Wow. I researched several sites before placing an order with Rugs USA recently, Dec. 2026. I loved being able to view the rugs in different rooms of our house. That was a major selling point. They wer... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Got a large rug and was pleased with experience. Rug turned out great.
Outrageous ($75) return fee you don’t find out about until after purchase/ time of return The stated policy is generic, 30 days You go through the process and are given no options other than... See more
Bad experienceI purchased rugs on sale. I received an order but it was delivered the to business across the street. I was very heavy so I had to find help bring back to my condo entrance.... See more
Company details
Written by the company
For more than twenty years, Rugs USA has helped our customers turn their house into a home, offering a stunning array of rug styles, materials, and sizes to suit every design need and budget. Whether you’re replacing one runner or redecorating an entire house, we take pride in helping you realize your vision. With over eight million rugs sold to more than one million homes, we are experienced in making your online shopping journey seamless: from selecting a rug style and size, to ordering and delivery, to education and support for how to care for your rug. We are able to keep our prices low and quality high by maintaining close relationships with the designers, artisans, and factories who make our goods. Our customers inspire us. By helping you find the right rug at the right price and offering outstanding customer service, we cherish making life more beautiful for yourself and your family.
Contact info
286 Prospect Plains Rd., 08512, Cranbury, United States
- 1(800)982-7210
- Info@rugsusa.com
- www.rugsusa.com
3.5
Average
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 13% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Rugs USA
Hi Jason,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We’re so glad to hear that you had an easy shopping experience!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
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Great deals!
Always great deals on RugsUSA! I love using this site to save my clients money on their design projects!
June 12, 2024
Reply from Rugs USA
Hi Mumford Designs,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you so much for being a repeat customer!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Happy customer
I am a satisfied returning customer and I have purchase several wool area rugs from you.
June 5, 2024
Reply from Rugs USA
Hi Liz,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you so much for coming back to shop with us! We're thankful for amazing customers like you!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Reviews aren't loading on the website.
June 11, 2024
Reply from Rugs USA
Hi Cy,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm sorry the reviews aren't showing on the website. You may try clearing your cookies or using a different browser to have the easiest time using our website.
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Reply from Rugs USA
Hi Chanel,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad to hear that you had an easy time shopping and ordering and that you loved our selection!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
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I don’t like they charge the stock fee…
I don’t like they charge the shipping fee of $21. It’s better to buy Amazon in this aspect. SHIPPING FEE of $21 is insane.
June 5, 2024
Unprompted review
Reply from Rugs USA
Hi Mai,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm sorry that you didn't like your order and needed to return it. We don't charge a restocking fee for returns, just a return shipping fee, which is calculated based on the size of the rug.
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Reply from Rugs USA
Hi Randall,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad that you had an easy shopping experience and found the perfect rug for your space!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I had a hard time with the online…
I had a hard time with the online ordering. Your website isn't very good.
June 5, 2024
Reply from Rugs USA
Hi Heidi,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm sorry to hear your shopping experience wasn't great. If you would be willing to share more specific feedback about what made the shopping experience more difficult, we would like to hear it so we can make our website more accessible to everyone!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Easy to navigate and great prices
June 4, 2024
Reply from Rugs USA
Hi Val,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad to hear that you found the perfect rug for your space!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
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Easy peasy
It was easy to order and the price was fair. Now I will see how the rug looks and feels upon arrival and be eager to write another review of my experience
June 4, 2024
Reply from Rugs USA
Hi Katie,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We’re so glad to hear that you had an easy shopping experience! We hope you love your new rug!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Reply from Rugs USA
Hi PatH,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We’re so glad to hear that you had an easy shopping experience!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I got bamboozled by RUGS USA
I ordered rugs and pads. I received the small rug and pad. There was a photo of the delivery of the small rug.
The other 4x6 rugs and pads did not arrive. Although Flash delivery said they were delivered. No photo and no rugs.
I discussed with the company. No help. They said the rugs were delivered, but I had no rugs AND NO DELIVERY PHOTO. They basically called me a liar.
I finally went to resolution via PayPal. It was evident from the get go that PayPal planned to deny my claim which was refund the cost of the larger rugs and pads. PayPal kept saying I was not sending the information I requested. I sent electronically to them EVERY EMAIL regarding the order from start to finish.
No refund. PayPal, as I predicted went with Rugs USA. I will NEVER use RUGS USA again. The RUGS people were rude and did not follow up with the Ontrac-Laser Ship delivery company THEY CHOSE regarding my rugs...no photo of the delivery, yet I did get a delivery photo of the small rug which WAS delivered by FedEx.
I got bamboozled. Someone has my rugs. Be very careful if ordering from RUGS USA!
Ordered April 8, 2024, said received April 10, PayPal resolution began April 22
April 8, 2024
Unprompted review
Reply from Rugs USA
Hi Pamela,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I am so sorry to learn about your experience! I will contact you privately to follow up on your concerns.
Thank you,
Beth from Rugs USA Customer Service
Fool me once...
I placed an order for a rug and rug pad. When my credit card information was accepted, the order went through without my first being able to review the order for accuracy. (Two customer service agents confirmed that this was true.) I called and emailed RugsUSA several times, but the address couldn't be corrected, and there was no guarantee the products would be returned to them. I can only receive a refund, though, after they receive the rug and pad, which had been shipped separately, back at their warehouse (wherever in the world that is).
May 31, 2024
Unprompted review
Reply from Rugs USA
Hi BCM,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I am so sorry to learn about this issue! I will email you privately to discuss your concerns.
Best,
Rugs USA Customer Support
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Linked account online and shopping cart…
Linked account online and shopping cart did not display
June 3, 2024
Reply from Rugs USA
Hi Jen,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm sorry that the shopping cart didn't show correctly when you were shopping!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Why am I paying VA sales tax
Why am I paying VA sales tax? That's not the state I live in.
June 3, 2024
Reply from Rugs USA
Hi Stacey,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so sorry for any confusion! It looks like there is a bug in our system that caused the incorrect tax to show on your order confirmation. We are looking into the bug so that we can fix it as soon as possible. Thank you for letting us know about this issue!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Reply from Rugs USA
Hi Nicole,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We’re so glad to hear that you had an easy shopping experience!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
great customer service
great experience very helpful customer service thought he live chat feature. Second time I have purchased a rug from this site
June 1, 2024
Reply from Rugs USA
Hi MG,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you so much for coming back to shop with us! I'm happy we were able to help. If there's anything else we can do to help, please let us know!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
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Reply from Rugs USA
Hi Lisa,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you for being a repeat customer! We're thankful for amazing customers like you!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Reply from Rugs USA
Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad that you enjoyed shopping on our website!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Great experience
Everything was extremely well priced (my purchase was on sale) and the website was super easy to navigate. I'm excited to see the rug when it gets delivered.
May 29, 2024
Reply from Rugs USA
Hi Elizabeth,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad to hear that you had a good shopping experience and we hope you love your new rug!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
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