Rsaweb Reviews 

They do what they have to as an ISP. Always there when I call them regardless of the issue. If they keep this service up I will be a customer for life. RSAWEB is a step above all others and I have been around.

I’ve had a very poor experience with RSAWEB. Their billing system is inconsistent and unreliable — payments are often not properly traced, and invoices fluctuate without clear explanation. I even provided proof of payment showing I was in credit for two months, yet I was later billed an unreasonable amount with no accountability or proper response from support.

Communication from their team is slow and unhelpful, and issues are not resolved despite repeated follow-ups. For a service provider, this level of inefficiency and lack of transparency is unacceptable.

I would not recommend RSAWEB to anyone looking for reliable internet or professional customer service.

They deduct a double payment off my bank saying I skipped a payment (not checking if it is so) Bank statement taken to their office shows up to date. Battling to get refund. Personal visit to office, generated three different ticket numbers Every response is forwarded to accounts or agent will call. Nine days later,Nothing to date.
Via WhatsApp 9 days later I get told they only refund on Thursdays and not even the full amount will be paid. They had the audacity to deduct the vat from my R519 and declared that only R485 will be refunded. A pathetic customer experience

I would like to thank Muminah who helped resolve my issue, it was very quick, professional and went an extra mile , thank you so much👌

RSA067818

Stay clear of this company. I opened an account and cancelled immediately afterwards. They refunded me the R378, but now they keep sending statements with an outstanding amount of R378!!

Run!! Go to MTN LTE.

I reported a severe issue with my fiber line yesterday. For the past few days, the internet has been plagued by frequent disconnections and agonizingly slow speeds when it manages to reconnect. The connection is incredibly unstable, with outages occurring at random intervals and without warning. I spent 2 hours troubleshooting the line yesterday, but to no avail. Meanwhile, management's response is uncertain, leaving me in limbo. Being told that a manager or supervisor will only call me back based on their availability is utterly shocking. I requested a callback from a manager or supervisor 48 hours ago, but no one has followed up. As a home-based business owner, with my wife also working from home, this situation is critical. Despite communicating this urgency, your team shows no interest in assisting your clients. The level of service is appalling. I am documenting every interaction during this ordeal and will post it on Hellopeter and your Google reviews to highlight your careless attitude.

Worst ISP I ever used . I never got the speed I payed for . And when inquiring, the send 2 pages full of instructions to "reset" router . And still never gets yhe speed.

Cannot wait for Starlink so these skelms can get what they deserve !

Thanks Mu'minah for the excellent service, much appreciated

Thank you for the fast assistance Mu'minah

Pathetic service will never recmend there service to anyone had problems from day one everytime I pay the amount they say I still owe and supend my line now I'm sitting without internet and nobody gets back to me regarding this just excuses when I phone the acount department the lady is rude and says she can't help me with it so what are they actually there for just to get a fat pay check and I must be happy with amount that I'm not aware of and a address I never even had line there at all on my invoice seriously but rated the best isp bull they must be the worst isp in the cape

We applied,got approved. People came to install the router damaged my wall for something that never worked.The people who came to install they only did the installation but connection was never done. We were told that someone else will come for the connection. We waited and waited for that someone.We called,they tried to connect us telephonically telling us what to do over the phones We've done this several times with them with no success. We've sent emails,phoned to get someone here to connect us.They promised to send a technician but no one ever came.No communication what's so ever.
Their service is very very poor.Now they asked for us to return their hardware.That will never happen. Who ever came to install must come back to uninstall.

Always great service and after hours assistance.Speedy,friendly and very well knowledgeable!
Thanks Nuhaa Booysen

Poor customer service and feedback. I have been waiting for weeks for feedback and my contracts are on notice but RSAWEB and Ziyanda can't get back to me with a solution before my notice ends. The issue is that the package Prices for existing customers increase every few months, yet they offer new customers better packages and deals and then when u want to cancel they offer you a 5% discount after the price increase. They also mention that you are already getting discount from Sanlam reality but this is a subscription we as customers pay for R160 per month above the internet subscription, which is paid for separately to Sanlam reality to get 15% off from Our fibre packages. Why is RSAWEB penalizing it's customers by increasing their packages which our contracts when signed were much lower. And the service is poor much as the internet connection which always buffers even when few devices are connected. Get back to me asap with a solution on my three packages. Escalate to your general manager or CEO since the people who are meant to sort it out are struggling.

1. RAM047
2. RSA050284
3. RSA015695

Update: still waiting for my service to be reactivated. Poor customer service and repeated run arounds. A department who can't pick a phone assist a customer with urgency.

What a rip off!!

Service is shocking. You pay for internet service and get the worst "uptime" in the market.
Then, they enforce the "cancelation policy" whilst they are in breach of the terms and conditions of payment for service /supply.

My advise to potential clients is to avoid this service provider at all costs.
Service agents are obnoxious and rude when trying to cancel

The service I received from Moshe this morning was absolutely exceptional. His expertise, swift assistance, and warm, professional manner turned the entire interaction into a standout experience. I’ve been with RSAweb.co.za for years, and time and again, they continue to deliver nothing but the best.

I received the router by delivery. No ways of getting it to work. Had to either pay more than R700 for someone to come and help or take out a service package for one year at R111.00 per month. Never used it again. Will advise no one to join Rsaweb. Rip off. You pay and does not have internet until this man come, sit for 30 minutes to phone people to eventually be connected. Pathetic. Terrible deal. Go somewhere else where if you order wifi and pay, you get wifi. Thank god I have them off my back. If you cancel before end of contract, the fine is more than if you keep your contract until the end. Doesn't make sense. Unethical business. Avoid.

My new fibre line was installed on 4th June 2025, but I only moved into my house and activated my line on the 12th. Everything was working fine till the next morning (13th). I reported the fault immediately, but 6 days later I still don't even know when I can expect my wifi to be restored. I have to phone every day and every day they promise to provide feedback. My fibre line is with Openserve which is just as useless. In the meantime I have to pay for the service from the 4th of June.

I had a technical problem which was resolved after the service desk agent and another technical person worked after hours to help me out. Did not have to wait till the morning, that was great service.

After Afrihost these clowns are the second worst internet service providers, think twice before asking them to provide you with a service.

I am extremely unhappy about RSAWEB services, logged a call with reference no: 752526 for the past week and to date the 23rd May 2025 we still do not have access to the Internet.
Their service is terrible & Sanlam is in partnership with them through reality program.
Pathetic service❗️