned that my private photographs may have been delivered to a stranger, which is a serious breach of privacy. I hope Royal Mail investigates this incident properly and improves its delivery procedures to prevent this from happening to others. I have already contacted you in this matter and I truly hope you’ll be able to sort this out and find this irresponsible postman.

It is very clear that Royal Mail steal people's mail. I sent two cards i stuck together, put two first class stamps, so overpaid, on last Weds and £20 in one of the cards and they have STILL not been delivered in almost a week. I was in a rush to send so couldn't get a receipt of posting, but bet the scumbags will just say they were fake stamps when I spent over £300 from Viking Direct on a load of stamps before they hiked up the price over a year ago. Sick of their poor service and they get away with ripping people off and stealing people's mail.

Paid for a Royal Mail collection, arranged to work from home for the day and nothing. No collection and no explanation. Instead I need to arrange another collection and another day at home without any confidence that package will be collected this time. So unreliable, shoddy customer service and would recommend using an alternative carrier service in future.

Today a Royal Mail Post lady Celestine went above and beyond to help after a accident involving an elderlyman on Parrswood Road Manchester. This lady came to aide in securing a major obstruction on the public pathway was reasuring and an excellent representation of the helpful postie, a real help in the community. This lady had no hesitation in helping and helped to keep the footpath clear for those on the way to post there letters. Thankyou.

Today Royal Mail delivered a tracked item to our secure mail box. The postman delivered a clearly opened and empty padded envelope, into the letters only section of our mail box. It should haves contained a boxed bottle of aftershave from a well known perfume shop. I have the delivery on doorbell camera and then me 20 minutes later taking the empty envelope out of the box. No tampering in between. Clearly theft between the online shop and our post box. I will avoid any company that uses Royal Mail for deliveries in future.

No matter how many times I order and it gets delivered by Royal Mail, it always says “sorry we tried to deliver but nobody was in”. What this actually means is they could not be bothered to deliver my items. Horrendous.

If there were 10 stars I would give, to the royal mail delivery man today 27/ 07 26, Man brought me parcel to my door, I AM on 2nd floor, how nice, friendly royal man was too, THANKYOU VERY MUCH MR ROYAL MAIL MAN 💌 📩 📧 📮 📨 📬 📥 📤

Tracked 48 parcel took 168 hours to arrive. Posted Monday, remained at same post office until Saturday. Parcel journey started Saturday/Sunday, delivered Monday. Seems Royal Mail are harvesting parcels until the end of the week. Selling an expectation of 48 hour delivery is misleading, mis-selling and a scam.

worst service ever, disgusting, no respect for people's time, bad communication and closed Monday after "working" 2 hours 🤔😅😅 almost like a scam
why you call yourself "Royal" 🤔

The customer service line is sooo shite that they just make you wait for no reason. Seems like a tactic so that you’ll cut the call rather than waiting.

I had to wait 24 minutes to get connected and didn't get a helpful response.

The worst delivery company in the world
How can this company still work?
The carrier is so lazy to deliver your parcel; they send an email saying nobody is at home, so we can't deliver
Of course I am at home and waiting for my parcel
I don't know how they can get paid because they are not doing their job
Why can't management do anything? They should listen to the customers and do something

The Royal mail are 💩 very expensive postage and unreliable useless 😑 delivery service as they must be NATIONALISED and merged with the POST OFFICE as one company this is another LAVATORY PRIVATISATION THAT'S COMPLETELY RUBBISH WHAT HAD BEEN THE GREATEST POSTAL SERVICE IN THE WORLD NOW ITS AN ABSOLUTE ABSOLUTE RUBBISH SO USE SOME ONE ELSE FOR A BETTER DEAL THAN THESE LOT!!

The logo that I ordered from amazon was being delivered by royal mail it was over an hour late

Three magazines and 4 medical letters missing over a period of some 6 weeks, as a result I have had to request extra copies of the magazines, where are they - lost/stolen/binned ? and now have gone on-line only for the magazines and asked medical offices to send all details - appointments/letters via e-mail or SMS.

Twice in 2 week royal mail haven't bothered to read instructions.... i wasnt going to be in so left a big notice on the front door saying ( PARCELS FOR APARTMENT 3 LEAVE IN THE SAFE PLACE, OR WITH ANY NEIGHBOUR) yet twice in one week I've got a notification saying ( we were un able to deliver your parcel,as no one was home ) I know theres a new polish postwoman that works around my estate but please read obvious notes in big writing...

Horrible service – do not trust this company\.

I used travelfx to exchange foreign currency, which was sent via Royal Mail Special Delivery\. It has now been a week and the parcel still has not been delivered\. It appears that the parcel has been stolen, yet there has been little to no communication with me, and Royal Mail does not seem to be working effectively to solve the issue
I am currently on holiday with no access to the money I paid for and have been left completely out of pocket\. This situation has caused unnecessary stress and anxiety\. I paid for a service in good faith and have received nothing in return\.

I would strongly advise others to think carefully before using this company

Par els delivered to wrong depots. Saying tried to deliver when we were in clearly a lie.
Abysmal service they should take the title royal off you.