Rsaweb Reviews 

Give moshe a raise !!!!

Yanga was quick and efficient

Yanga was extremely pleasant and efficient. Thank you for assisting me so diligently.

Was able to sort out the issue quickly

My conversation your agent was great 👍, i must appreciate her for that, he/she must keep it up

Very helpful, friendly service.

Thanks alot yanga for ur assistance was very helpful

Very efficient and provided much needed support

I hope I have the name correct her name is Fadiah and because of her I'm not leaving RSA web, because I spoke to 5 people before I speak to her and she was the first person that understand and also solved the problem, thank you so much the company needs more people like Fadiah

Always looking out for the customer. Great service always.

Worst ISP I have ever dealt with.

The positive reviews on Google appear highly questionable and do not reflect the reality of this company.

They took my money, failed to deliver a working service, and then effectively disappeared. Calls go unanswered. Emails are ignored. There is no accountability, no follow-up, and no resolution. Despite never getting the service up and running, I was still billed.

On cancellation, they charged me more than was contractually due and then went completely silent. At this point, I have been forced to initiate a fraud dispute with my bank simply to recover the funds. Given the lack of service delivery, the overbilling, and the total absence of communication, this situation is borderline fraudulent.

The level of incompetence and disregard for customers is staggering. I have over 60 documented emails and more than 100 phone calls to support the issues I experienced, all without a meaningful response or outcome.

If you value your time, money, and sanity, avoid this ISP entirely. Choose literally any other provider. I am currently with MWEB and, while they are far from perfect, I would choose them over this company without hesitation.

An exhausting and completely unacceptable experience from start to finish.

Did get help from Siphiwe this morning from RSAWEB must say she very polite and helpful....should hire more consultants like here...and on top RSAWEB service are the best

ZERO needs to become an option, giving a 1 star is being far too generous!

The most pain staking experience trying to cancel services with this bunch. The amount of time I’ve spent going back and forth on the most SIMPLEST task, I should be invoicing them!

This is a sad reality of customer service in this day and age, we as consumers are a drop in their financial ocean, treating us poorly has now become the norm and begging for the bare minimum service is now where we’re at.

In short, I do not recommend them.

Cancelled my Mweb 1st of Oct to move to RSAWeb beginning Dec. The experience has been nothing short of pathetic and I would not recommend them! They absolutely useless!! Completed paperwork 15 Oct already, yet come Friday 28th Nov 10:30am, sales person couldn't give a proper update, my order was not processed! As of 2nd Dec the router given has not even been despatched. Luckily i have my own router and know a person who can assist with installation, AS they cant send anyone out to assist you with installation (even though i indicated i would pay) if it is your hardware. Be prepared to be without internet for several days. Lastly, in early Oct, the sales person told me "no downtime" as i had done this 2 months in advance. What really gets me, pisses me off, there is puff piece on a tech website by the director extolling the company's service excellence, customer service etc. There is NONE, pure BS!

Hluma Blaauw, a help desk agent who is supposed to be there assist with billing issues, is RUDE, OBNOXIOUS and could certainly learn a lesson in customer service. I am trying to sort out a billing issue where I am being billed for both addresses after moving. I tried to submit the relocation form well in advance but their system refused to process as it said I had to fill in all mandatory fields (all fields were filled in). I spoke to an agent at the beginning of November who said they would escalate the matter to sort it out so that I don’t get billed….yet here we are. HLUMA BLAAUW…..you should not be in any position where you deal with customers directly…..Terrible service this time and a poor reflection on RSAWEB

I signed up for RSAWeb’s Black Friday special, and honestly, it has been one of the worst service experiences I’ve ever had. Their communication is almost nonexistent — even when I asked for regular updates on the installation, nobody got back to me.

The fibre was installed, but for nearly three weeks there was still no internet. After two weeks of going back and forth, they finally discovered the issue: the technicians had switched the cables around.

Every time I called RSAWeb for feedback, they gave me the same line: “We’ll follow up with Openserve.” But every single time, we were the ones who ended up calling Openserve ourselves and getting the actual updates from them. RSAWeb was nowhere in the process, even after I repeatedly asked them to escalate the situation.

To make things worse, the router that was part of the package deal took two weeks to arrive. When I called to follow up, they told me there was a “system problem.”

Overall, I wouldn’t recommend RSAWeb at all. The service, communication, and customer support have been extremely disappointing from start to finish.

Internet went on and the off. Waiting 4 days and still no internet. Like magic everything just came alive. No explanation. Its worked ever since, and worked well

PLEASE read your contracts in detail before signing up with this business. I signed a 12 month contract with them. They couldnt get the connection up and running for 3 weeks (3 call outs to my apartment) then when I moved after 12 months (gave them the appropriate notice) they tried to claim a 2.5K 'clawback' for the 3 weeks - even though they were at fault!! I let the contract run for the 12 month period (they upcharged me) and then even though i dropped the router off in time (they charge you to collect it) they billed me for the full cost of the router! please avoid avoid avoid. Worst in in the industry. I switched to Rain, month to month and much happier

Moved homes recently and the cancellation on one end and connection at the new location happened seamlessly. I was able to communicate with their sales team via WhatsApp and they responded quickly. When I was kot getting my full speeds I sent a WhatsApp again and a technician was quick to respond, connecting me with the logistics department and getting me a new router that could provide those speeds. Everything done in less than 48 hours and with clear communication along the way.